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joanne t.

  • 1 Review
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Experience: Clothing & Fashion

Member since August 2016

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1 Review by joanne

I used to order years ago the bathing suits which were always great quality for money. I don't know what people expect for these prices. If you want designer and the prices that go with it you shouldn't shop with Venus. Now this last order I put about 3 hours shopping, picking out stuff for a trip coming up. I ordered and 3-4 weeks later I received one of the 15 items. I was so happy to see the Venus package but was shocked to see how tiny it was...I would later find why. I called customer service and lady was great. Apparently part of order is lost, I expected a fight...as I have never had this happen in 20 yrs of online shopping. She offered a refund or exchange then said she would do a trace first to try and find order then in 48 hrs they will let me know..So I thought they were great considering. One lady at my work always orders and has nothing but good to say. Sizes are right on..Not that Asian sizing, if anything I would say a little roomy so do not fear being too small. And if a little large, just wash hot and dry higher...this does it for me. The one top I ordered is well made and will last many years. I will update if there is any problems with refund. These places don't realize how important word of mouth is and we the customers tell 10 who tell 10 and so on. I also am very surprised she said no signature is needed at door or did not need to b hand delivered...At over $400.00 I would think they should not leave at my door when I am on very busy pedestrian route. This was biggest disappointment. I hopefully will be back to shop for fall...This time I will pay extra for signature. I think most rants are upset at bad order decision...I cannot see it being quality though. My friend has had clothes from 90s still in good shape. Lol

UPDATE. Refund was issued by Venus...However beware to all NEVER EVER use company Landmark Global THEY failed to refund my money this transaction was almos $200.00 canadian...they actually kept it!! FIor those of you who dont know, Global Landmark acts as broker. However you do not new to use them, but they send an email right after you checkout and they basically say you have to use them to get it or to get it faster. Package was lost &THEY kept money even though THey contacted me for transaction to be completed using their service..so since Venus did a Return THEY ARE SUPPOSED to REFUND automatically. ..this is what is stated......please all CANADIANS...AND ANY Oversees DO NOT BE fooled by email saying you HAVE to pay customs via their site....DO NOT. This is a scam and not at all true and VENUS and and decent trustworthy companys should drop them now! Later i realized you may NOT even pay customs at all as per Border Agency, but they lead you to believe you must and should use them.. Customs fees itself has nothing to do with Venus, but. They are responsible to ensure the item makes it into my hands. Which is why Venus refunded no problem. ...Landmark Global refused to replace my payment! Shame on you! This is theft since a full refund was to be issued for non receipt! What a disappointment, not just the theft from Global, but I waited weeks anxious for something I spent hours for shopping, only to be then jolted in end by Global!!!!
We are sorry that happened on your order, though we are always happy to hear that our team was able to make it right for you. Please email us at socialsupport@venus.com, if you are having any issues on your refund.

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