I've been a loyal customer for well over 20 years, I've bought A LOT from them for my wife. After pounded me for years I buckled under and got their credit card, a Comenity credit card, it's always been a hassle but recently I went to make a payment and found two charges that had been returned to Venus, I called to try to straighten it out and explained I had returned the two items and confirmed with Venus they accepted the return and my card should have been credited. When I went back to make the payment the website was down, I went on every couple of days and the site had a note along the top that they apoplgize for the inconvenience. The due date was approaching so I called to make the payment, I was informed that they couldn't take my payment because I didn't have the full account number, my SS number and address wasn't good enough. The only thing I could use the card for was Venus, once it was in my account I through the card out. I called back and talked to a supervisor and they still wouldn't take my payment, at this point I still haven't been able to address the two charges. THEN I get an alert that I have a LATE PAYMENT on my credit! I called back and got a supervisor again and then I was finally able to make a payment, I was so pissed after arguing about the late payment AND the two charges I finally said just cancel the card and gave them my debit card to pay the account IN FULL. They agreed to take the late fee off but not the late payment, they said they would send me a form or Link to dispute it. I hung up and figured I'd go back to Venus to get them to help me straighten it out and get the chages that were credited off. Venus was no help at all and said it was between me and the credit card company. THEN I get another bill in the mail, they never took the late fee of and added another $100 to the bill! So instead of having a zero balance I get a bill for $150. I call them back again and now they tell me since the account was cancelled they can't see anything and don't know what the charges are!

I have NEVER made a late payment and now I have one on my credit, and it appears there's nothing anyone can do, I only owed them $40, now on top of paying the card off, and the mysterious $150 charge it's almost $300?

F them at this point the damage to my credit rating is done, it'll be there for years, I'm never paying them, and I'll never purchase from Venus ever again, I had them cancel the catalogs and their emails. Amazing they would even try to do something to help me.

So I ordered two IN STOCK items - only one was shipped to me. They other was simply left out. It was not backordered nor was it being sent separately, I ordered on a Sunday or Monday and it showed on a Friday. I called to complain about my missing item (which was the more expensive of the two items BTW) and they re-shipped it and I had it by Tuesday. One outfit I had really wanted to wear on the Sunday and luckily that was the one that did show up on Friday. The other was for July 4 so at least now I have it. I hope it does not happen again - it makes you wonder if the people packing envelopes are either not paying attention or worse (stealing). I must also add I have had this happen several times over 6 months from OTHER places so it is not just Venus. Venus normally gets the orders right. I hope that if there is some systemic problem that they address the employee(s) doing this. It just sucks placing an order, being told it was delivered, and then either being shorted or getting nothing at all.

I ordered two items I was really looking forward to receiving. With gas prices and the economy in the toilet I have to be careful how much I order, but decided to treat myself to TWO tops. The MORON or THIEF (neither is a good thing to be) packing my order only put ONE of them in there. They left out the most expensive item, but hey, I got a packing slip mentioning both so I guess they get a gold frickin' star. I called to complain and they are now (supposedly) re-shipping my missing $49 item. We shall see. I was so looking forward to these two tops and had places I planned to wear them. Now rewind and I have to wait all over again, because one of their envelope stuffers is either STUPID or is STEALING FROM CUSTOMER'S orders. I could see if I ordered 100 items and they only packed 99, but sheesh, when you only order TWO things and they cannot count to TWO (or worse they steal stuff) then we have a problem. I will see how this works out - I will change my review if they make good on this. If not I will add more reviews and dispute with my credit card. What a waste of my hard earned money, and frankly, time, as I have to WAIT ALL OVER AGAIN for what should have been in the envelope today. Thanks for nothing theives.

THE RAZOR IS SO GOOD MY AUNT ALMOST CUT HER ANKLE OFF! But umm yeah that's all i wanted to say..

This company "use to be" very good; now the service is horrible & packing is cheap!
I still have not received my leggings order from two months ago nor a refund or explanation!
J. Christensen
*********************

