VGMedispa

This place is an absolute scam and rip-off. I bought a package of 6 laser treatments from Groupon for VG Medispa, hoping that they would be a reliable aesthetician that I could continue going to.

First of all, their location in Richmond looks as if it is a temporary installation, where the entry/waiting room has 1 reception desk and three Ikea type chairs, nothing on the walls - When I arrived I thought I was at the wrong place because it's basically empty, as though they didn't want to invest in proper installations knowing that they are are going to pick up and vacate at any moment.

Second, the customer service as well as the laser attendant herself became snarky, rude, and patronising after I continually to refused to "upgrade" my service.

Thirdly, I bought 6 sessions for a "large area," of which is clearly outlined on Groupon's Terms and Conditions. Once they realised that I was adamant about not buying more sessions (I hadn't even hadn't even finished my first one to see if I like it, and they were already pushing more on me), they tried to say that I owed them money because they had done more areas than I paid for. I referred them to the conditions of the sale as per Groupon, and they reluctantly said that this would have to be an "exception".

And fourthly! The treatment didn't even work! I've had laser hair removal dozens of times, and am very familiar with the process and the outcome. The "aesthetician" smothered my face in gel, pressed the button once and continuously rubbed the wand around my whole face for about 15 seconds, handed me some paper towels and told me I was done. When I questioned her, she said she has been doing this for 10 years, and that is how this particular machine works. She is a liar.

This place is HORRIBLE- I will NEVER go back (I didn't even finish the 5 remaining sessions I paid for because it was such a disagreeable experience), and I hope VG MediSPA disappears for good. Scams like these are what give business offering discounted services on Groupon a bad reputation.

I've never experienced such terrible customer service and felt completely ripped off. I bought a voucher for bikini line laser hair removal. I had to wait over two months before an appointment was available. Once I arrived for my consultation I had to wait nearly 40 minutes, despite arriving on time. The consultation was then very rushed and mainly consisted of trying to up-sell additional services to me. I was pressured into purchasing an upgraded treatment and paying for it on the spot. I was told no additional appointment would be needed for this.

When I got home and did a bit of research I realised that I didn't need this service. I called the salon to request a refund, mentioning that I'd been pressured into this service that I didn't need, and after fobbing me off (oh we'll sort it out when you come in for your treatment, oh the manager isn't here, she'll call you) I eventually managed to talk to the manager who said that she couldn't authorise a refund and I would need to contact the head office in writing. I did this but received no reply. Despite trying to chase them up I never had any reply. Eventually I contacted my credit card company who issued a refund.

In the meantime, I'd been continuing my appointments for my original treatment. They were late and very hurried, lasting less than 5 mins each. They were also cancelled and rearranged at short notice. After 3 treatments I'd seen absolutely no difference whatsoever, despite being told that my skin/hair was ideal for the treatment and I should get very good results that I'd start to notice after the first treatment.

A couple of hours before my fourth appointment and a couple of weeks after being issued the refund for the treatment that I'd not been receiving I was called by the company to say that as my credit card company had issued a refund they could no longer give me the treatments - even though the refund was for a seperate treatment and I'd paid in full for the treatment I was getting. When I explained this they told me that they'd still have to cancel my appointment while they 'investigated'. In the end I was so fed up with their terrible service and a complete lack of results that I gave up and didn't bother booking any more treatments. The people working in the salon were friendly, despite the chaos and extremely rushed treatment. Whilst researching the company I found more negative reviews with similar experiences and also discovered that someone had successfully filed a claim against them in the court. One of the worst companies I have ever dealt with.