Alana P.

I had a very bad experience with ordering tickets from Viagogo and would recommend avoiding this company when purchasing tickets to events. Not only were the tickets overpriced, but Viagogo made promises that werent kept.

I was in Buenos Aires for a week and purchased tickets to a fútbol event during that time. Unfortunately the weather was so bad the game was postponed. I was not able to make it to the rescheduled event because I was gone before that day. I contacted viagogo to help me with a refund or information on how to solve the issue, and over the phone I was told I would be able to get a refund if I kept the tickets safe and could send them in the mail to an address they would provide. I was quite happy with this response to find out later it was not true. When the new date was announced I asked how to go about the refund I was promised and Viagogos representatives completely dismissed it saying they do not provide refunds to postponed events. I understand the policy, but to tell me over the phone I would be reimbursed for very expensive tickets and not grant it is extremely unprofessional.

I had also met a local in Buenos Aires and told her about the game, the tickets, and everything that was going on. She informed me that the tickets I had purchased from Viagogo were ridiculously over priced. I paid $150 American for two tickets to the Racing Club vs Arsenal fútbol event in a cheap seating area, when in reality the most anyone should pay for the same seats is about $40 American.

I want to share this experience with you and warn people about purchasing tickets through this website and company. They arent professional and you can definitely go about getting event tickets in other ways.