VENUS Swimwear

I ordered a Holiday dress with a listed backorder date of 11/30, I contacted customer service and this was their reply.

Me: said it was back ordered on until 11/30/16
Diamond Sanchez: These items have come in and should ship within the next one to two business days. Keep in mind, that when the items do come in, they must still go through Quality Assurance. The backorder dates provided are merely the expected dates for us to receive these items. They are unfortunately, neither the guaranteed dates of arrival nor shipment and are subject to change without notice.

Shouldn't they post a more accurate date on backorders so we can make sure we have an item we may need.

Terrible returns. They send back the returns & keep your money. Rude customer service. I inquired after two months of my return and got my package returned. Called and nothing. Online service nothing. Im now out $198 unless they fix this. Its a scam don't so dont buy from here. They ask their staff to leave reviews because their ratings are poor- fyi- but i thought they would look like what they described. So frustrated I was scammed. Reporting to BBB if not corrected- they dont care

I love the beautiful clothing Venus offers and in the past I've been mostly satisfied... until recently. Most of the clothing is made in China and I feel it is similar to all the hokey sites like DressLilly, RoseGal, etc which are located in China and sell things of very lousy quality. I am not prejudice by any means but being in the apparel business I know for a fact Venus is purchasing from them at a maybe 1/4 of what It costs its consumers "and fans".
I'm so bummed and disappointed. I'll be purchasing much more carefully from now on.

I am totally surprised by the Negative reviews! I have ordered numerous items from Venus and had to return/exchange a couple of things, and I have not been disappointed once! Their prices are GREAT, their Service has been GREAT! The ONLY reason for returns and exchanges is because i vary on "how" things fit me. I am 4'11 and 113lbs. And when you look at the models I don't always judge how what I'm ordering is going to fit ME. Thats certainly NOT their fault... It's always been the story of my "clothing life"! In General however, I can wear a good amount of their line even though it is not petite!

Absolutely will never buy from them and will never reccomend them to anyone. I ordered $400.00 worth in clothing- they shipped the wrong item. They put boots in that I didn't order which cost me more in shipping and duty fees. So I returned everything and they supposedly refunded me. I had to call them 7 times to inquire why I hadn't received a refund but they insisted they refunded me. My bank said there was no transfer of refund, so I had to open a dispute. We won and now 6 months later they're charging me the money that they should have refunded me. They lied and now they're trying to steal from me! Absolutely furious. Worst experience I've ever had with a clothing company. If you don't want any issues don't buy from them!

Bought a dress a year ago made payments from same acct for a year. All of a sudden 4 months ago they are claiming there was insufficient funds in my acct. When I contacted my bank chase is saying they never tried to withdraw any $ in the last 4 months. Appealed with Venus Just got letter saying it was denied and Venus is right They ruined my credit and refuse to fix it. I will never use them again and will be reporting them to the better business bureau.

My daughter was getting married last week and the wedding planning was getting a bit too much for her. Since she did not want a wedding planner doing her wedding, her family and friends were pitching in to make the wedding planning less stressful.As the mother of the bride, I was in charge of finding the wedding attire according to her design specifications. It was proving a bit hard but as soon as I logged into dressvenus, i knew i had stumbled upon the wedding dress savior. The ceremony was beautiful and my daughter has not stopped thanking me for getting her her dream wedding attire

I absolutely love my hoodie. I ordered it 3 days ago and I didn't expect it to come so fast.
It came in today and I put it on and it fit me like a glove. The color and the style are exactly what was shown on the model.
I was afraid that it wouldn't look the same as in the picture, but it looks and fits perfectly. I am so impressed and happy with the purchase and with the company. Thank you so much Venus for taking such a good care of your customers!
I will definitely buy here again.
Irina

I bought a dress and some shirts back in 2015 and they all didn't fit right but because I was busy at work I didn't bother to return them. This month I decided to buy 3 items from them of course the sizes are not right either too small or too big I made the mistake of mailing them back using the package label that was sent with the items and now I have been waiting 10 days with nothing showing on my account as a return and I just got off the phone with customer service who I called for the second time and they are so NOT helpful and have an attitude for absolutely no reason. I'm a very patient person because I'm a nurse and I never have problems communicating with anyone but today I felt like I'm not allowed to finish a sentence without the customer service lady interrupting me! Hope my items get processed soon but never ever again!

The majority is overwhelming please which makes this one bad review sound like a sycho and way off base. This customer obviously doesn't have a normal physic to wear the clothing well enough to complement her body. The clothing looks outstanding on any moderately slender women. She should try Romanns site for bras and clothing. It would be a more suitable site to look into for her. I did really enjoy all the more acurate reviews which were many.

It's only been 3 days since I shipped back my return, I decided to track package & found its only moved 30 miles in 3 days! Called Venus & I was told that it takes TWO weeks before they RECEIVE the return plus another week+ before they can credit my card for the return. I could have hand delivered within 3 days. (Not looking forward to being charged back for shipping my return either)
IMO In this day & age it shouldn't take 14 days for a 2.5 lb box to go 1778 miles w/i US.
2 orders total $435, I better not get charged back for shipping!

I ordered leggings from this site because they were exactly what I was looking for at a great price. I ordered them in the beginning of November, I got busy and forgot about ordering them, until the beginning of January when I realized they were still not here. I emailed the website and told them the problem. They informed me that the item I ordered was out of stock and that I would have to pick a new pair. I told them I wanted my money back, which I was a little worried that I wouldn't based on their reviews. I checked my paypal today and they indeed refund me my money, which is great on their part. The only problem I have with this site is that they didn't contact me and let me know about the pants. Not a very good way to run a business.