Waste of money, all the other negative reviews hit the nail on the head. They definitely speak for me! Basically all staff are useless, there is never any senior staff around. They care more about profit than good treatment. Would like a refund but it would be useless to even attempt it. Thanks for taking my money for literally NOTHING
I've been going to this clinic for a good while now, and I have to say that Therapist Dee is the most lovely and genuine person. She makes you want to go back for more treatment largely based on the fact of how understanding, professional and caring she is. I have never once felt uncomfortable there, even in my first session she knew exactly how to calm my nerves and make it a more comfortable atmosphere. I would highly recommend this clinic, once you start you won't want to stop! :)
I had a laser hair removal treatment with Georgina today in the Leeds branch and I just want to say how comfortable she made me feel! She was so friendly. I am very happy with my result so far. Highly recommend treatments with her.
Dear Maariya,
Thank you so much for taking time to leave a review for our vibrant Leeds clinic. We are so glad that you were able to enjoy your treatment and Georgina's thorough service.
We love making all of our customers comfortable in the clinics and we are looking forward to getting the right results for you on all of your treatments.
We will share your feedback with the team and we are looking forward to seeing you soon in the clinic. Stay beautiful!:)
Kindest Regards
VDMEDISPA
I initially bought 6 sessions of laser hair removal on Groupon, and went on to buy 6 more for another body area after I saw the results. The Groupon made it excellent value for money, and the staff always tell you about the latest offers they have in 'store'.
Made me feel super comfortable and relaxed in what could have been an awkward experience. The results are amazing too!
Diana was so welcoming and professional and made me feel very comfortable. She asked me if I felt any pain or discomfort throughout the appointment. She could not have been more pleasant and caring. I really felt she gave me all her attention. I I would highly recommend Diana at Richmond Branch.
Also I'd like to mention I had a good communication with Anna and she understood my needs and suggested the right treatments for me.
Great Area Manager Anna and Great Therapist Diana
If you want to treat yourself this is your perfect Christmas gift.
Thank you for taking the time to leave us a review, and for your feedback and recommendation. We will share this with the team in Richmond, and we hope to see you again soon
Many Thanks
VGMEDISPA
Im having multiple treatments in Manchester branch for some time now and I have only good things to say. Girls are all very welcoming and helpful and have clients best interests at heart. I have dealt with Aisha and Dee the most and they both are professional and amazing at their job. Would highly recommend this clinic to anyone.
Hello Antra,
Thanks for leaving us such a wonderful review. We are glad that you love our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We will make our staff aware of your feedback.
Thank you, once again, for your kind words. We look forward seeing you again in the clinic. Stay beautiful!:)
Kind Regards
VGMEDISPA
I had the pleasure of having Dee today at the Manchester branch. She made me feel very comfortable and explained the whole process in detail. I even bought more services, excellent service by staff and treatment. I would recommend for laser and tattoo removal so far, but I am sure i will by buying more treatments.
Hello there Nabila,
Thank you for taking the time to share your opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you soon again in our clinics. Stay beautiful!:)
Kind Regards
VGMEDISPA
I have been for multiple sessions and at each one I have experienced extremely rude staff. After insisting on an evening session I was made to book a lunch time session. I had to rush from work to get to the session, was only five minutes late and then denied my treatment very rudely by the girl behind the desk in Percy Street. I lost the session.
The laser hair removal has given me a cold sore and seemingly permanent acne, which has now gotten so bad that I have now been denied my most recent session because it will 'burn the skin'. I expressed my frustration as was met with an extremely rude attitude from the therapist. Instead of then discussing my options in private, she then took me upstairs where she talked loudly in front of many other customers about my problems and made me feel very uncomfortable. Upon eventually leaving the spa, the rude girl behind the desk (whom I describe above) said 'bye' in a sarcastic sneer.
TERRIBLE. DO NOT GO HERE
Thank you for sharing your reviews, your compliant has been escalated internally to management. We are sorry that your experience wasnt upto standard, we do pride ourselves on customer service and we will be speaking with the team members involved. We will be in touch should we require any further information.
