VENUS Swimwear

I ordered three tops from Venus. Two were ill-fitting so I notified them I was making a return. They e-mailed requesting that I wait to mail the return until I received a POSTAGE PAID mailing label from them in the mail. I got the label, returned the items and then received an e-mail notifying me my return had been completed and showing a $6.95 charge for the return label and a $9.95 charge for return shipping deducted from my refund. Really? I could have printed a label free myself and probably gotten a better postage rate. I felt tricked and ripped off.

I ordered a pair of shoes and was given an estimated day of arrival for delivery. That day cane and went without so much as an email from Venus so I called them and they told me it was on backorder and that the shoes would ship out the following Monday. When I didn't get the shoes or an email I called back and another rep told me it would ship out the following week. This happened again two more times! Mind you, if you look at the shoes on their website it states they're available for purchase. I finally told them to cancel my order. I won't ever order from these people again. Shady business.

They don't carry a wide range of sizes. The sizing reminds me of Walmart sizing, where a size small is really more like a medium or large elsewhere. The shipping is high, and you have to pay return shipping. The quality of the materials and workmanship is average to below average. For example, elastic is cheap and quickly stretches out, and a sweater I bought stretched out the first time I wore it. The only good thing I can say is that they ship things out quickly.

I ordered from Venus many times in the last 5-6 years and I was always satisfied with the clothes and the delivery. My orders arrived in estimated time, looked exactly as pictured on the website and the size fit as expected.

Stealing money from you with return! Shipping back is not 6,95! It's just a label! They charge you shipping cost they create their own prices for that. I return items from 4 different orders. Used one label and my own box. They charged me 6,95 for label, and each order had additional 9, 95, 7, 95, 5, 95, 7, 95. This is THEFT!
I will go to my bank tomorrow with printed everything. Also have their $6,95 instructions with no explanation about additional shipping charge. And their web site doesn't tell that. VENUS IS THIEFS!
Hope bank will solve this problem and they will return my money. I will never order Venus closes again. Quality is bad that's why I had to return. Worse seller on the planet

There swimsuits are decent for the most part... I have a hard time finding suits that fit my bottom correctly. There clothing on the other hand... I ordered a size 10 pant that fit perfectly in the thighs, which is where I'm largest, and the high waist band was meant for someone who is a size 4. I couldn't breathe and couldn't sit down without severe discomfort. I am not a "fat" person. I'm a little heavier but I workout regular and have a nice hour glass shape. There's no reason why a size 10 shouldn't have fit when every other pair of pants I have that size fit well or on the larger side. Pissed that I have to waste more shipping fees THIS IS MY THIRD EXCHANGE. I think I'm done with Venus.

***BUYER BEWARE OF SHADY BUSINESS TACTICS****
First of all they have awesome clothes. That being said unfortunately they run a shady business. I have ordered several times and The last time I got something, it had to be returned. They charge 9.95 shipping on the return and 6.95 to use their return label. So if you are returning an item worth 30.00 you will get a return of 13.10. Just because their product doesn't fit they aparently reserve the right to keep over half the refund. Go elsewhere!

I love this website, I usually read all the reviews to figure out what size I should buy. I am a medium but I also buy small and large. You can figure out also by the look of their models, if it seems big on them, I always go small, if it's tight I buy large. Also pay attention at the description, see the content of spandex etc. I know how to sew, so I will tailor whatever is not perfect. I love their clothes, they are different. I buy lately only from them, the quality is good towards great. I shop online exclusively, I rarely return something. You have to take your time and research an item, figure out if you will truly love it and if the style fits you. You can figure out the quality of a product from small details. Awesome experience, I get only compliments for their clothes.

I ordered a dress and earrings and they sent me a 2 piece bathing suit instead. When I called their customer service center they informed me that the dress I ordered was no longer in stock. REALLY! What I don't understand is why they sent something that I did not order, instead of refunding my money. They promised that I will have my money in my account within 3 business days. Hopefully they refund my money, because I will not hesitate to take this matter to the courts.
I will keep everyone updated..

Needed one size larger on the tankini I ordered. Bottom was perfect. Love it. Asked if the rep could review with me the best way to get a larger size top. She seemed aggravated with my question. I told her I just wanted to understand the company policy and easiest way to exchange sizes, since this was my first shopping experience with Venus. She sighed, told me either way I was going to be paying to send it back, and that there was no way to get around the shipping charges that I would have to pay. No, I did not feel like a valued customer. No, I will not be ordering with Venus ever again. There are plenty of companies out there that get online buying, and are happy to accommodate questions on size exchanges. Very disappointed.