I ordered some corduroy pants on back order that was supposed to be back in stock on January 20th, 2017. I called them on January 26th because no one bothered updating me i was told they was at another warehouse it appears that my money of $120 is not of concern of this company. Customer service sucks I Will not be Ordering again from this company
I ordered from Venus to give it a try despite all the bad reviews about shipping, sizes, quality, and malfunction. I ordered 4 different style tops which totaled to $112.00. I received free shipping/ standard for an order over $100. I ordered on Monday and recieved the package (in NY) this morning (Friday). I was expecting something would be wrong with at least one item or alllll of them since almost every review on this site and one other made it sound like that... NOTHING was wrong with any item. I got what I paid for--pretty good quality for what I think is a cheaper price, I got all the correct items, the colors were correct, the sizes were "true to size" (I'm a medium with 36" bust, 28" waist), and strings were not coming apart, etc. etc. I love each top, I tried them on and they looked better in person! I definitely will continue to be a Venus customer. I absolutely love the cut out mesh detail top, so sexy!
I wont purchase anything from them again. I bought a top for 60 dollars for a Holiday occasion. The straps were beaded. Right in the middle of dinner the bead strap broke. It was embarrassing as the waiter had to clean up beads and I had to leave early because I couldnt hold my shirt up. I emailed and called and they would not help me because I didnt have the reciept or packaging. Duh. Dont you keep records..
Dishonest, they charged us 6.95 for a label, a sticker for God's sake, thought it was 6.95 for return ground shipping to return wrong size clothing. Turns out they charged us another 13.00 for the shipping. So our refund on a 22.00 top was 2.05. ABSOLUTE DISHONEST SCUM. NEVER AGAIN!
I placed my 1st order today. I'm worried about the clothing reading what I've read. I usually order from Victoria Secrets and love their clothes. Anyway, I placed my order w Venus and accidentally ordered 2 of the same shirts so I decided to chat in and my Rep" Dee Rose" was a horrible chatter. She was ignoring me wouldn't let me know she was looking into or please hold. I had to say are you still with me or are you looking into this? She just replied your total is 202.00. Nothing else. I asked will I get a new email with the changes she ignored me Again! So I called while she just left me sitting on chat. I asked, who is your supervisor? She says, call 800 there are several supervisors on the floor. Remind you, I had her Supervisor Kelly on by the time her reply came through. Her supervisor was watching the chat! Wonderful supervisor, she was not happy with Dee Rose unprofessionalism! No complaints about clothing or now.
I placed an order for my friend. A pair of pants, and she didnt like them. I placed it one hour ago. Immediately tried to cancel. Was refused! One hour later! What a scam! They wouldnt even be shipping for a couple of days, BUT are refusing to cancel something just placed. I am not kidding, it was 1 hour ago! Not trustworthy, not customer oriented. Not a good company! Wont do this EVER AGAIN> no way, no more Venus!
I ordered a dress for winter ball on the 3 of February it is now the 9th and I still don't have my dress. The tracking is all messed up I don't even know if the map shows the actual location of my dress or not. I need it for saturday and I have never shopped off the website before so if the size is wrong I am screwed. I am very dissatisfied and have no good things to say about the company and the wait for their products.
Ordered $662, pkg stolen off my porch. Sent video of theft and police report. Wrote five times called five times, promised replacement for the next day TWICE, never resent, refused to credit me although they are insured for the theft, now I wait 8 weeks for my $$ while AMEX fights it out with them.
We do apologize for this experience, we would be happy to assist we have replied to your facebook message to rectify this issue.
After waiting for about a month for this to arrive! I discover it was a complete scam I wouldn't pay $5 for this if I found it locally. The measurements were NOT at all as what they describe online, it was not lined or double breasted at all, the fabric was sooo flimsy and not heavy or thick, the arms were very short (only above my wrists) and the width could fit 3 regular size people in it. After several emails they still insist that I pay the postage fee to return it and keep pasting the same standard email back to reply to me.
Here's another tip. Many of the reviews are veryyy similar on their site, hint hint..
I bought a white bikini and cover up from this company. They didn't deliver when they said they would and sent the wrong color. It arrived too late for my vacation but since it wasn't what I ordered I didn't wear it. The sizing is completely off. The 32b top is too big and the xs bottom too small. Do not buy from this store because the quality also sucks. It looks like made in China stuff that was purchased at the 99ct store. Never again
They are cheats and liars they charged me in USA $ after asking what country I am from making me feel as though the price that was there was the price in Canadian$ then they sent me an email telling that I had to pay another 50$ upon arrival. I just filed with the better business bureau more ppl should do this to stop this scamming.
Placed an online order for over $350 worth of clothes called to check staus they needed approval from my husband which he gave and was told they would ship within a week waited two more weeks NOTHING so called again to check staus to find they cancelled my order called my hubby to make sure he didn't cancel the order-he did not! Called Venus asked to speak to a supervisor complained to the supervisor and she hung up on me! So very disappointed-needed summer clothes for a vacation got nothing but $#*!ty service! DO NOT order from Venus-they suck!
I was nervous when I read some of the negative reviews about this company, especially because the clothes aren't cheap, price wise. I ordered a dress for a wedding and it came and was exactly like the picture! It was true to size and the material was nice. I don't know what some of the negative comments are coming from. It also shipped fast and came when it said it was going to. I would order from Venus again.
I thought they had the cutest clothes for the price but it was some of the cheapest material I've ever seen; I ordered a yellow romper and it was so thin I had to send it back and then charge me 14.00 to return to items in the same package they lost my business. I washed one of the items in Woolite and it tore up, I was so disappointed in the fabric, the items are so cute in the magazine but crap when you get it in the mail. It may work for some people it just depends on what you want to look like, but I don't like looking cheap.
