Bristol, Bristol BS1 3JP, GB
The place has always been busy because it has over sold through Groupon. The results, service and attitude reflect this massively. I have three sessions to go, but I refuse to step foot in the Richmond clinic again. The manager' who also performs your treatment is one of the rudest ladies I have met in this industry. You're told to contact your nearest branch, but when this is the lady you're dealing with, what hope does anyone have. ZERO. I regret recommending this to a friend because she was burnt, and has experienced a similar experience. I would never recommend this place to anyone.
You get a different person treating you each time and for the past 2 years I have seen so many people it's ridiculous. Appointment got cancelled and I am now facing 14 weeks between appointments and already the results are fading and it is only the 8 week. And this is not the first time this happens.
I am at the end of my patience and they are refusing a refund.
Not to mention that after 2 years of treatments the results are absolutely not great.
Unacceptable behaviour and absolutely no response from them regarding getting my money back so I can go somewhere where there are appointments and continue my normal schedule.
Very disappointed, I'll advise people to stay away from them.
Only nice until you refuse to buy a £1800 package. Anna, who called herself area manager, took me in for a consultation' which turned out to be just a sales pitch to sell a package which was discounted ONLY that day and turned very unprofessional and irritated when I refused to commit to a package. Even made a patronising remark as I was leaving. Very unpleasant.
30 Jan at 16:06
Dear Sir madam,
I'm writing to complain about the service I have been receiving since I had first contacted with your company.
Around Oct 2016 i purchased 79 for 349 voucher from Groupon, for the aesthetic treatment at the Vgmedispa. On 22 11 16, I called your company and upgraded the original voucher to a nose enhancement with £200 paid on the phone. T, was the name on my confirmation email with my appointment details and payment receipt.
On the 20 12 16, I turned up for my treatment at your Fitzrovia branch and found that my appointment got cancelled by your staff, I did not get any notification. I was really upset but choose to make another appointment. Then, till summer, no appointment could be made due to lack of nurse who could do the treatment. I appreciated that your staff had put in so much efforts to get me an appointment. But I also tired of keeping calling back and not seeing any chances. On 30/6/17, your staff has sent me a email to confirm that the company still have my credit and it will never expired.
Now, it is 2019, I still couldn't get the treatment after 2 years. I have been very patient with the vgmedispa despite I didn't get what I was paying for. I really need my money back as it was never my fault.
I hope we will have the problem solve before I take further action.
Sent from Yahoo Mail on Android
Show original message
Wrote the above email to vgmedispa on the 30 Jan and all I got was the email below then nothing else.
30 Jan at 16:16
Please take this as acknowledgement of receipt.
This has been forwarded to the Customer Care Team
The team at VGMEDISPA
0330 088 4758
0203 051 1471
Called their number, their staff told me she is not in charge and couldn't let me speak directly or have the contacting details of the company's department that is dealing with these kind of issues. She has promised that she would pass my massage to the refund team and get them to call me back before 5pm. I have been waiting for a week, now still got nothing.
What sort of company it is, wouldn't dare to face a complaint from a customer directly.
I'm full of anger now. I would not rest and give up until I got my refund.
I'm going to get some advice from Ombudsmen and Citizens Advice consumer service, then take it to the Small Claims Court. Anybody can advice me is there anything else I can do to help?
I will post this on all the forums if I can just to make people avoid making the same mistake and see if I can get more advice
15 03 2019
AVOID!! This company is a farce their machine's are not upto industry standard. You will need more than 6 session's and the results are not great even after 12 session's! Staff push for sale's with 'special offer's' all the time...you can tell they are heavily targeted. They cancel on you as staff seem to leave them in the lurge...speak's volume about how this company must treat their staff! DO NOT waste your money as a refund is not available at all regardless of your situation. Go on Facebook, an actual complaints page has been set up regarding vgmedispa, that's how terrible they are and how many unhappy customer's they have!!! There are so many decent laser clinic's out there and vgmedispa is NOT one of them!
I attended the Manchester Spa to receive treatment. Firstly the so called therapist (con artist) tried making me pay out more for additional treatments before i had even had my first one. That's before saying i needed a certain cream that only they sell to help between treatments.
I attended further appointments-that's when they weren't delayed, cancelled or incorrectly put into the computer system (my appointment cards had a different time and date to what they had entered on their PC), yet their mismanagement led to me having to pay out more money to travel to Manchester for re-arranged appointments that were THEIR FAULT!!!!.
