VENUS Swimwear

I agree with some reviewers that the clothes are not worth the cost... but its not that bad. I typically wait until things go on sale to buy now. I'm happy with a lot of the items that I have bought there. I have not tried to return anything and see that is where a lot of people are giving 1 star for the customer service. Its not like I will recommend this site but I will say a lot of people are more mad about the customer service than the clothes.

I placed the order for my dress from dressvenus on 2/6/14, a week and a day before the 2/14/14 Valentines Day. After selecting the ship to location, the order form took me to a screen that said "Delivery date" and asked me to select a delivery date. The site even reminded me that 2/14 was Valentines. I selected 2/14 and paid the $4.99 extra shipping fee for that day. I am to report that the dress did i arrived just as i had expected.

The reviewers with good comments on dressvenus seem fraudulent, most of them write really poor English and the way they represent cost in dollars give them away as not American even when they use American names. It is a shame that an Asian company would be out there diff raiding people from all over the world. My friend who lives in Korea checked out dressvenus and said they operate out of Hongkong, they could easily do legitimate business and make lots of money from many real people. What a BIG SHAME!

I made an order on Dec 7th and never received it. I have called Venus, done the online chat, emailed them and faxed them over this situation. I was guaranteed delivery many times by many different employees and here it is Dec. 27th and I still have no package. It does NO good to try and talk to these people, they have my money and I just keep getting the run around. Oh Venus its order number *******! Worst Customer Service Ever!

I have tried many online shopping sites and this is the only one that delivers as advertised. So far I have ordered about 10 times from this site and never had a problem. I am tall, so I have to admit that I have only ordered shirts and sweatshirts/sweaters and have stayed away from pants. I prefer to try on pants due to my height. Just make sure to really enlarge the picture, look at the material, and use the size chart just make sure to really enlarge the picture, look at the material, and use the size chart. I am really happy I found an honest online store

I ordered a very nice top for a trip to Europe. When it arrived It had a smell to it, but I would have washed it anyway. I hand washed it in cold water and hung to dry. It shrunk like 2 sizes.
When I called them they said they would replace it, but they would not replace with a larger size, so that if it shrunk there would not be a problem. So basically I ate 39.00 and shipping. Last time I order from them.
Doesn't make any sense to me.

I've ordered 3 dresses from this store and two of them not the same style as on the picture and the material are so cheap quality. Only one fit perfectly, but the material totally different than in the picture, if it looks soft and silky than in real it is hard and nylon, plastic like, if it looks hard on the picture than it is soft like t-shirt material. The clothes that I can get in discount stores are better quality and cheaper. So don't buy anything unless you want to waste your money. I am so dissapointed.

My Aunt Ordered some items in late September. She called and told them that the items never came and was told that they "would look into it." After several months they are now refusing to take the items off of her account and are trying to force her to pay all types of interest for clothes she never received. She is on a fixed income and happy to pay for what she has gotten but not the items she never got. The calls in October were recorded but they do not care and are saying it is too late to do anything but send her more clothes for the amount of what was never sent. She does not want them and they are all but terrorizing her about owing them for what she never got. She is has been sobbing to me for the past several days. I am so angry at this so called company that prides itself on 30 years of good service. Good con is more like it.

Buyer beware! The first order I placed with no issues so I decided to place another order. The second order had several items that I needed to return because they were made of cheap fabric or the sleeves were too tight. Venus charged me the $6.95 to return the items plus an additional $12.95 in shipping because I received free shipping on my original order and returning the items meant that I would have paid for the shipping on the items I kept, according to the CSR I spoke with. I live in Jacksonville. It is ridiculous to charge$20 in shipping for 2 items. I will stick to Victoria's Secret where I can return to the store for free!

I sent in an exchange, I paid $39 for a dress and was exchanging it for a $34 bikini top. I paid for my own shipping and got a tracking number from UPS. They deducted the $6.95 shipping label from my exchange anyway, and now refuse to refund the $5 difference. What in the world?! The quality of the clothes is also garbage, another reason for my return on the dress. I figured a bikini top would be so bad, wrong, the underwire came poking through. I'm not going to bother with the return hassle on that one. Do not purchase from them.

I've purchased from them for years but you have to be careful one outfit I purchased with was a Sweatshirt/Shorts washed it always on delicate and blue fabric shed all over my washing machine and the fabric was so then with all the stuff that shed off I couldn't wear it because you can see through it and of course they have the worse return service as you can see from all the reviews and also they sent me a discount on future purchase but I couldn't get free shipping on that order they don't double discount unlike all their competitors. The shipping is extremely slow at least 10 days. I spend a lot online so I always try Boston Proper much better quality great customer service as quick shipping. Macy's is the best deals better prices better quality and on their free shipping I've never had anything take more than 3 days to get here. I will still ocassionally order from Venus but it's less and less now