VENUS Swimwear

I have purchased several items from Venus and although I have not loved every item they have been very consistent and I have been happy with the shipping and items purchased. Easy returns as well.

I bought a sweater dress and another dress and returned the sweater dress due to poor quality of the item. I returned it, and was only given a refund for $41 (when I paid $54). When I called their customer service hotline, I was informed they charged me for SHIPPING the item back to them for a return. NOWHERE does it say that on their website or return policy. Incredibly dishonest company! Also, what kind of company does that?! Not many companies charge you for return shipping. Dishonest, cheap and horrible company.

I ordered a swimsuit on June 10 and still have not received it. It was supposed to be shipped and arrive July 2. I called customer service and was told it was ready to be loaded on the truck on Monday, so I asked if the could expedite the order and overnight it and was told no it was not possible. I tried to cancel the order and was told that was not possible and I would have to wait until it arrived to return it. I find this unacceptable.

Well I'm online shopping for a dress to wear to my brother in laws wedding which is right around the corner! And I came across the Venus clothing website and I found an extremely cute dress AND shoes all in the same site, I was so excited to think my search was over especially since the wedding is in a month I need to buy ASAP! But after reading the reviews I'm not sure I want to order. I don't want to buy a dress or shoes if the quality isn't good and the customer service is bad. I think I'm straying away from this one sadly, I really loved the look of the dress too! :(

Ordered bum lifter jeans in dark wash the picture of the jeans on the website looked like they had faded detail i talked to the live chat and asked her what size i should pick after tell her my measurements she said size 4, when they arrived i notice that they looked nothing like the picture they were solid dark wash no fade detail like the picture, and they are way too big, then i went to walmart the next day and found some nice jeggings for half the price, and fit and look better then the ones i bought from venus, they think their worth a million dollars

Hi! I bought Venus clothes several times and everytime something Bad happens. I can say that every piece that I use after 2 times using it something is broken or fall apart. The quality of these clothes its just terrible.
Then if you want to return the item they charge you $7 for the label. Can you believe it! I never see another online store that does that. And of course you have to pay for the return. But about the label is ridiculous.
Then when I return something they never return me the money. I have to call them to remember that Im waiting for my money, and then they send me back the money. Im talking about a month later.

So I just have to say that look for another online clothing stores that the quality is so much better and you dont have to pay labels or shippings for returns, like Lulus, revolve or others

I read the complaints and then ordered three skirts just to see what I'd wind up with. Two arrived so far and they are adorable. I will order from the site again. You get what you pay for. These skirts may last one or two seasons and I will gave to hand wash them. One medium is a little large and the other medium is perfect. But the prices are as cheap as Walmart and much much cuter. My advice is order a couple if things, expect the fabric to be thin, expect to hand wash them, and enjoy them while they last.

I had the same experience as many on here with a return. My total order was close to $200 but from all that I only had to return one item. A $22 top. I shipped it back thinking it was $6.95 for the return shipping. Come to find out that's just for the convience of using their preprinted label. They still charged me $12.95 return shipping on top of that! So my total refund was $2! I could have used the top for a dust rag for $2! I will NEVER buy from this company again.

I am never buying from this site again. I returned a dress that was 39$(usd)+ a ridiculous placing and handling fee of 28$(usd)+ an aditional fee of 13$(cad) for border fee. In all it cost me 67$(usd) which is a roughly 90$(cad)+the 13$= i spent around 104$(cad) on this low quality dress. I returned it because it was the wrong size (way to big for an 8). They dont reimburse the placing and handling fee (-28$usd) so thats 39$(usd) AND to top it all off they take away the 7$ fee for the stupid ups sticker. So i paid 104$(cad) for this dress and i got back 42$(cad). Thats a 62$-13$(border fee) 49$ profit that they make off of your back. DONT. BUY. FROM. HERE. Or if you do KEEP THE CLOTHING ITEM.

I have probably ordered 10-15 times from Venus and every single time I have been more than satisfied. The dresses fit well, travel well, and I always get tons of compliments. The fit is great and I have never had problems with the quality (that being said, I wash but do not dry any of the dresses I have bought from there). The XS or size 2 always fit me to a T ( I am 5'9 and weigh between 125-130). I have never had to exchange anything so I can not speak to the many reviews that have had negative experiences in that area. What I can say is that especially for maxis, these dresses are a great deal. Dresses that would cost me between 100-150 elsewhere, I can get for between 29-50 here.

I've been a Venus customer for a few years. I really like them. I realize the quality isn't that wonderful but it's not horrible. I always get compliments when wearing clothing from them. Sometimes it takes a little longer to receive my shipment or maybe a mixup happens... but that happens in life. I have ordered items that when I received them didn't look great on me or I wasn't happy with the quality but that also happens when I shop at the mall. Overall I've always been happy with their customer service and they always credit my returns in a timely manner.
Honestly... I like Venus and I'll continue to shop with them.