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4 Reviews by Desiree

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Btcint.com

Btcint

6/27/18

Incredibly rude and unprofessional. They will be nice to you as long as things are going their way. When things go wrong, you get to see a very different and nasty side to this organisation.
Neither are they honest. They do not honour the wishes of the Landlord and will do anything to get a tenant in so that they don't have to pay the Landlord the rent that they promise if their property is empty (rent guarantee scheme).
They do not like to take responsibility for their poor service or behaviour and become defensive and abusive.
Steer clear.

Mygreenstarenergy.com

Mygreenstarenergy

6/25/18

My account was meant to close in March 2018. They continued to take money out of my account via direct debit. When I contacted them to receive a final bill I was passed from pillar to post, spent hours on the phone, was told that it was my current suppliers fault for not having notified them, was told that I would be called back and never was as well as a host of other excuses and lies.
Even when I told them that I knew how the system worked i.e. that changing suppliers is all done via a national data base and that all they had to do was look at the meter readings online, they continued to lie to me and told me it would take weeks, not minutes.
Thankfully, with persistence, I eventually got through to one person in customer services (after having spoken to 8 people in the billing department) who sorted it out within a few minutes.
It seems as though the billing department employees are poorly trained, most of them are adept liars and are obstructive when you try to speak to management or someone above them.
My advice would be to avoid this company because if something goes wrong, you are going to spend an awfully long time on the end of the phone trying to sort it out.

VGMedispa

VGMedispa

6/30/15

I have been getting emails from people with regard to taking action against VGmedispa as I took them to Small Claims Court to get my money back.

I have spoken to them at length and have told them that what they are doing is against the law and the Consumer Rights Act 2015. I've also told them that it is unethical.

You will NEVER hear back from them, no matter how many letters or emails you write. However, it is important to write to them if you intend taking further action as it is proof that you have tried to resolve the issue and that you are being reasonable.

There are organisations that you can check to see if you have a case:

https://www.theretailombudsman.org.uk/ They may even take up the case on your behalf.

Consumer Direct 03454 04 05 06

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted - Consumer Rights Act 2015

You can also take them to Small Claims Court if you do have a claim and be sure to claim for your time and inconvenience too. You apply through Money Claims online and pay a £30 fee to take them to Small Claims Court. The Judge in these courts are very helpful and understanding knowing that you are a lay person and help you immensely during the procedure, so don't feel intimidated to do this. The link is:

https://www.moneyclaim.gov.uk/web/mcol/welcome

VGmedispa bank on people giving up and not taking further action when they don't reply. This is how they get away with doing what they do.

Don't be a victim - taking action requires a little effort, but it's worth it.

Good luck.

Tip for consumers: DON'T BE FOOLED BY THEIR "NO REFUND" POLICY! By law if their treatment is not what they claim it to be, you are entitled to your money back. Also you are entitled to your money back within 14 days which is known as COOLING OFF PERIOD. By law they have to give you your money back. This is taken directly off the Citizen's Advice Site. This company is highly unethical and they are bullies.

https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/

Match.com

Match.com

4/17/15

I find it ethical to charge someone £30 when only six people are available in my search criteria and believe me when I say that I do NOT HAVE endless boxes ticked? This is absolutely disgraceful!

Desiree Has Earned 54 Votes

Desiree S.'s review of VGMedispa earned 44 Very Helpful votes
Desiree S.'s review of btcint.com earned a Very Helpful vote
Desiree S.'s review of mygreenstarenergy.com earned a Very Helpful vote
Desiree S.'s review of VGMedispa earned a Well Said vote
Desiree S.'s review of Match.com earned 7 Very Helpful votes

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