In terms of the treatment we use top of the range Soprano Ice laser machines provided by Alma Lasers, we have not had a compliant of this nature and we take accusations of any side affects very seriously so this will be escalated to our protection manager as well as our legal team to review further.
Many Thanks
VGMEDISPA
Cheryl is very professional in the way she works & I was made me feel very relaxed. However the small, cramped room is in full view of the street if the door is opened and therefore offers no privacy in any respect. It is not my idea of a professional, clinical environment. I think at least a gown or blanket should be offered.
Thanks for your feedback, we are pleased you are happy with the treatment with our nurse. We have taken your feedback on board ready for future treatments.
VGMEDISPA
Just had my first laser hair removal session and jasmine was amazing! I was so nervous about having to strip naked in front of a complete stranger however Jasmine made me feel so comfortable! Not to mention that it didn't even take 20 minutes! I would definitely recommend having your laser hair removal there and especially with Jasmine. Absolutely pleased with my experience!
Hello there Konstantina,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your kind words. We look forward seeing you again in the clinic. Stay beautiful! :) Kind Regards
VGMEDISPA
Absolutely disgusting! This so called "spa" is a con! Please please save your money and go else where! The "vgmedispa" had an address of a different spa under a different name with different contact details! When ringing to enquire this staff were rude and very quick to get you off your phone so as to avoid confrontation. When ringing the spa that they gave the address of they said that the other company is "temporarily there", absolute rubbish. They grab your money and run! Lost just under three hundred pounds, am very very angry. This is a watch dog case!
I used Manchester clinic for laser hair removal, it was my worst ever experience as staff did not know what they are doing, they just try get more business by pushing you buy more sessions rather than focusing on actual treatment. For 1st three sessions I was treated by three different staffs and for last three session I was treated by a lady called Dee on my complain she was not good either but better than 1st three. In every session they took 5 minutes to treat my upper body and 15 minutes to convince me buy more sessions. Would not recommend to anyone Don't waste your money.
We have shared both of your reviews with the team in Manchester so that they can be aware of your feedback, and we can ensure that their normal high standard of customer care is maintained for future visits.
Many Thanks
VGMEDISPA
I've been going to vgmedispa for a while for leg laser. However the treatment and service I have received since Kim started is absolutely amazing and has no comparison to any other vgmedispa staff. My treatment has actually worked so much better with Kim. She gives attention and time to your concerns and needs. Well done Kim.
Thank you for taking the time to review our clinics, we are delighted you are happy with the results of your treatment. We will share your feedback with the team and look forward to welcoming you again soon. Many Thanks VGMEDISPA
I have completed my 8 laser sessions with VG and have seen amazing results. The staff (including therapist Charlotte) were very friendly, and I had a thorough yet timely treatment. I will be purchasing more sessions for touch ups in the future!
Thanks for sharing your experience in one of our clinics, we are delighted you enjoyed your time with our staff and we will share your feedback with them, and look forward to seeing you for your top-ups.
Many thanks
VGMEDISPA
I rang them today to book an appointment, receptionist on the phone told me it would take 6 weeks to arrange a patch test, so for me to actually receive the treatment would have taken over 2 month. It's a joke. AVOID!
The first available appointment was over three months away. After confirming on the phone is was informed id receive an email confirmation... no email. On Friday I received a text informing me of an appointment the next day. I called them to say I didn't receive an email for the appointment rude women said nothing they can do... she apparently sent another email while on phone didn't get that either... she blamed me, worst company ever... they also charged me for the appointment. DON'T EVER USE THEM worst mistake of my life.
We are sorry that your email confirmation didn't arrive after you made the booking with us. Our clinics across the UK can get very busy, so unfortunately once you have made a booking with us this is confirmed and we have to maintain a strict policy on cancellations which I am sure you can appreciate. We will review your complaint internally with the clinic so we can improve for the future.
VG MEDISPA
LEEDS branch are incredible! I had a bad experience at another branch, but switching over to Leeds is the best decision yet. Karen is a wonderful manager - she understood my concerns and rectified them. She realised how stressed out I was and did everything she could to sort my issues. Margareta is fabulous at what she does - she lasers each area of the body using her expertise and always asks the client if they're happy. She does everything she can to make sure the treatment is worthwhile! I can now say I'm really happy at the LEEDS branch.
