Marcela W.

UPDATE: REALLY BAD CUSTOMER SERVICE CONTINUES.
Venus response to my review telling me to contact them to make it better and so I was thinking maybe they do care, so I responded right away yesterday and NO one has responded or acknowledged me back. I sent two emails to the email they provided below and I also responded through site jabber. I see that they have responded to another bad review today, so they are there... unless these are just automated responses to make the readers believe they actually care? This is really insane! I can't believe that they tell you to contact them but they don't respond to you. OMG - such horrible customer service.
PS Their new sizing as Heidi from Venus explained does not solve the problem I posted, they just changed how you choose the size but their actual products are still the same size which is way different than it used to be and their smallest size A is now like a C so it won't fit anyone with small bust no matter what size you order. I don't know why they can't just acknowledge that and say yes we are sorry our sizes have changed because we have changed manufactures. You can see from my picture that the two tops sized A are completely different sizes and you can't order a smaller one so the new ones don't fit anyone who is an A cup.

I have been a Venus swim wear customer for over 10 years and used to really like their bikinis and they used to fit very nicely but over the last year or so they changed manufacturers and their swim tops do not fit like they used to and are way too big even in the smallest size. Their customer support team told me this was an issue and that they changed their sizing this year back to what it used to be and convinced me to order again and assured me that I would not receive the same bikini top that they were selling last year which was way too big even in the A size (fits more like a C, really wide across chest, see picture). I explained to her that I am from Canada and it is a hassle to return things as we have to pay the duties and its impossible to get them back after we do a return, so I did not want to order if they did not change their enhancer top from last year as they are NOT the same as they used to be. She assured me they were new and I should reorder. Since I really used to like their enhancer top, I reordered hoping she was right. When it arrived, it was the same big top I got last year and it was also missing the enhancer pads. So nothing has changed or they sent me the old stock and labeled it with their new sizing on the package. Anyway, that is not the real issue but it does mean that small busted girls cant order from them anymore which is unfortunate as their enhancer top used to cater to smaller busted women and used to be the best fitting swim top I could find. The main problem was when I called and explained that I needed to return this and I did not feel I should pay for the shipping as I was misinformed that they changed their sizing, they were very cold and rude and condescending and short with me and not apologetic at all and not even letting me speak, rudely cutting me off. It was quite shocking and I told them they were rude and they just got even ruder. I was dealing with a horrible person that does not care at all about the Venus Company and he said he was the floor manager! Maybe that is how the company is now, bad service and poor quality and poorly fitted swimwear and does not care about loyal customers input. It is a shame, as I used to love them.
I would not recommend their swim tops for any small busted person.
I have attached a picture of their enhancer top from this year and from a few years back, both size A, top one is what it used to be and bottom one is what it is now. There is a huge difference in size! The "A" cup size now, will not fit any small busted person.