So this would be my first time ordering clothes from them. Husband and I use the size chart to measure me to make sure we got the appropriate sizes I created my wish list and shared it with him he purchased the items. A lot of the items were back ordered, so they came in separately. As they came in he gave them to me and I'm finding that although I went by the size chart the items are just too big. So I Ordered under my account two of the tabs in a smaller size and had them shipped to me. They were fine they were beautiful perfect no problem. As the rest of the items come in it's the same issue. So this time I called spoke with someone she was super nice and helpful so her recommendation was to place a new order Over the phone instead of filling out the paperwork and waiting for it to be delivered just to make sure that I actually was able to get the items and that none of them went out of stock. So I did and I have not picking out a couple of other items. This time instead of using the size chart I just ordered size smalls for tips. This time instead of using the size chart I just ordered Size smalls for tops, since they don't seem to correlate with the size chart really well. But I use the size chart for the bottoms that I ordered because I was concerned about the item getting to me and being too tight. Upon receiving the order I find that the bottoms are huge swimming on me about falling off. And one of the tops that is listed as red for the color is actually orange, not red? Which I don't understand, red is red. Not orange. The next item that I ordered was like a full leather mock neck top with a ring detail at the front. And the neck of it, which is a full leather was completely crushed and distorted. So I immediately contacted them via email and the next day just received some copy paste message about how to return... there was no like ‘ I'm sorry for this experience, let me have a manager contact you' etc. so, yesterday morning I called them as soon as they opened. The girl who answered the phone was super nice she apologize for everything and said that she could return the items if I wanted. But I let her know that I really wanted to speak with a manager and I let her know that I emailed and the type of response that I got and that I wasn't impressed. She exclaimed that there was no manager there yet as they were just opening but she was going to make a notation in my account for someone to contact me as soon as someone got in. I have yet to receive any kind of calls from any manager whatsoever. So that would be why I am leaving a one star review. It's because someone can't even have the decency to try to rectify the situation properly with regards to this matter. I have attached images so that people whom are reading this review can see the item that has the distorted neck on it, (faux leather cannot iron it out) as well as I have attached an image that shows the color that I received from them in comparison to a red top that I have. The very true red top on the right that is in the photo is one of mine (not from Venus) the orange color is the one that I ordered from them that they are listing online as "red". Are the products of good quality yes but there I believe are some kinks that need to be worked out as far as their sizing, their quality control for products that are going out, as well as their merchandising and with regards to how they are marketing and advertising stuff so that it correctly corresponds with the product that people are buying

Their "Customer Service" would be laughable if it weren't so infuriating. Here's my experience:
11/27 – I place my order.
12/8 – UPS confirms they lost my Venus package and told me to contact Venus for a replacement. I emailed and told their support center the situation and the order number.
12/9 – Venus responds and says the package is indeed lost and was supposed to be delivered by now, so they offer me a replacement or refund.
I ask for a replacement and give them my sizes and confirm my shipping address.
Venus responds and says the package is actually expected to be delivered that Sunday. The emails are obviously being viewed by a different person each time I respond, because whoever responded that time was looking at the wrong order number and referring to my most recent order, which was still in transit, instead of the order that had been lost (despite me including the correct order number).
I again provide the order number for the problematic order and tell them they're looking at the wrong order. I tell them to please refer to the previous emails where the first person I talk to acknowledges that the order is lost and that they will issue a refund/replacement.
They keep claiming they are "reviewing my account" and argue that the package is still in transit.
I have to ask them to provide proof or a screenshot showing that my package is still in transit because when I use the tracking number that they say they reviewed, it does not show in transit and UPS has already confirmed it is lost.
They acknowledge again that the package is lost and was supposed to be here by now. They offer to issue a refund/replacement for the second time, starting back at square one.
I again tell them I would like a replacement and give them the order number, sizes, and shipping address.
Once again, they respond and again say that the order is in transit (even though they already confirmed twice now that the package is lost). They are obviously copy-and-pasting from some template, saying "we had orders leave our warehouse which were not scanned in with the courier" – I know this is just some form letter they are using because, (1) they said these exact words more than once while emailing me, (2) it was obvious that the package was scanned in with the courier because the tracking was accurate up until it was lost in a different city, and (3) UPS already confirmed that they had my package before and had lost it. They claimed they reached out to the courier, but clearly they did not, or they would know this fact too. Nonetheless, they tell me to keep waiting until 12/10.
12/11 – At this point, I am extremely frustrated. Unsurprisingly, my package did not show up, which we all already knew because UPS already confirmed it was lost. I asked for my email to go to a supervisor or someone who would be able to view all the communications I had so far because I was sick of going in circles with their customer service saying they'd replace it, then going back on their word and telling me to wait again because it's "still in transit." I again explained the entire situation and told them that the package was already confirmed lost, that it should have arrived by then even if it wasn't confirmed lost, and that they need to follow through on their two offers to refund/replace it. I tell them that I am going to have to get PayPal and/or my bank involved for a chargeback because I'm obviously not getting anywhere with their support.
Unbelievably, they answer by again sending the copy-and-pasted template saying, "we had orders leave our warehouse which were not scanned in with the courier." How they could keep trying to imply my package may still be in transit is beyond me, especially when UPS and they themselves confirmed on more than one occasion that the package was undeniably lost and would have arrived by then if they had simply missed a scan. Finally, they tell me my replacement is being processed.
I check their replacement confirmation and I am now being sent only 3 of the 4 items I had originally ordered. They did not offer to refund and made no mention at all of the fact that they took my money for an item I wouldn't be receiving. I again had to reach out to tell them they need to refund me for the fourth item that's now out of stock. I eventually get the replacement order (minus the one item), in the wrong sizes.
They tell me a refund has been processed for $10.68. I spent almost $25 on this top. Yes, this was the least expensive item I bought and some people might think it was petty to nitpick about it, but after this appalling back-and-forth, I wasn't about to let them pull some random refund amount out of thin air and steal the rest from me, so I asked about the remainder of the refund I should be getting.
They confirm the refund amount was wrong and that I'll be getting a refund of $25.80 to my PayPal account. They ask me to wait 1-3 business days for the amount to reflect.
12/21 – I tell them it has been over six business days, and I don't have my refund. They respond by saying my refund of $13.88 was issued via check (How are they coming up with these numbers?! Apparently, they got the sales price confused). Now they say to wait 14 business days for it to arrive at my physical address. Nobody bothered telling me that they elected to send a physical check for $13.88 instead of refunding my PayPal $25.80 like they last said they would do. I asked about the remaining amount, and they actually followed through for once in issuing a refund of $12.98 to my PayPal. I have a sneaking suspicion that I won't be seeing that physical check they apparently sent. If I don't get it, I'll be contacting PayPal instead of Venus. I am done dealing with them. It's a shame because I really do like their clothes. I've spent hundreds of dollars on Venus and I had intended to spend hundreds more on tons of their items which I had bookmarked to purchase, but I'll be going elsewhere. This whole situation has been absolutely ludicrous.