Thank you for taking the time to share your experience in our Leeds clinic, we are delighted you have enjoyed your time with us. We will share your comments with the team and look forward to seeing you again soon.
Many Thanks
VGMEDISPA
Atrociously unprofessional organisation. Headquarters is not UK based, complaints are not responded to and refunds are not possible in-store. 3 cancelled appointments and 2 double-bookings. I wish I had paid more with another company in the first place!
Fantastic service received when I went for my 2nd laser hair removal treatment with Sophie. Will definitely request her again as she was far more thorough than who I had on my first session. Thanks so much. Hoping to see some results soon.
Thank you for taking the time to review our clinics, we are delighted you are happy with the results of your treatment. We will share your feedback with the team and look forward to welcoming you again soon. Many Thanks VGMEDISPA
Had my second Derma Roller session with Natasha at VG MediSpa Poole. Felt very comfortable and looked after! Treatment is amazing seeing results already. All the staff were so lovely, cannot wait for my next session! Thank you girls! X
Thank you for taking the time to review our clinics, we are delighted you are happy with the results of your treatment. We will share your feedback with the team and look forward to welcoming you again soon. Many Thanks VGMEDISPA
Answer: Hi Noor, Thank you for your question, we would need to discuss your treatment plan in more detail and your skin type, however we would estimate that it would take between 15-30 minutes. If you would like to discuss further please get in touch with our customer service team on info@vgmedispa.com / 0330 088 4758. Many Thanks VGMEDISPA
Answer: Hi, yes we have a number of registered nurses/docters operating at all of our clinics, if you would like to contact us to discuss the clinic you would attend we can provide you the full detail on the nurse including their NMC numbers, please call 03300884758 or info@vgmedispa.com, Many Thanks VGMEDISPA
Answer: Hi Denise, We understand you would be nervous about the treatment, all our clinics are equipped with the best quality laser machines Soprano Ice lasers and therapists trained by Alma Lasers. If you wish to contact us directly on info@vgmedispa.com we can discuss your skin type and what the recommended treatment course would be prior to any purchase. We can also invite you into the clinic to view before and after pictures and take you through the process in more detail. We look forward to hearing from you, Many Thanks VGMEDISPA
Answer: Hi Jessica, We dont have your full details so unable to answer the question on your individual case. If you would like to contact customercare@vgmedispa.com we can discuss this further with you, Many Thanks VGMEDISPA
Answer: You are saving yourself a big headache and losing all your money as these awful company has gone bust after ripping off all their customers... please search for reviews and look on Facebook to see their reputation.
Answer: A: Hi Hannah, please get in touch with our customer service team on 0330 088 4758 or info@vgmedispa.com and they will be able to provide you will full details. Many thanks for your interest in VGMEDISPA and we hope we can welcome you to one of our clinics soon.
Answer: Hi Lynda, please get in touch with our customer service team on 0330 088 4758 or info@vgmedispa.com and they will be able to provide you will full details of the deal that you have seen and what is included. Many thanks for your interest in VGMEDISPA and we hope we can welcome you to one of our clinics soon.
Answer: Hi Bridget, Thank you for your enquiry, yes we would be more than happy to discuss the treatment with you in more detail and what your requirements are to make sure you are suitable. If you would like to email us on info@vgmedispa.com our customer service team will pick up your message and be able to call you to discuss further and arrange for you to go into one of our clinics. Please be assured, we only use Alma lasers and we have a customer care team that handle any complaints. We cant please everyone all of the time, but we hope you will discuss with us directly and make up your own mind. Many Thanks VGMEDISPA
VGMedispa has a rating of 3.2 stars from 364 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VGMedispa most frequently mention hair removal, richmond branch and great results. VGMedispa ranks 175th among Cosmetic Surgery sites.
Hello there Eleanor,
Thanks for taking the time to share your opinion on VGMEDISPA on Sitejabber. We take pride in giving outstanding service to every customer and we're overjoyed to recieve your compliments and appreciation.
We hope to see you soon again in our clinics. Stay beautiful!:)
Kind Regards
VGMEDISPA