Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Dire site, please dont use, charged double the price of the original ticket which does not show until you confirm purchase, then refuse to refund you.
They hid the true cost of tickets until the final/payment screen. Their booking platform malfunctioned and confirmed my purchase without me pressing the confirmation button. They use a pressure selling strategy by using a timer on your purchase activity. The reject any point the customer raises and refuse to reimburse - relying on the fine print of their T&Cs. Dont touch them with a barge pole!
Tickets ordered, tickets arrive and are R18 restricted - can't be used by the 16 year old that they were purchased for. Wondering if we'd pressed the wrong button tried again and same thing happened,
Complained to ViaGogo and they said not interested, resell them, so they aren't going to fix the underlying problem and they expect us to be out of pocket for their error.
Don't touch them with a barge pole
TOTAL RIP OFF - DO NOT EVER USE. WITH EXTRA FEES AND CHARGES YOU PAY 3 TIMES WHAT THE TICKETS COST. THIS SITE SHOULD BE SHUT DOWN
They add a bunch a charges at the end and you can't review your order before it goes through. Forget about talking to anyone in person.
Stay away!
It is the worse site that I have seem in my life. They charged me an extra $ 50 at very end of my purchase, and I couldn't cancel it. ( service fee)
This company will tack on an extra 26$ at the very end of you purchase, during a 6 minute time limit, as a "service fee" for the "quality service they provide." They are just trying to get extra money out of you using psychology. There's no need to do that! They could add the price of whatever service that they charge in with the ticket instead of being shady conniving liars and fooling you into paying more than you agreed. $#*! them never using their site again don't make the same mistake. They are con artists stay away.
These guys are con merchants. I'll pay at least double the ticket value and you dont see all the add-ons until the last minute.
My husband bought tickets as a gift, from the company at the top of the list online... which is Viagogo. Never heard of them... and wish I never had. We paid a fortune almost £400 for tickets that arrived 2 days before the show... with another persons name on... but they are not the seats we paid for and do not have the VIP entry we bought. So stressful and this company are not interested in any communication. Just never use them. They should be banned!
This company charges double the amount for tickets than the actual venue charges. In addition I did not know that I would not receive the tickets until a few days before the event which is months away but they've already deducted the funds from my cc account. DO NOT USE VIAGOGO
LADRI - ROBBERS - LADRONES - VOULERS -
Original sale price of the ticket: 112
Viagogo price ticket: 168
56 OF DIFFERENCE
LADRI - ROBBERS - LADRONES - VOULERS -
This is a scam operation.
This company is evil, selling tickets that they dont even possess.
The 2 tickets I bought from viagogo cost me $195.49
These same ticket are available at the venue for $15 each.
Do not buy frm Viagogo if you do they will rip you off. We purchased tickets in a seated area. Said delivery 3 days before concert. We were notified the day of the concert that tickets had been cancelled and no refund. This site are nothing more than thrives scammers and scum it has cost us $2500 I am coming to get you Viagogo
Hi all. I purchased tickets for the above in Melbourne on Monday night 2nd of April. After purchasing the tickets there was a bit of controversy in NZ after a few concerts held here in NZ people had been sold tickets that didnt exists or sold twice. Really was thinking we had lost 400 odd dollars. But we received our tickets within an hour of purchase and also received email on day of concert to have a great night and if there were any issues there was a number to call. We got in and were treated to an amazing concert. So would say yep was a success but would go through ticketateck in the first instance as viagogo do charge very steeply to book with them. Good luck
I purchased 3 tickets in December, for a concert on March 14, in Monterrey, Mexico. I spent $ 1400. 00, plus airline tickets from JFK. The tickets never arrived via USPS. Contacting customer service was a nightmare.
They are ordinary scammers. You will not accept the changed price - they will collect the whole changed amount from the card anyway. They do not have a 3d Secure code so you can not see from the bank how much they really want to download. They do not accept return of defective tickets. There is a fool on the complaint that everything is okay on their side. The company should be avoided with a wide arc, in fact, as fraudsters, it would be necessary to block them from displaying the domain as a servant of extortion crimes.
Viagogo pressures you into buying tickets by making it seem like more people are buying tickets rapidly and that tickets will run out. They offer no return policy. When you purchase tickets they take your money right then but you do not get tickets until 3 days prior to the event, but when you sell tickets you do not get paid until 5-8 days after the event. Worst company.
AVOID AVOID AVOID!
My wife purchased 2 x tickets for an Opera at the Sydney Opera house, 2 x tickets@ $110 each ended as $420 bill! It was only afterwards she saw all these reviews, IF you can, REVERSE the transaction via your bank ASAP, we are with AMP and they have been absolute angels, thanks AMP! It's a horrible feeling realizing you've been caught in a scam, don't be embarrassed it happens to the best of us, just call your bank!
Scam beware! I purchased tickets for an event on 1st April for what was presented as very good seats priced £115 for two tickets, then billed in Czech Krona on my credit card. I Immediately contacted viagogo because this looked suspicious to me. I received the tickets around midnight on 2nd April. It turns out the seller didn't have the tickets showed in their possession when I made my purchase. The seller proceeded to purchase the tickets later on in the day on 2nd April (worst and cheapest possible £20/ticket) and sent those to me.
I decided to buy tickets from viagogo for better seats, I could have bought the cheap £20 ones myself directly. Beware of Viagogo scams. The customer services are very unhelpful too. Making no effort to resolve or investigate this scam.
Viagogo are black market ticket touters example: Selling tickets for John Cleese in hasselt for 162 per ticket (118 + 3 handling fee + 41 booking fee) total for the same ticket direct from tele ticket service Belgium 43. Blacklist viagogo
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members