ViagogoReviews 1,913

They deserve zero stars, but unfortunately not an option here. This company lies. I, like many others writing reviews, paid for overpriced tickets in their website and never received the actual tickets. They send you a lot of emails promising the tickets will be delivered by they DICE app/platform, meanwhile they never actually seem to send the tickets. And when you try to actually confront them about the issue the people in costumer service just read off something they have in front of them and are incapable of having a conversation and help you in any way. I will be reporting them to econsumer.gov and any other appropriate authorities to be investigated, and should everyone who has ever had to deal with them. They should not be allowed to exist as a company, as they are bonafide scammers.

They take money, run away! I need to chase them two years and I still didn't get to see the concert

Don't ever do any business with Viagogo! I paid $328 for two two-day tickets to the Kentucky Derby and Oaks and only got tickets to the Oaks. I called four times to tell them I didn't get the tickets to the Derby. Finally gave up and bought tickets from Churchill Downs. The email I got from VIagogo said if the tickets didn't come I would get a refund. That is a JOKE. They kept saying I got my tickets.

Bought overpriced tickets from them only for the event to be postponed then cancelled. I provided evidence of the cancellation from the venue but still, 6 weeks later, they're denying that it's been cancelled, instead just sending me standard useless emails, despite 4 phone calls with their customer 'disservice' dept. The venue won't contact them directly as they are a reseller. Very poor.

I've place an order for F1 Miami Grand Prix, have said many times the story of the viagogo guaranteed, that they will either replace tickets on time or do the refund. I'm 6 hours away from the event. NO tickets still, and no refund. It's impossible to talk to someone capable of taking a decision and a solution. This is only a call center, they get messages and "escalade" them. By now, I hate that word. I've heard it so many times, that I hate the word. DON'T BUY VIAGOGO! Complete Scam!

Vreselijke praktijken. Ik wilde naar een voetbalwedstrijd in Turkije, heb al betaald en moet door 1000 hoepels springen voordat ik de kaarten überhaupt kan krijgen. Zo heb ik bijvoorbeeld een Turkse ID kaart en een Turkse QR code nodig om mijn kaarten online op te halen. Dit hadden ze op z'n minst van tevoren kunnen vermelden. Ik heb er gewoon voor betaald dus verwacht de tickets ook te ontvangen. Tot nu toe waardeloze service. Steeds als ik denk dat ik er bijna ben, is er weer een horde om te nemen. Tevens word ik hier niet effectief bij geholpen.

This is NOT a trusted site. Look at all of the reviews! There's even a petition on Facebook which is being sent to the Swiss Embassy for Victims of Viagogo.
Please buy your tickets straight from the venue or the ticket outlets the venue accepts. This is one of the worst, badly run business's I have ever come across. They must spend more money paying to be on the top links on Google than they make in sales. Disgusting way to run a business. What they fail to realise is that they're playing with peoples dreams. People who save to see their idol. Mums and dads making their child's dream come true and so on.
If they were in the UK they'd be shut down immediately, having as many bad reviews as they have

I clicked on 1 star because it's compulsory, in reality I would give them nothing. I bought 2 tickets for Simple Minds concert originally planned for March 2020 but cancelled and rescheduled a few times with a final date for May 2nd 2022. However the link provided by viagogo never worked and I couldn't download the tickets. I sent numerous e-mails and got standard e-mail answers in return, the usual blah blah. Finally managed to contact them on the 29 April by phone where I was reassured that the link would be activated and tickets available rapidly, no luck. I rang again twice the following day and got fobbed off again, they were "working"on it. Finally rang today (the concert is tomorrow) and got more or less the same responses as well as being told that replacement tickets would be available. Had no sooner hung up than an email arrived to say my tickets weren't available and neither were replacement tickets. I am now hoping for a refund. However viagogo still have tickets for sale for this same concert on their site. They are liars, thieves and frauds. They keep you hanging while having absolutely no intention of providing tickets. Their CS staff are no better, they go along with this scam whilst pretending "to check" your details, events etc. How this company is allowed to operate is beyond me, they should be brought up for fraud. They use and abuse people's wishes. A total scam. Never again.

I bought soccer match tickets for a Sunday afternoon, and was planning my family weekend trip. Going online to reserve a parking spot, I couldn't find a trace of a match happening that day... instead on Monday night.

Called the customer service, who insisted that the "event organizer" has not updated them about a re-schedule. All they say is "re-sell your Sunday afternoon tickets, for Monday evening prices".

Never again. Stay away from Viagogo.

I have now been scammed by both sites. British Open tickets and now Benfica football tickets. Paid for both tickets and received neither. Both sites are an absolute scam. Customer service is nonexistent. Avoid the headache and fraudulent purchase

I sold one Coachella pass on this site and it was one of the most difficult processes I have ever gone through. I was attempting to ship my pass and ran into a shipping label issue where it was unavailable because of the buyer changing the address. It took 2 days to solve the issue and after that, I had to create my own shipping label. I sent it and then was notified I shipped via the wrong courier but was never instructed or given any reason to believe USPS was not a viable option. Will definitely never sell on this site again.

As a business professor, consultant in Texas, this is one of the worst businesses I have ever encountered. After 8 months of buying a ticket, I did NOT receive it. Called and emailed Viagogo and always received the same scripted response, "we can't do anything until the seller does something." Consumers: Get your ticket(s) elsewhere! Otherwise you'll lose over USD450 as I did.

I purchased tickets to an event that was cancelled. There was no make up date, it was just a full cancelation. I contacted Viagogo several times and each time they would say they were processing my refund.
Fast forward several months and now they are saying they will not refund me, but they will allow me to sell the tickets with no processing fee on their site.

YES Sell the tickets to an event that didn't happen, and wont happen ever. How much do you think I can get for those do you think?

Total scam of a company. NEVER purchase from them, they literally steal your money.

DO NOT BE FOOLED! Viagogo appeared first in search online, over main booking site leading me to believe they were reputable, when they charged me $177.60 for 2 $39 tickets to see Van Gogh at the Lume in Melb, assuming we had VIP tickets, that at door costed $71 we needed to sort it through box office on site and go to rear of the line, a disgrace I would strongly recommend nobody purchase anything from these scammers *******@live.com
DO NOT DEAL WITH THESE PEOPLE Had to click one star as site makes you rate them when in fact one star is way to much ripped off

La gang, j'ai acheté 4 billets et il en a aucun qui a fonctionné. La billeterie nous ont dit d'appeler le site, mais c'était compliqué pour rien. En plus au courant de la journée, j'avais acheté 4 billets sur 2 commandes différentes et ils m'ont envoyé les mêmes. Faque j'avais 2 billets pour 4 personnes. La après il m'ont refund et j'en ai racheté pour que tien fonctionne.

Purchased John bishop tickets etickets downloaded different seats, cheaper and in someone else's name. Customer service none existent, no help and keep stating none refundable

Utterly refuse to help in the event of any problems. Postponed an evert for 2 years and refused to help replace physical tickets with e-tickets. Avoid at all costs

Purchased six nations tickets 2 weeks before the event only to be ket down the day before the event and no offer of alternative tickets. We had booked train tickets and taxi and day off work but they were not interested at all in compensation - overall a poor experience Richard

I purchased tickets to a concert well in advance and they were cancelled and refunded 4 days prior to the event for no reason. I called and asked why this happened and they were not able to provide me with a reason or help me at all. DO NOT USE!

I got tickets to the eagles in Tampa, they took days to deliver them. Went to the event they would not horror them and said they were not real. I ended buying tickets from the event at a much higher price.

Don't ever use them they are a scam.