Viagogo

We bought 4 tickets for the champions league game between FC Barcelona and Juventus on April 19 2017. We bought premium 1 tickets worth 2600 euros, received tickets for a different section worth 800 euros. In addition, tickets were sent last minute to our hotel and after 4 hours on the phone they replaced my tickets only to find out at the stadium that the new tickets provided were fake tickets. My 8 and 6 year old cried so much and did not understand why this was happening. Never again viagogo.

The worst experience and service. A website to cover illegal sales of free tickets. DP World Championship 2022 management urged the audience to inform viagogo that their free tickets cannot be sold. Upon asking for refund, viagogo reply was that they don't have control on free tickets. The whole event was free to attend, it's not few "free" tickets. Avoid viagogo

Please don't be fooled like I was. I purchased what I thought were going to be amazing tickets to a big rugby game for my son and partner. It was to be my son's first rugby game. This company purchases bad tickets and then re-sells them to you at a premium. In my case two tickets arrived with a value of $89 each. I paid $370 for them thinking they would be great tickets. Now my son and his dad will be sitting out in the cold and rain and I paid a premium for it. I tried to buy tickets off the normal site but they were sold out. Clearly companies like Viagogo come in and shop up large, buy low and sell for an huge profit. So wrong that this sort of thing is allowed to happen. I got ripped off. I hope by writing this review that it will make others' aware of scammers like these. Such a shame as it only lines the pockets of the greedy middle-man. I could understand if it was a fair mark-up, but this is just blatant daylight robbery. Learn from my very expensive mistake!

I bought tickets to see Russell Howard show for my daughter's b-day, she loves comedian so much. I wanted good seats so I picked stalls row 2. The price for 1 ticket was £60.99 double the original price, but that was not enough for viagogo, when I click to pay the total price end up being £170.44! No forewarn and no go back! Receipt came like this:
Number of Tickets: 2, Price per Ticket: £60.99, Total Ticket Cost: £121.98, Booking Fee: £35.43, Delivery Fee: £5.95, VAT £7.08, Total Charge: £170.44
I was charged over £35 for booking fee! And delivery fee for ticket sent to my email!
When we got there to see the show, our seats where sold to other people, only 1 seat was available!
It was my stupidity not checking the company before I purchased the tickets. I am gobsmacked how they are still functioning and keep ripping people off and getting away with it?!? AVOID!

Viagogo sold me (and according to the venue many others) fake tickets and are now refusing to refund. Their supposed guarantee which they charge dearly for is ridiculously restricted in its conditions; they imply you must wait to receive a report from the venue confirming the fraud, but if you supply this report more than a second after 48 hrs of attempting to enter the venue they instantly back off from their guarantee obligations. Whilst waiting for my report My Account on their website stated they were sorry I had been denied access to the venue, but now are claiming they were unaware of it. Disgusting behaviour

My tickets were fake. They arrived with different names, different credit information and different prices that are well below what I was charged - $35.50 per ticket x 2 = $71; however, I was charged $391.87.

This site is a scam. There is no one to speak to or contact. There a loop on the website and Twitter page that continue to link you to nothing.

I now have a 12 year old daughter in tears. I hope you get what you deserve and have to pay back everyone you have stolen from.

DO NOT USE!

My daughter bought 4 tickets to a concert 6 months ago. We were supposed to receive them the day before the event, but never got them transferred to ticketmaster. I've spoken to them half-a-dozen times, and all they say is they'll call the seller and they've been transferred, but there is clearly no tickets transferred into her account. 1) no manager is available. 2) no manager ever calls back. 3) they won't give me the sellers information.

The "service" is useless and it's a complete scam. Now I'm waiting for the fight for the money to be refunded.

Paid for good tickets to philip glass ensemble for feb 2018. Received restricted viewing tickets instead. Viagogo told me to send them back and i would receive the correct tickets. They never came in the post. They are now in possession of the restricted viewing tickets and I've just received an email saying the case is closed because the original incorrect tickets were delivered. I've gotten no other response to several emails explaining what happened. Thieves! Total scum

I was excited when I saw that tickets for Royal Ascot were at last on sale. The timer started ticking away telling me that tickets were selling out fast. I didn't want to waste any time and lose the tickets therefore just didn't see the horrendous booking fee and delivery charges. Before I knew it I had agreed to pay and then read the reviews. I feel quite sick. I would like to cancel the credit card transaction but don't think that I am allowed to do that.

Bought Adele tickets as desperate to get two. Completely hidden charges totally £130 added to the price of tickets. Still in shock at how I could get totally ripped off by crooks. This site should be shut down. The pay day loans of the ticket world, but with no regulation. Adele should be ashamed- has a site selling a few tickets and the main tickets go unregulated and end up on scam sites such as this. Adele has let fans down. Sorry to say it but it's true.