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Ordered $662, pkg stolen off my porch. Sent video of theft and police report. Wrote five times called five times, promised replacement for the next day TWICE, never resent, refused to credit me although they are insured for the theft, now I wait 8 weeks for my $$ while AMEX fights it out with them.
Spent many thousands of dollars with them on crystal, rare books, artwork, jewelry... it takes 2 weeks sometimes more to ship; I bought glasses that they did not pack well that broke in shipping because they did not wrap them; they won't refund me because they are filing a claim with UPS, which is BS! They need to wait for that not me! Customer service is polite if you can EVER get anyone to get back to you. I wrote four times about my broken glasses, finally called, did everything they said to file a claim and now can't get anyone to respond to me. There are way too many reputable sites to use, forget these guys!
Tip for consumers:
Just don't use them, way too many other sites that will take better care of you WHEN THEY SCREW UP
Every business in this country can learn a lot about customer service from JibJab!
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I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
We do apologize for this experience, we would be happy to assist we have replied to your facebook message to rectify this issue.