The place has always been busy because it has over sold through Groupon. The results, service and attitude reflect this massively. I have three sessions to go, but I refuse to step foot in the Richmond clinic again. The manager' who also performs your treatment is one of the rudest ladies I have met in this industry. You're told to contact your nearest branch, but when this is the lady you're dealing with, what hope does anyone have. ZERO. I regret recommending this to a friend because she was burnt, and has experienced a similar experience. I would never recommend this place to anyone.
We are sorry to hear about your experience in one of our clinics. We do have a central bookings line and a customer care team that can be reached should you wish to not discuss your treatments with the clinic directly. We cannot comment further on individual cases, but can assure you all of our practitioners are trained to a high standard using our machines and any such allegations are taken very seriously and escalated to our experienced team to deal directly with.
Many Thanks
VGMEDISPA