This should have been an easy exchange... nothing about it was. I've shopped with Venus before, and even though I'm Canadian and have to pay a lot for exchange and to get it across the border ($45 on top of the $125 American or $177 Canadian I had to pay for 5 shirts) I continued to use because I hate the mall and like their styles. I've recently lost a lot of weight and none of my clothes fit me. My order was placed on March 28th, and I received the email to pay the $45 for duties and taxes on the 29th (each item had the fee attached. Each were paid in full) let me remind you that In reality this is not a great deal as I've paid over $200 for 5 tops but have committed to it and am ok with it because I liked the items. On April 1st I received another email asking for the same duties and taxes fees. I went to the online chat and was assured that a duplicate order had been sent out by mistake and that I hadn't been charged. Just don't pay the fees... when I looked at my account it seemed to match up. 2 separate orders with the same 5 items and 2 different order numbers. As I wasn't receiving updates I contacted them again and they told me that my order had cleared customs on the 6th of April and would take 3-5 business days to reach me. Why did it take 8 days after my payment to be released? I kept waiting and nothing came. Finally on April 16th I received 1 of 5 tops with 1 of 1 stamped on the receipt. I phoned Again and was told that there must have been a mistake and they would re-ship my order but I would have to pay the $45 fee to get it through customs again. I said not a chance and was told, maybe it's coming wait a few days. I did... nothing. So I called again and in the meantime had a request from "landmark" to review their shipping, and I did. I was told by both Venus on the phone and landmark/Venus email in regards to my review that it wasn't a duplicate order in the beginning, but that my order had been shipped separately by accident and that no need to worry I would get it 3-5 business days after and the fees were paid in full. One week later I received a delivery ticket from Canada post saying my mail was ready for pick up for the fee of $49 for customs. I had zero faith that this was actually resolved in the first place and was not surprised that this happened. I tried to explain the situation at the post office and they couldn't help as expected. It's their job to collect the fees attached. I left it there and phoned Venus again. They had zero resolution for me after speaking with a supervisor aside from sending me a link to go through landmark to get the duties and taxes back after paying a 2nd time. Totally unacceptable as you have to fill out forms, provide receipts and other crap and mail back in hopes that they'll hopefully refund you. I spent 30 mins on this call and was told by the CSR that I'm so sorry and I wish I could send it to you personally and that Canada post is notoriously "nasty" to deal with. Unsatisfied with the resolution given I phoned back again and spoke with an angel. I don't understand why this company is at fault for screwing everything up on their end would not try to compensate me in order for me to get the items I've already paid for in order to make up for a very negative experience and maybe just maybe keep a customer. If she told them my issues they'd try to resolve it in an actual way that a company trying to keep and make people happy would. But no... she completely empathized with me and tried very very hard to no use. In result I went back to the post office and tried to explain again and show proof... being government they can't just waive fees. I had no choice but to send the package back.
I waited almost a month for this, and truthfully have lost so much weight that none of my clothes fit. I work a lot and don't have time to go to the mall to shop. I was so hopeful for this and you guys are a huge let down, over $45 and responsibly for your mistakes and my wasted time which is over 2 hours. Shame on you.

