Viagogo

Bought tickets for J Kauffmann concert in January, was not notified of cancellation, suffered boats of traveling to Madrid and now struggling to get even the money back.,!

After my first review was published they phoned and confirmed the tickets would be refunded. I just discovered replacement tickets delivered instead to my inbox (I was sure my card account was credited so never checked it then!). I emailed now a question why I still have tickets in my account and if they are valid as viagogo firmly confirmed on the phone refund (after I explained that I couldn't accept the replacement as I am not based in madrid and originally before cancellation of the concert I was supposed to travel there, but since the concert was one year postponed I could no longer plan such a travel and original tickets have full right of redemption) - but even my question was never answered! So I am not sure why I have new tickets in my account for the dates I disagreed with and even if these are valid!

Viagogo sell your imaginary tickets and you will be screwed if you organise travel around it like I did for the Russia World Cup where at the very last minute of my chasing them for weeks they informed me that the tickets aren't available. They were so casual about the fact that I incurred so much coz because of their stupid guarantee that they will get the tickets to me... it is actually a scam and you buy tickets through them at your peril.

Bought a ticket; face value of EUR 54,90 (according to the ticket itself!). Yet Viagogo charged EUR 75.03 for the ticket alone + another EUR 21.31 for a booking fee + another EUR 12.95 for delivery + tax. All up EUR 113.55 which is more than twice the ticket. What a Joke. If any more concerts come through this place, I will just boycott the event entirely unless I can but the tickets from elsewhere.

Thank You viagogo for this platform! Managed to purchased the standing pen tix and the tix is LEGIT! Even tho the price is slightly higher but it was definitely worth it!
Big thanks! Cheers and Keep up the awesome work Viagogo & Team!

This company is disgusting. I purchased tickets for the All Black v South Africa game at a price I thought was reasonable (take note that when you are purchasing they tell you... wrongly. That there are few tickets left!...) then the debit on my credit card showed up at $287.00 more than what the purchase price was! Purchase price $119.00 each... When I tried to resell the tickets (poor health has prevented us from going to the game). I downloaded the tickets to the Viagogo website for resale, but they cancelled the sale and are now in the process of charging me a further $238.00! This company is absolutely appalling. NEVER buy anything from them again... be warned. They are a total ripoff! I want to take them to court... or take this further but am not sure how to go about this... and quite frankly can't afford to. And guess what... they know that and continue to do the things they do. DISGUSTING!

All the bad reviews about Viagogo are right. They are a scam, shell of a company. They sell tix which likely never existed in the first place. Any positive review of this site is a lie. This site is horrible, and they won't even refund you the money you paid. I was left without tickets the morning of the show, after having paid for a flight and hotel to London. AVOID AVOID AVOID

Booked tickets as a gift for my parents 40th wedding anniversary. I paid £450 for four tickets and £100 of it was a booking fee was only listed on the statement after they charged my card. I decided to pick the more expensive tickets so my parents would have a better seats. Tickets arrived with the face value of £150 for all of them. The bottom line they were the cheapest tickets available for the performance. There is none to call or email.

Went to book 2 Ed Sheeran tickets for my daughter extortionate price and tickets in the rafters I thought I would bite the bullet for £400 for the pair. But when I went through to purchase, it had Jumped to £555 with numerous add on's. Needless to say I did not go through with purchase. Viagogo and the people who sell tickets at such an inflated price are parasites and hope government legislation comes in to stop sites like this from taking advantage from genuine fans

My first and last attempt to purchase on this site.

The ticket I bought was called Burning Man - Week Pass. What came was a vehicle pass, no personal entry. I tried to get a ticket I could use, they said the one I received was "valid" and so they couldn't give me a different ticket. I asked for a refund, same answer: no. I lost $878, will never use them again and advise extreme caution.

Viagogo shame on you ripping innocent people off. I paid $1139 and $37 booking fee for tickets that were meant to cost a lot less. I still have no tickets! You respond to my emails with vague responses. You sent me two tickets with a different name on them and in a different seating area than chosen. I chose front stage you put me in bleaches. The tickets I was sent cost $203 mmmmm bit of difference. When I complained you took tickets down from my profile. I have no tickets now and I will do everything I can to let the world know how disgusting you. Everyone needs to avoid Viagogo like the plague... SCAMMERS to the MAX

I paid £430 for 2 Adele tickets for Monday 7th March. Was told to collect them at an address that turned out to be residential. We waited for over half an hour and there was no sign of them even existing.
I was so upset I rang the company and it was a recorded message telling me to go on line and when I did it didn't recognise my password.
I rang the MEN arena and got through to Event time where a lovely lady was able to sell me 2 more tickets.
I don't have that sort of money but I really wanted to see Adele and we were already in Manchester.
I have emailed them and they are refusing to refund me and are telling lies saying that they were there when they clearly were not otherwise why would I buy 2 more tickets.
Please don't trust them with any amount of money go to a reputable company.