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I ordered a swimsuit on June 10 and still have not received it. It was supposed to be shipped and arrive July 2. I called customer service and was told it was ready to be loaded on the truck on Monday, so I asked if the could expedite the order and overnight it and was told no it was not possible. I tried to cancel the order and was told that was not possible and I would have to wait until it arrived to return it. I find this unacceptable.
Lorene L.'s review of VENUS Swimwear earned a Very Helpful vote
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I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
Hi Lorene! We apologize for the delay with your order. However, once an order is ready to be shipped we are unable to make changes to the order or delivery. We will be happy to review your account and see what we can do. Please e-mail us at socialsupport@venus.com for assistance.