At each further appointment they kept saying i would need more treatments and that i only had to the end of the day to take up one of their so called offers. The therapist would also constantly ask me to review vgmedispa but i refused to until i had received all treaments.
Hundreds of pounds later and still no results with regards to my problem area. These places shouldn't advertise guaranteed results when they clearly can't even guarantee good customer service, let alone effective treatments.
Don't be conned by this organisation!!!
AVOID! AVOID! AVOID! I
I bought a Groupon voucher for a six chin laser hair removal treatments, unfortunately by my mistake didn't check any reviews it was the good price. Came to the first appointment, therapist checked the area and said it will be not enough six treatment, she said I need to do twelve treatments to remove hair completely, stupidly enough I paid an extra around £180 to get an extra six chin treatments.
So far I had an EIGHT treatments and my hair still growing a lot, even more because I have to shave it every day, it's defiantly not working they using a lower settings to make clients to buy more treatments!
Plus most of my appointments were late for more than 20min, two of them were cancelled, one of them I had to wait for more than an hour.
Please do not waste your money by going here. I wish I had read the reviews before I went such a waste of money so disappointed.
I've purchased a discounted packages of 6 treatment for my son's fungal nail infection for £300.
I'm not entirely sure that we have been treated professionally by the clinic in Reading as as a result I requested a full refund.
After the payment was done in 23/10/2018 I was able to book an appointment for the 14/11/2018 and one for the the 19/12/2018. A few days later I received an email saying the the appointment was cancelled due the fact that the machine was in another branch. When I contacted the Reading Clinic the receptionist was quite dismissive e rude and she told me that she did not have any appointment for me and that she was going to contact me when she had some space. I then contact the Leeds number and then very professionally managed to book my son in for the 21/11/2018 and then eventually we managed to have the first treatment.
On the 17/12/2018 we receive another email saying that the 19/12/2018 was cancelled because the machine was faulty. I sent a polite email asking for information about the next available appointment and what I received on the 09/01/2019 was this:
We are waiting for an update as to when we will have the machine back, one received, we will call you to rebook.
I few days later, tired of waiting I've contacted the costumer care asking that this behaviour was not acceptable and that I asked for the full refund based on the fact that fungal infection need to be tackle doing treatments withing a 4 weeks intervals otherwise the treatment wasn't going to be effective. A few minute later (only because the costumer service spoke with the Reading branch) I received an email with another date for an appointment. Appointment that I refused because I'm not very confident about their professionalism and I'm not comfortable of going back to the Reading clinic because I think that the staff is quite rude.
I finally receive an email from the customer care saying that I'm not eligible to the refund because I've started the treatment!!
I've tried to contact costumer care again but nobody answer, I got an appointment today with the Citizen Advise to ask for more help. Also I did some research and there is a group on Facebook called "Vgmedispa reviews and complaints" full of similar stories! I want my money back!
I've been going to VG Medispa in Manchester for almost 2 years now and Dee is the only therapist I see! She's very attentive, professional and absolutely lovely. Ask for Dee if you're thinking of going!
This company is an absolute joke - I don't understand how its still operating given the calibre of reviews they have received. Cancellation is their favourite word and deception is the aim of the game. You book, pay in advance and they will then cancel your appointment with less than a days notice. What follows is a nightmare to contact them and secure a refund. There are plenty of places that value customers and put them first - this isn't one of them. You have been warned.....
Shambles. Cancelled appointment day of and then impossible to get your refund from as next appointment is in April. All you hear is "someone will call you back". Looking at reviews it seems they do this often.
Ive had my bank refund the charge - My advice - avoid them
I purchased 6 groupon sessions for laser hair removal alongside some inch loss therapy which the Fitzrovia manager Jana upsold to me in the salon at the time of coming in for my patch test.
I've had 3 appointments cancelled on me either last minute, or without any notification because the manager Jana did not actually end up booking me in the first place. A trip in to London wasted.
Since then, I've decided that spending £500 on VG Fitzrovia was DEFINITELY an ill decision and despite calling and emailing for 5 days straight and getting no response, I've had to go in to the salon to request my refund.
Jana tells me that she has authorised my refund- not before asking me if I would give the salon one more opportunity to redeem themselves. I explain; I've already done this despite them cancelling appointments on my erratically or not being able to book me because they've oversold their services and have nothing available for more than 8 weeks.
Here's a clue to VG MEDISPA- if you don't have the staff, don't offer the services. You're wasting everyone's time here....
