VGMedispa

I have been getting emails from people with regard to taking action against VGmedispa as I took them to Small Claims Court to get my money back.

I have spoken to them at length and have told them that what they are doing is against the law and the Consumer Rights Act 2015. I've also told them that it is unethical.

You will NEVER hear back from them, no matter how many letters or emails you write. However, it is important to write to them if you intend taking further action as it is proof that you have tried to resolve the issue and that you are being reasonable.

There are organisations that you can check to see if you have a case:

https://www.theretailombudsman.org.uk/ They may even take up the case on your behalf.

Consumer Direct ******* 04 05 06

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted - Consumer Rights Act 2015

You can also take them to Small Claims Court if you do have a claim and be sure to claim for your time and inconvenience too. You apply through Money Claims online and pay a £30 fee to take them to Small Claims Court. The Judge in these courts are very helpful and understanding knowing that you are a lay person and help you immensely during the procedure, so don't feel intimidated to do this. The link is:

https://www.moneyclaim.gov.uk/web/mcol/welcome

VGmedispa bank on people giving up and not taking further action when they don't reply. This is how they get away with doing what they do.

Don't be a victim - taking action requires a little effort, but it's worth it.

Good luck.

I went to VG Medispa in Richmond on 17th May for a Glycolicskin peel with consultation. I arrived to an empty place with a single desk and chair. It looked as though they were still moving in. The consultation did not happen. I was given an i-pad to answer some multi purpose questions (maybe that was it). I was taken into an empty room save for a couch. The lady put what was just like water on my face and covered my eyes with cotton pads. She left the room and then came back and took the pads off. Dried my face with dry pads and then put on what she said was sun cream. I never felt a thing, having looked on other sites and now had the same treatment elsewhere. I know that they did not put anything on my face. It is just a big con. Further evidence of this is my skin looked no different and now I have had an actual Glycolic Peel it looks and felt really different on the first day, even after the first hour! I was sent a link to give a review, however after giving a negative review it would not upload! Perhaps coincidence, perhaps further fix! We will never know.

This company has caused me nothing but stress.

First the customer service I received was beyond unprofessional and unacceptable.
Then the treatments I have received were so rush, you are covered in so much gel and I felt absolutely nothing!
I've had laser hair removal in the past and it was very successful, so I know if done correctly and on the right setting, I get results.
Don't think about having any privacy to get changed, as they have to rush you through to get the next customer in!
I have not only had NO HAIR REDUCTION BUT NOW HAVE MORE HAIR THAN WHEN I BEGAN!
You can NEVER get an appointment, and I mean never. You have to wait up to 4 months and they never have a time that suits you.
I wish I had never seen the Groupon voucher for this salon and done my research.

I am now out of pocket, have nothing to show for my money and will now have to get the areas redone at another salon.
My best advice to anyone is... Please stay away from this place, it's a total scam and they don't care about customers.
Please spend your hard earn money at a salon who values their customers and gets you results!

I attended the Richmond branch and can say Ive never experienced such in professionalism in my life.
Firstly, the receptionist there was rude.
Secondly, Sobhna (the last who does the laser) constantly tried pushing more deals down my throat. I have bad bouts of acne due to food intolerances / IBD and to be told this can be cured from a treatment is just so annoying. She would always say to me but this deal is only for today, EVERYTIME I went there.
It made me feel incredibly conscious as she kept commenting on my acne every time I saw her. It took a lot of courage for me to go and get laser given the condition of my skin and the stigma around it when it comes to high end cosmetic treatments. She completely knocked me down again. I had to cancel my laser treatment there as I physically couldnt face her again.
Plus she goes over the lasered areas so quickly and insists shes gone over everything area when she hasnt. They also added additional costs to the original treatment which they fail to mention until youre there.
Despicable. Will never go there again and have told my peers to never give them any business