Placed order on 4/14/19 for a pair of shoes for my wife. Paid total of $38.17USD via PayPal and had the items shipped to my PayPal confirmed address in Tennessee.
On 4/15/19 I received an email saying my item has shipped with a tracking number of 1Z*******YW*******.
On 4/16/19 I checked the tracking and the tracking showed the item going to NILES, OH, US and not TN.
I contacted Venus by chat to find out what was gong on and to make them aware of the issue. Below is a copy of that chat.

ME
Kali Morgan
4/16/2019 9:47:41 a.m.
Welcome to IC!

9:47:41 a.m.
Interaction transferred to VenusChat.

9:47:41 a.m.
Interaction alerting Kali Morgan.

9:47:41 a.m.
Kali Morgan has joined the conversation.

Kali Morgan
9:48:11 a.m.
Good Morning. My name is Kali. How may I assist you?

ME
9:48:17 a.m.
I received a tracking number. Why does it show the wrong address?

9:48:43 a.m.
Tracking number 1Z*******YW*******

Kali Morgan
9:48:45 a.m.
The orders are processed based on the information submitted on the order.

9:48:45 a.m.
One moment.

ME
9:49:24 a.m.
It shows Ship To
NILES, OH, US

Kali Morgan
9:49:26 a.m.
I show the address entered on the order is *** (I removed my address)

9:49:35 a.m.
The order is not shipping to Niles OH

9:49:42 a.m.
It is going to TN

ME
9:50:09 a.m.
Why does tracking show shipped to OH?

Kali Morgan
9:50:27 a.m.
That may be a UPS exchange hub. I am not sure.

9:50:38 a.m.
That is not the delivery address for the order.

9:50:56 a.m.
The order will be delivered by 04/19.

ME
9:51:10 a.m.
Since I'm not the shipper I can not call UPS correct?

Kali Morgan
9:51:20 a.m.
There is no need to contact UPS.

9:51:30 a.m.
We do not show any issues with the order/delivery.

9:51:54 a.m.
UPS will often ship orders to USPS etc for completion of the delivery.
This will often update on the tracking.

ME
9:52:04 a.m.
K I will keep an eye on it and see what happens.

Kali Morgan
9:52:10 a.m.
The address for delivery is noted on the order. There are no issues at this time.

9:52:10 a.m.
Great.

9:52:18 a.m.
Is there anything else I can do to assist you?

ME
9:52:26 a.m.
Not today

9:52:38 a.m.
TY

On 4/18/19 I received an email saying
Delivery Date: Thursday, 04/18/2019
Delivery Time: 04:16 PM
Left At: Rear Door

Delivered To
NILES, OH, US

I contacted Venus again and they said they would send out another pair but I had to pay shipping. When I checked their site I saw they did not have any in stock. At this point in time I was angry so I informed them I would take this issue up with PayPal.

On 4/19/19 I received a email saying
Venus Fashion, Inc. refunded $8.69 USD from your purchase on April 15,2019.
Total purchase amount $38.17 USD
Amount refunded $8.69 USD

( I had not contacted PayPal yet. Venus gave me this partial refund. After I received this is when I contacted PayPal)

I got a partial refund on a order that never shipped to me or never shipped at all and they sent me the wrong tracking number.
Needless to say I created a case with PayPal and it is now in their hands as of today 4/19/19

I used to order years ago the bathing suits which were always great quality for money. I don't know what people expect for these prices. If you want designer and the prices that go with it you shouldn't shop with Venus. Now this last order I put about 3 hours shopping, picking out stuff for a trip coming up. I ordered and 3-4 weeks later I received one of the 15 items. I was so happy to see the Venus package but was shocked to see how tiny it was... I would later find why. I called customer service and lady was great. Apparently part of order is lost, I expected a fight... as I have never had this happen in 20 yrs of online shopping. She offered a refund or exchange then said she would do a trace first to try and find order then in 48 hrs they will let me know. So I thought they were great considering. One lady at my work always orders and has nothing but good to say. Sizes are right on. Not that Asian sizing, if anything I would say a little roomy so do not fear being too small. And if a little large, just wash hot and dry higher... this does it for me. The one top I ordered is well made and will last many years. I will update if there is any problems with refund. These places don't realize how important word of mouth is and we the customers tell 10 who tell 10 and so on. I also am very surprised she said no signature is needed at door or did not need to b hand delivered... At over $400.00 I would think they should not leave at my door when I am on very busy pedestrian route. This was biggest disappointment. I hopefully will be back to shop for fall... This time I will pay extra for signature. I think most rants are upset at bad order decision... I cannot see it being quality though. My friend has had clothes from 90s still in good shape. Lol

