ViagogoReviews 1,913

I purchased 2 Concert Tickets for Backstreet Boys performing in Houston TX 6/14/2022. Tickets did not exist and I found that out the day of the concert at the venue's door. Since I purchased them 9 months in advance my Bank told me that after 90 days they lost account and can't help me get my refund. Viagogo keeps responding that I'll be Refunded after 7 days of my claim. It is been 3 weeks and when I tried to contact them again, an e-mail is sent with the same information given the first time. So far I have not been able to get my money back ($404US Dollars). DO NOT BUY FROM VIAGOGO! It is a total scam and you will not get your money back. I have read all reviews afterwards and this has happened to everybody that purchased thru them. I will keep trying to get refunded but I doubt it if they will give me my money back.

From the first moment, it was a problem. I spent 4.5 months calling and emailing over 35 times, not understanding why the tickets I supposedly downloaded for Ringo Starr and his All Star Band were only a blank page. Though the sales receipt says the tickets may be sent a week before the show, I actually got a notification immediately that they were available to be downloaded. Always the answer was the same - "We will escalate your claim to the relevant department." Four days before the show, the words and actions had not changed and I realized the inevitable: I was not going and there never were any tickets. I have waited 50 years to see a Beatle, and this sham company robbed me of my only opportunity in this lifetime to do so. Sad that any search engine would let them have the premier spot in search results when they overcharge you then steal your money. I suspect they may even duplicate barcodes, because many people who have received some form of ticket from them are denied entrance at the venue because the ticket is either fake or has already been used. The Facebook page, Victims of Viagogo, will provide more than enough examples of their criminal and unconscionable business practices. If the world were fair, they would not exist.

Purchased tickets for $332.00 each and was issued with tickets valued at $149.00 each. Viagogo believes these are equivalent tickets.

Searched specifically for Scotty McCreery concert tickets. Found them on viagogo. Purchased them, drove 6 hours to the concert on June 19,2022 at the Sonoma Fairgrounds in Santa Rosa California. Only to find out that Scotty was NEVER going to be there. Bait and switch. Tried to get a refund. The process is a nightmare even to get a rep to message you back.

They said that they could not issue a refund because, "Unfortunately, we are unable to offer you a refund because ticket are correct." Yes, they said ticket are correct.

I sent another email... this was their response..."Thank you for contacting us regarding your order ******* for Country Summer Festival: Chris Young, Scotty McCreery & Raelynn - Sunday on 19 June 2022.
Under the terms of the Viagogo's guarantee, customers receive a full refund for cancelled events, but an performer being late on stage is a matter for the event organizers. We apologize for any inconvenience that this may cause. Performances starting late are something beyond our control. Our role is to provide a safe secure marketplace for tickets." (I tried to explain to them that Scotty was not late, he was not even supposed to be there and they advertised that he was)

And then they went on to say, "Unfortunately, we are unable to offer you a refund. Tickets sold are for a specific event and not for a specific performer. As the tickets sold were valid for the event, we cannot refund your order."

I will not ever purchase from viagogo again. They are a horrible company. Me not reading the reviews before purchasing is on me. Lesson learned. If I look at the bright side, at least my tickets got me into a concert. Most people get scammed and don't even receive their tickets.

They just stole 600 euros for Bjork in Paris. I don't have my tickets. Talked to them 7 times, nothing. It's a big scam. BEWARE!

Sellers beware I purchased ticket from viagogo for $600 couldn't attended so put them up for resell sold them supposedly but in the end they charged my account an addition $500 I'm out $1100 at this point,
do not use this company nothing but THIEVES!

Purchased tickets ( or thought I did) for the Premiership Rugby Final a week before the event. Two emails received, one 22 hours before the event stating they couldn't provide the tickets. Blamed reduced capacity (there is none) and the worn out excuse of Covid as to possible reasons why. Useless company

Purchased tickets to the 2022 Kentucky Derby. Purchased on Feb 12,2022. The Derby was held on May 7,2022. Their initial response to my inquiry was that the tickets are often released shortly before the event. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. Then I was notified that the issue was sent to relevant department to resolve. Then the issue was sent to their specialist customer support team. I'm guessing these teams were the round file because I received no response from anyone.
I live just outside of Portland, Oregon. It's not that I walked across the street to Churchill Downs. My airfare and hotel costs was $6200. 00. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.
We flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. The assured us that the tickets had been released several weeks earlier. Another call and was again assured that I would receive the tickets.
On the day of the event i called and they said the tickets would be there. We went to the event and was told there was no tickets for us. $2200. 00 down the drain. We were able to purchase tickets directly from Churchill Downs.
They only refunded my money after I issued a dispute with my bank. They refunded the money on June 9,2022. Which means they held onto my money from Feb 12th til June 9th.
I was told today that I would not receive any further compensation for my costs.
I am a disabled Vet on a fixed income and this is how Viaggo treats people.