It has been more than a week now since I've been in the salon and I've been told by Jana to email KAREN at customer services. So now, not only have I been trying any of these numbers to get through to LITERALLY ANY HUMAN BEING 0330 088 4758 / 0203 051 1471/ 0203 411 3317 / 01748 898782.
But now it seems even all the emails I'm being provided are housing ghosts.
You have £490 of my money VG Medispa Fitzrovia and you need to simply refund me.
If I don't receive my refund, I will be reporting this company to Trading Standards. This is beyond inept and shameless.
Lovely place, a few issues with cancellations but nothing too inconvenient.
Dee was really nice - she comes across very experienced and professional.
Put this off for quiet some time trying other remedies but as was spreading I just went for it, so glad.dee was very kind , helpful most importantly friendly.my toes are starting to look healthy again do this sooner rather than later.
I have been supported by Koko at VGMedispa in Fitztrovia, London and really wanted to take the opportunity to say thank you for the warmth and openness. When we, as women, go in for treatments, it can feel like a vulnerable position to be in, but Koko was incredible in terms of her information, friendliness, and treatment. She made sure I was comfortable throughout and was incredibly efficient. I will definitely be recommending to others and will be going back to her for future treatments.
I have had two sessions with therapist Jolanta at VGMedispa in Fitzrovia, London, and so far I've had a very positive experience. The location is central, easy to get to, and the reception and the therapy rooms look very professional. I had booked hair removal for bikini area and underarms, and Jolanta made me feel very comfortable by explaining every step of the process, and constantly checking if I felt any pain or discomfort throughout the whole process. I've only had two sessions so far and I'm really pleased with the results. Despite having shaved my arm pits most of my life, the hair growth slowed right down already after the first session. I am looking forward to seeing the result after all 6 sessions that I have paid for so far.
DO NOT BOOK WITH VGMEDISPA
They will mess you around, cancel appointments at the last minute... Had to wait over two months just to get a booking, and when I turned up for my appointment, the clinic was closed. I received no warning.
Diana was so welcoming and professional and made me feel very comfortable. She asked me if I felt any pain or discomfort throughout the appointment. She could not have been more pleasant and caring. I really felt she gave me all her attention. I I would highly recommend Diana at Richmond Branch.
Also I'd like to mention I had a good communication with Anna and she understood my needs and suggested the right treatments for me.
Great Area Manager Anna and Great Therapist Diana
If you want to treat yourself this is your perfect Christmas gift.
Dee preforms Hollywood & pa laser hair removal, she makes the embarrassing appointment very bareable with her friendly, professional manner. She gets it done really fast and really puts me at ease! Highly recommend.
LEEDS branch are incredible! I had a bad experience at another branch, but switching over to Leeds is the best decision yet. Karen is a wonderful manager - she understood my concerns and rectified them. She realised how stressed out I was and did everything she could to sort my issues. Margareta is fabulous at what she does - she lasers each area of the body using her expertise and always asks the client if they're happy. She does everything she can to make sure the treatment is worthwhile! I can now say I'm really happy at the LEEDS branch.
I am currently in the process of trying to obtain a refund for services I have not yet had, this has been going on for around 2 months now.
I originally paid for a package deal of laser hair removal. The first 2 appointments were very rushed (they say they struggle to fit me in for a 45 minute appointment, even though I was in and out in 20 minutes) and I was given a few bits of tissue to remove all the gel that was all over my legs and underarms. After that it was a nightmare just to get in. I pre booked, wanting an appointment in 6 weeks but the earliest they could do was 9 (I have never been able to get in in 6 weeks time, therefore prolonging the end of the overall treatment) then I was called a few days before my appointment to be told it would have to be a month later as they had to temporarily shut the Croydon branch due to no staff! I offered to go to any other salon I could get to, but they still couldn't fit me in.
I have also been told different company policies every time I call.. that I should wait 14 days for a response, then 28 days, then 28 working days.. it has now been 40 working days. I have emailed twice and called numerous times and have had zero response from the customer service department. I have only had 3 of the 12 treatments I have paid for and they currently have in their possession over £1000 of mine.. DO NOT PAY UP FRONT!!! I have since read reviews saying the same thing about it being almost impossible to gain a refund from this company.. I will never use this company again!
Only went for the 1st time today to the Richmond branch for a skin patch test. Very impressed already!!
Excellent service provided by Rosie & Diana!!
Looking forward to coming back!!
I have completed my 8 laser sessions with VG and have seen amazing results. The staff (including therapist Charlotte) were very friendly, and I had a thorough yet timely treatment. I will be purchasing more sessions for touch ups in the future!