UPDATE. Refund was issued by Venus... However beware to all NEVER EVER use company Landmark Global THEY failed to refund my money this transaction was almos $200.00 canadian... they actually kept it! FIor those of you who dont know, Global Landmark acts as broker. However you do not new to use them, but they send an email right after you checkout and they basically say you have to use them to get it or to get it faster. Package was lost &THEY kept money even though THey contacted me for transaction to be completed using their service. So since Venus did a Return THEY ARE SUPPOSED to REFUND automatically... this is what is stated... please all CANADIANS... AND ANY Oversees DO NOT BE fooled by email saying you HAVE to pay customs via their site... DO NOT. This is a scam and not at all true and VENUS and and decent trustworthy companys should drop them now! Later i realized you may NOT even pay customs at all as per Border Agency, but they lead you to believe you must and should use them. Customs fees itself has nothing to do with Venus, but. They are responsible to ensure the item makes it into my hands. Which is why Venus refunded no problem... Landmark Global refused to replace my payment! Shame on you! This is theft since a full refund was to be issued for non receipt! What a disappointment, not just the theft from Global, but I waited weeks anxious for something I spent hours for shopping, only to be then jolted in end by Global!

UPDATE: REALLY BAD CUSTOMER SERVICE CONTINUES.
Venus response to my review telling me to contact them to make it better and so I was thinking maybe they do care, so I responded right away yesterday and NO one has responded or acknowledged me back. I sent two emails to the email they provided below and I also responded through site jabber. I see that they have responded to another bad review today, so they are there... unless these are just automated responses to make the readers believe they actually care? This is really insane! I can't believe that they tell you to contact them but they don't respond to you. OMG - such horrible customer service.
PS Their new sizing as Heidi from Venus explained does not solve the problem I posted, they just changed how you choose the size but their actual products are still the same size which is way different than it used to be and their smallest size A is now like a C so it won't fit anyone with small bust no matter what size you order. I don't know why they can't just acknowledge that and say yes we are sorry our sizes have changed because we have changed manufactures. You can see from my picture that the two tops sized A are completely different sizes and you can't order a smaller one so the new ones don't fit anyone who is an A cup.

I have been a Venus swim wear customer for over 10 years and used to really like their bikinis and they used to fit very nicely but over the last year or so they changed manufacturers and their swim tops do not fit like they used to and are way too big even in the smallest size. Their customer support team told me this was an issue and that they changed their sizing this year back to what it used to be and convinced me to order again and assured me that I would not receive the same bikini top that they were selling last year which was way too big even in the A size (fits more like a C, really wide across chest, see picture). I explained to her that I am from Canada and it is a hassle to return things as we have to pay the duties and its impossible to get them back after we do a return, so I did not want to order if they did not change their enhancer top from last year as they are NOT the same as they used to be. She assured me they were new and I should reorder. Since I really used to like their enhancer top, I reordered hoping she was right. When it arrived, it was the same big top I got last year and it was also missing the enhancer pads. So nothing has changed or they sent me the old stock and labeled it with their new sizing on the package. Anyway, that is not the real issue but it does mean that small busted girls cant order from them anymore which is unfortunate as their enhancer top used to cater to smaller busted women and used to be the best fitting swim top I could find. The main problem was when I called and explained that I needed to return this and I did not feel I should pay for the shipping as I was misinformed that they changed their sizing, they were very cold and rude and condescending and short with me and not apologetic at all and not even letting me speak, rudely cutting me off. It was quite shocking and I told them they were rude and they just got even ruder. I was dealing with a horrible person that does not care at all about the Venus Company and he said he was the floor manager! Maybe that is how the company is now, bad service and poor quality and poorly fitted swimwear and does not care about loyal customers input. It is a shame, as I used to love them.
I would not recommend their swim tops for any small busted person.
I have attached a picture of their enhancer top from this year and from a few years back, both size A, top one is what it used to be and bottom one is what it is now. There is a huge difference in size! The "A" cup size now, will not fit any small busted person.