Do not use Viagogo. Tickets did not arrive when stated. Numerous calls to customer services. Changed tickets to e-tickets in the hope that they would be sent out immediately and reduce the risk of further delay. That didn't happen! After reading the reviews I was sceptical about whether I would receive the tickets at all and what should have been an enjoyable trip away created a lot of unnecessary stress. We received our tickets on the morning of the evening event. If I could have scored Viagogo no stars in this review I would have! In addition to this Viagogo charge considerably more than the face value of the tickets. Use another provider. I won't be using Viagogo ever again. Lesson learned!

Spent $933 on morgan wallen tickets to a sold out concert. When we went to the venue and went to scan the tickets they came up invalid! The tickets sent to us were fakes. Talk about embarrassing! We had to scramble to find tickets from another platform. After 2 weeks of arguing over a refund, they claimed they would "escalate" the issue. After another week they claimed they would sent a full refund as long as I had proof from the venue they were denied. Thankfully I had been smart enough to take a picture of the denied screen. I did FINALLY get my refund but it took a long time. The customer service seems kind of shady and I am not sure I would ever trust to buy tickets again from them. I will be avoiding and using Vivid Seats which I know is reliable.

Customer service was great!

Basically I bought a ticket for football game in Portugal.

Had issue with the verification, sent an email, and not even 5mins later they called me and dealt with the problem.

+ good price

Ils sont top!

Paid $400 for tickets in Seattle Washington, live in Portland Oregon. Paid for the tickets in April 2022 and drove all the way to Seattle. Day of the concert and it's 3 hrs till the concert starts and they're just giving us the run around for us not having our tickets. We have been calling 5 or more times a day for an entire week prior to the event. Spent hours on the phone and they just give you a scripted excuse and saying they're contacting the seller. Absolutely no help what so ever. They can't give you an answer, can't give you a refund, they can't do anything at all to help. Please please PLEASE do not buy ANYTHING through them. They do nothing but steal your time and money. I can not stress it enough. Top grade robery.

DO NOT USE!

My daughter bought 4 tickets to a concert 6 months ago. We were supposed to receive them the day before the event, but never got them transferred to ticketmaster. I've spoken to them half-a-dozen times, and all they say is they'll call the seller and they've been transferred, but there is clearly no tickets transferred into her account. 1) no manager is available. 2) no manager ever calls back. 3) they won't give me the sellers information.

The "service" is useless and it's a complete scam. Now I'm waiting for the fight for the money to be refunded.

After fighting with them for two and half years to get refund of £176 and being ignored we are now bluntly told we can't get money back even though the show was cancelled. Every other review says the same thing. Someone is a millionaire by stealing money from so many people.

I spent 420 euro on tickets for Andre Rieu. On the day itself of the concert, my mother and aunt went to Dublin, spending money on accom and transport etc, and the tickets were not available. Viagogo said they were corrupted so in essence they sold me tickets they never had. Throughout the day they had refused to respond to me and strung me along before going silent from 1 hour to go to the concert onwards. 2 weeks later I have still not recieved a refund for the tickets, let along full compensation for all the costs incurred.

It seems that they sell tickets they do not have. Basically a ticket tout on a website. Avoid like the plague.

Horrendous service.
I'll never be using these again. I uploaded tickets to sell, they gave me 24 hours to confirm the sale but I didn't check my emails in time.
The sale was put through as completed on the website with the payment due. It wasn't until I called them to ask them how to upload the gig tickets, that they told me the sale was cancelled. They told me that the sale was cancelled two weeks ago and they did not re-list the tickets! So now I'm stuck with two tickets that I cannot sell this close to the gig.