VGMedispa

This company is an absolute joke - I don't understand how its still operating given the calibre of reviews they have received. Cancellation is their favourite word and deception is the aim of the game. You book, pay in advance and they will then cancel your appointment with less than a days notice. What follows is a nightmare to contact them and secure a refund. There are plenty of places that value customers and put them first - this isn't one of them. You have been warned...

The place has always been busy because it has over sold through Groupon. The results, service and attitude reflect this massively. I have three sessions to go, but I refuse to step foot in the Richmond clinic again. The manager' who also performs your treatment is one of the rudest ladies I have met in this industry. You're told to contact your nearest branch, but when this is the lady you're dealing with, what hope does anyone have. ZERO. I regret recommending this to a friend because she was burnt, and has experienced a similar experience. I would never recommend this place to anyone.

AVOID! This company is a farce their machine's are not upto industry standard. You will need more than 6 session's and the results are not great even after 12 session's! Staff push for sale's with 'special offer's' all the time... you can tell they are heavily targeted. They cancel on you as staff seem to leave them in the lurge... speak's volume about how this company must treat their staff! DO NOT waste your money as a refund is not available at all regardless of your situation. Go on Facebook, an actual complaints page has been set up regarding vgmedispa, that's how terrible they are and how many unhappy customer's they have! There are so many decent laser clinic's out there and vgmedispa is NOT one of them!

I have prepaid for two infrared facial sessions £650 12th July 2018 it will be a year to date tomorrow! All my appointments have been cancelled with no notice, re scheduled and cancelled again due to short staff, illness and resignation! I left several messages, sent few dozens of e-mail, not even single reply or acknowledgement! I have managed to speak to the manager once back in January. Still absolutely radio silence since. No appointments, no refund, it has been a year to date! Absolute Shambles!
I have NEVER EXPERIENCED this in my entire life. I have only one option left to take them to the court.

The WORST place to get your laser hair removal done. I had my underarms lasered and after two sessions my underarms had become so dark! They were using a very high setting on my skin. I had to tell them it's worrying me that my underarms have become so dark for them to switch to a lower heat setting and all they said was it will lighten in time. I will say id much rather have hair under my arms which I can wax off than have horrifying dark underarms which has made me so self-conscious. To add to this, every time I asked for the pictures they had taken of my underarms before my treatment they'd always say they've changed systems and will contact head office and send them to me. I called them FIVE times and they gave me the same response which is when I realized they were not going to give me my pictures. Please do not go here. I've never been to a place where they care so little about the people and results. Its all about the money.

I initially purchased a £69 groupon voucher for 6 medium laser hair removal sessions however this has now turned into me adding on 2 more areas after having fabulous results from the start and being made to feel really comfortable by Rosie in the Bristol clinic. They're always super friendly and even though I find it pretty painful it isn't unbearable as it can always be turned up or down if needed and it's over with pretty quickly!

I have never ever experienced such an appalling service, treatments are done in such a poor way so you've got to come back and buy more! For how long vgmedispa has been doing this? How can they be still trading? How can Groupon advertise them? I have no explanation! Botox lasts 1 month, laser hair removal don't work, at all! You won't lose one hair, annoying staff trying to sell more and more treatments. Worse than abysmal!

This company is a complete sham.
I'm going to their branch in London.
Had 5 laser hair treatment with almost no results. When I tried a new salon I understood why. Normally for holywood you need to spend ~15 minutes on the area - they are done after 1 minute. Unprofessional!

Also appointment booking is not flexible at all. If you need to modify an appointment you might have to wait a few weeks for the next one.

They scam people with Groupon. You'll save money going to a decent place because you'll end doing it anyway. Worst money I spent in my life!

I'm filing a complaint with consumer protection.

The staff here are abrupt, rude and have so much attitude! They treat customers like dirt! Especially when we're the ones paying their wages we should expect a bit of respect! Percy Street VGMediSpa is the worst with a really rude therapist called Kirsty! They need training! AVOID under all circumstances! They will find ways to con you and find excuses to book more appointments with them especially when nothing is even wrong! The worst place to go for laser treatment! Never again! Groupon need to stop doing business with this company! Absolutely disgusted!

I've had a few sessions here already (as part of a laser package) and I've really liked Candice. This is not the first time I'm getting laser done so I understand how the process works, but my previous visits to VGMedispa has left me a little uncomfortable as a few therapists really push you to buy other packages (and one even exclaimed how ridiculous I would look if I didn't get something else done...) and talk down to you about the process. Candice was very friendly and it didn't seem like she had a sales motive. She was different - the right balance between professional and friendly. I've even requested for my future sessions to only be with her!