I have the best experience at Richmond Clinic. I am happy to recommend Richmond Clinic any time. Very happy with my treatment today by Kim. I'll be coming back for further treatment.
I had really bad experience with this business. My appointments were cancelled several times because the machine was broken. This meant I couldn't have the full benefit of the treatment. I asked for refund and unpleasant journey with their customer service started. Not only they were not responsive but also liars and willing to do whatever it takes to make you give up your payment. I eventually managed to get most my money after I started a legal case against them. My advice to those who are having hard time with them at the moment. Don't waste your time (you will never get sensible response from *) and claim your money back in court. If you don't know the procedures just ask your local citizen advice bureau.
*Personal information redacted by admin
Customer Questions & Answers
Votes Thanks for voting!
Hi Noor, Thank you for your question, we would need to discuss your treatment plan in more detail and your skin type, however we would estimate that it would take between 15-30 minutes. If you would like to discuss further please get in touch with our customer service team on email@example.com / 0330 088 4758. Many Thanks VGMEDISPA
Votes Thanks for voting!
Hi Jessica, We dont have your full details so unable to answer the question on your individual case. If you would like to contact firstname.lastname@example.org we can discuss this further with you, Many Thanks VGMEDISPA
Votes Thanks for voting!
Hi, yes we have a number of registered nurses/docters operating at all of our clinics, if you would like to contact us to discuss the clinic you would attend we can provide you the full detail on the nurse including their NMC numbers, please call 03300884758 or email@example.com, Many Thanks VGMEDISPA
Votes Thanks for voting!
Hi Denise, We understand you would be nervous about the treatment, all our clinics are equipped with the best quality laser machines Soprano Ice lasers and therapists trained by Alma Lasers. If you wish to contact us directly on firstname.lastname@example.org we can discuss your skin type and what the recommended treatment course would be prior to any purchase. We can also invite you into the clinic to view before and after pictures and take you through the process in more detail. We look forward to hearing from you, Many Thanks VGMEDISPA
Votes Thanks for voting!
A: Hi Hannah, please get in touch with our customer service team on 0330 088 4758 or email@example.com and they will be able to provide you will full details. Many thanks for your interest in VGMEDISPA and we hope we can welcome you to one of our clinics soon.
Votes Thanks for voting!
Hi Lynda, please get in touch with our customer service team on 0330 088 4758 or firstname.lastname@example.org and they will be able to provide you will full details of the deal that you have seen and what is included. Many thanks for your interest in VGMEDISPA and we hope we can welcome you to one of our clinics soon.
Votes Thanks for voting!
Hi Bridget, Thank you for your enquiry, yes we would be more than happy to discuss the treatment with you in more detail and what your requirements are to make sure you are suitable. If you would like to email us on email@example.com our customer service team will pick up your message and be able to call you to discuss further and arrange for you to go into one of our clinics. Please be assured, we only use Alma lasers and we have a customer care team that handle any complaints. We cant please everyone all of the time, but we hope you will discuss with us directly and make up your own mind. Many Thanks VGMEDISPA
Votes Thanks for voting!
Hi Carol, We understand your concern over the reviews that have been posted, we are happy to provide you with a sample of reviews we have received from our clients visiting your relevant clinic in the past 48 hours if this helps to reassure you. Yes our nurses are registered and follow a strict code of practice. Any of our clinics will be able to provide you will full details of the nurses background, if you would like to get in touch with our customer care team they can also provide the NMC number if it reassures you. They are available on firstname.lastname@example.org Many thanks for getting in touch, if you need anything further please let us know, VGMEDISPA
Votes Thanks for voting!
Hi Jessica, Sorry for the delay in replying we have been closed for the Christmas period. I understand your concern, and we would like to assure you we do respond to customers and look after them. As I dont have your details please could you email us at email@example.com so we can pick up communication with you and make sure you have all the details you need prior to your treatments. Many Thanks VGMEDISPA
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About VGMedispa (from the business)
Anti-wrinkle injections, dermal fillers, AQUALYX liquid fat loss, PDO face & neck thread lifting, skin peels, derma roller, thread vein reduction, mole removal, prescriptive skin care and much more.
We also provide specialty treatments for excess sweat, dark eye circles, scar and stretch mark reduction and nail fungal issues.
Visit us at our nationwide chain of medispas in London, Leeds, Manchester, Birmingham, Bristol, Poole, Reading, Croydon and Richmond.