Leela L.

I've been shopping at Torrid for about four years online. I love their clothes and was a big fan until recently. This was the first time I needed to return something but Torrid makes it impossible to return anything. Unlike other stores who provide the return label on their site, Torrid will give you the runaround and will blame USPS saying it's their responsibility to send the customer a return label after the return starts. Why? What store relies on the postal service to send their customers labels? They also give you some BS excuse about their supervisor having to sign off on all returns. I waited nearly TWO months for a slip. I emailed numerous times and called and still nothing. I could not get to the store, which is all the way across town nor should I have to. If I wanted to go to the store I wouldn't be shopping online! I cannot believe an online store makes it so hard for people to return but then again, they do this on purpose. They don't want you to be able to make a return or get your money back so they actually are stealing from customers.

I don't care how nice your clothes are. If your customer service STINKS and you purposely make it hard for customers to return things so you can dissuade them not to, that is inexcusable. Just because of their return policy, I am not sure if I will continue shopping there. How can customers shop at a place where they don't trust that they will get their money back if they have to return something?

This isn't the 80s anymore and big women have tons of options when it comes to purchasing clothes now so no one has to put up with Torrid's games. Every other store I've ever shopped from offers the return label ON THE SITE as well as they will email it to you. Torrid is the only one who doesn't do this.

If a store cannot afford to honor returns then they don't need to be in business. It only takes ONE thing, one thing to lose a loyal customer. No matter how much I've enjoyed their clothes, this one situation will be the only thing I associate with them now. And instead of encouraging people to shop here as I have for years, I'll be sure to warn them about this return policy. This needs to be changed IMMEDIATELY. Shame on you, Torrid. So much for being a valued customer. Now I'm stuck with a blouse I can't do anything with except throw away.

One star is generous. I wish there was an option for no stars! This so-called company is disgusting. I started shopping at Avenue years ago and cannot believe how awful it's become. I recently ordered from them for the first time in years and had I known the experience would be so horrendous, I wouldn't have ever worked with them again. I ordered some dresses, didn't like how they looked and returned them. I NEVER got my refund. So I kept emailing and calling and couldn't get anyone to contact me back. So after Avenue had my return for a month at least, and I got sick of being jerked around, I had enough. I ended up filing a dispute with Paypal and getting my refund through them. I am appreciative of PP but wish that Avenue had returned my money like they were supposed to. Needless to say, I am NEVER ordering from them again and I suspect they will be out of business soon with the way they treat people. They jerk customers around and NEVER answer the phone or emails. You could find Big Foot before these people contact you back and I am convinced they don't answer on purpose.

Then, after ignoring me, I get an email telling me that my refund time has expired because they never got the package. Course I had the proof from USPS that they got the package but again, couldn't ever reach anyone at Avenue to find out where my money was. I am convinced this is a scam they pull on customers. They don't send you your refund, then when you try to contact them they leave you hanging on purpose so you will miss the timeframe and they can keep your money. This is disgusting. They are outright stealing from customers and I don't know why they are getting away with it.

Save yourself and stick with reputable places like Lane Bryant and Torrid who know how to treat their customers. Do not shop here!

I ordered a pair of pants from this place for the first time. I doubt this place caters to plus-size women at all. I knew I shouldn't have tried a store that sells plus-size AND skinny people clothes. These types of places never make clothes that truly fit the plus-size woman. I bought pants that were my size and came out to at least a size or two smaller! I couldn't even pull them up. I held them up to my own pants that are the same size and these were way smaller in comparison. The stores I usually shop at are plus-size women stores. Venus claims to sell plus-size women clothes but what they considered plus-size doesn't work for me. Clothes run way too small. I also read reviews saying the same thing. I will stick to true plus-size stores, thanks very much.