Because I ordered a suit using a $15 reward that Venus gave me and then returned the suit, I have to pay them $15 plus shipping. They said they issued me a credit but I have to buy more merchandise to get. So basically I paid $21.95 for a suit I don't have. Ripoff
Venus is a worst service over the world! They wasted 4 weeks to place orders and they scoofing at disabled peoples! I hope that everybody will repost this message and venus will work correctly with all clients! They did everything, received everything all dates about card and just scoofing on clients!
I ordered a medium. I am 5'6 and 145 and the fir was big but I like larger loungewear. The quality is not the same as shown on the picture. The lining was sort of see-thru ish. Ok for home wear but I would not wear this outside the house
Hi Joan, thank you for sharing your feedback about our Teddy Pant Set. We appreciate when a customer takes the time to reach out to us on how to improve our items. Never hesitate to continue to reach out to us, we love to hear from our customers! If you need any assistance, you may e-mail us at socialsupport@venus.com.
Just received my Venus order. Both dresses I ordered should be Small size. I usually wear small/medium. Both dresses turned out to be wayyyy to big. It's not even regular large size, it's more like Plus size. Very disappointed.
Hi Kristina, we apologize that the styles you ordered did not meet your expectations. We would love to assist you with rectifying this issue. We will be sending you a private message to further assist you.
I ordered a pair of pants from this place for the first time. I doubt this place caters to plus-size women at all. I knew I shouldn't have tried a store that sells plus-size AND skinny people clothes. These types of places never make clothes that truly fit the plus-size woman. I bought pants that were my size and came out to at least a size or two smaller! I couldn't even pull them up. I held them up to my own pants that are the same size and these were way smaller in comparison. The stores I usually shop at are plus-size women stores. Venus claims to sell plus-size women clothes but what they considered plus-size doesn't work for me. Clothes run way too small. I also read reviews saying the same thing. I will stick to true plus-size stores, thanks very much.
We do apologize that you were not happy with your order. If you could please email us at socialsupport@venus.com, we will be happy to assist. Our plus sizes, are based on contemporary sizing. Here is a link to our sizing chart: https://www.venus.com/sizechart.aspx
I just purchased the Peplum coat in black and it is a lovely looking coat! It was on sell and I thought it would look good on me and it did! I received several compliments and one asked where I purchased it and I told her Venus. The only problem I had with it was that 2 buttons fell off after the first time I wore it but I know how to sew and put them back on only tighter. Worth it!
We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review! If at any time you have an issue with your order, please contact us, so we may assist.
Answer: I've been buying from Venus FOR YEARS(!) so I was so surprised at all the bad reviews. Yes, occasionally I've been unhappy with a purchase BUT it's rare; and yes, there was a couple of items that I found "cheap-looking" (but I'm super-careful to read the material description prior to purchase - sometimes you can just tell). Their sizing surprises me though... I'm usually a large in regular & a XL in juniors BUT I always wear a Medium in Venus clothing (5'1", 115 lbs, 36D) - I'm thinking that they cater to the "busty"? (Or maybe the clothes ARE made in China?) Who knows... don't care... their clothes are different from anywhere else & I always get compliments - especially from my husband! However, after 15 + yrs as a customer, I must admit I was unaware they offered free returns (good to know :), but happy I've only returned 2 or 3 items & didn't have any issues - re-packed (w/in 30 days), dropped at PO & rec'd credit on my CC. My ONLY complaint with Venus is the prices; the trick is to wait for a sale (and PS, there prices change every 24-72 hours - NOT kidding!) Everyone has an opinion... if YOU like their clothes, give them a try & form your own - you may just be missing out on fashions that'll look great on you!
Answer: Create and account at their site, Sign up for catalogs by submitting your address info.
Answer: THESE DRESSES RUN VERY LONG! THE MODELS TEND TO BE 5 FT 9 IN. OR TALLER! I AM 5 FEET 4 INCHES SO I DO NOT ORDER ANY MAXI DRESSES... LOOK/CHECK TO SEE IF THERE ARE PETITE OPTIONS FOR THESE DRESSES. GOOD LUCK!
Answer: The quality of these closes are horrible! I bought a sweatshirt and the large pocket on the front was down on crooked and the seams on both sides were very uneven. The $70 boots I bought were awful. They both said 7 1/2 but 1 didn't fit at all and they both had holes in the shoes.
Answer: I am a perfect size 8 in say an Old Navy sweater which makes me a M. I am a M with Venus I feel their sizes are way closer to being realistic than say Victoria Secret. Apparently at Victoria Secrets no one has arms or hips. I'm 5'5,135 lbs, size 8 in normal close yet if I pay alot of money for say a dress that dress could be a 6, like at Nordstroms, Yet if I went into say Forever 21 just to get a shirt/sweater/dress chances are I would purchase a Large because they cater to teens. Just because I am 53 does not mean I want to dress "old". LOVE Venus clothes. Their returns are fine too, I found them easy and friendly to work with. Hope this helps. Smiles, Joanne
Answer: I would go with the medium. I found they run a lil big.
Answer: Complete junk dont waste your money!
Answer: I think some of their styles are knock-offs of Cache. Unfortunately, Cache is closing shop... which really bums me out!
VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.
Hi Ally, We do our absolute best to provide every customer with a great experience and are sorry to hear that your experience has not met your expectations. Please send us a private message or email us at socialsupport@venus.com so we can further assist you.