I've been a Venus customer for a few years. I really like them. I realize the quality isn't that wonderful but it's not horrible. I always get compliments when wearing clothing from them. Sometimes it takes a little longer to receive my shipment or maybe a mixup happens... but that happens in life. I have ordered items that when I received them didn't look great on me or I wasn't happy with the quality but that also happens when I shop at the mall. Overall I've always been happy with their customer service and they always credit my returns in a timely manner.
Honestly... I like Venus and I'll continue to shop with them.