I have been ordering from Venus for over a year and I have to say I'm much surprised as I wasn't sure what to expect. All of my purchases and returns have been processed accordingly with no issues. Deliveries are always as promised on time and sometimes sooner than expected. I'm surprised of the quality as well as its better than what I was assuming it would be. I have recommended it also and the few I know haven't had any issues. If I've had to call customer service is always pleasant which is why I express how surprised I am of others complaints. I hope they resolved your concerns since it doesn't bad reviews don't help. I know if I would have come across some of the negative reviews it would have discouraged me to proceed with a purchase.
I love Venus clothing and style. However do not purchase clothing that has beadwork on it. After a washing or two even on handwash the threading comes loose. On two of my shirts it was impossible to get to the thread and the beads became loose and began to fall off. I wrote to Venus and all I got was an "I'm sorry but it has washed, there is nothing we can do."
I can't believe all the negative reviews. I have been ordering from this company for years. Clothing is made very well n love the bathing suits. I recommend this strongl. I only returned one thing because it wasn't what I ordered they sent me a prepaid return package n I returned it with no problem. I am about ready to order a very cute sundress. Never ever had one issue with them
Got a shirt for a gift and exchanged it since it was too small (paid shipping for the return) and used the shipping ship. Never received the new shirt instead they credit back the credit card that does not exist. No e-mail stating the other item was not available, only way I knew is that the person that gave me the gift said they received an e-mail that the credit was made, when I called, they were not help said they were not able to help me since it was processed already. Why did I go through the proper channels to exchange it it that channel does not exist. Stay away, especially if you are given it for a gift!
I ordered a bathing suit from Venus. I received the bottoms with no top. They shipped the top. It was a totally different color, shape, and material. The material is SO cheaply made. I would not wear that bathing suit to sleep.
I bought a dress from this website not only did it take forever to be delivered, when it was delivered it was a complete disappointment. It's the first and last time I buy clothes online seriously, the lace was the worst type of lace the stitching was not aligned the length was too short, I was really mad I didn't get my money's worth, the diamonds on the dress have practically all fallen off do to the horrible sewing I wouldn't recommend anyone to buy from this sight
Hi I purchased a purple long dress from this site and I love it. The quality of the dress is great and the value for money was brilliant. The dress looks fab and I am sure my friends will be jealous when I wear it. I will definitely use this site again and would recommend it to all of my friends.
I made one purchase from Venus and I am not going back. It is a legitimate company. It take more than a week to ship but they live up to their promise i. E. you pay they ship.
I ordered just one item, a long pleated skirt. I used their size chart and ordered a size up compared to what I usually buy. I understand I am not like one of their models but I am size small and I am tall. The skirt hangs like a sack on me. Nothing like on the pic. I decided not to bother to return. Just will donate and happily forget.
The quality while being OK doesn't justify even their "clearance price". The fabric gets wrinkled easily and this is not acceptable for pleaded skirt that cannot even be ironed.
As a bottom line, I am not a fan of buying cloths online. Tried with Venus and it didn't work. Their catalogs look presentable so get a free catalog, enjoy and recycle, and then go to a store where you can try things on :)
I have ordered different stuff from venus and only had to send back a coat and a sweater. All other items over the years have been great, except i just ordered a skirt ( i wear a 8 in jeans) and had to exchange it for a 10 and its still to small... well, never had any problems with getting my money back or getting items on time, and i live in alaska. I am not sending back the skirt again, i guess i will just loose #5 as it is very nice and good quality, and i dont want to pay half of the shipping again. They pay one way, i pay the other way. Just dont like that the size is that far off... well, ok i measured myself and had i done that before i ordered i would have gotten the right size, so my bad. So the size chart is correct, use it!
Clear and accessible website. Order went very well. No problem with payment. You will be constantly kept informed of the process. I placed a prom dress order, which was handled very professionally and smoothly. The dress was of very good quality. Also the size adjustment post was very well handled. Definitely very satisfied.
I have ordered from Venus for years but lately the quality and sizing have been way off. They also charge shipping fee for returns. I have 3 orders that I'm about to return. I was measured before ordering and some is too small, some is too large, some the quality is poor, and the $100 boots run very small and look like they came from Payless.
We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.
Buyers beware if you buy any items from Venus you have to pay for shipping but if you do a return for a refund You will not get back the tax and shipping you paid for the item just the amount of the item plus they charge you 6.95 for using their label to send their item back to them. So they take more then enough of their share of money, venus is greedy and will never buy from them and I will be letting all those who I know that buy from them to not even use them, their clothes are way to big and loss anyways, Ill just go to the malls and get better fitting and quality clothes.
Thank you for your feedback, I am sorry we were not able to provide you with a five star experience. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account and make this right.
Items I have ordered have not been equal to what was advertised, very flimsy for the materials used. Also, the site showed one of my items back ordered, when I phoned to find out how long, I was told the item was out of stock and my order had been cancelled. Low and behold, they had it back on the site as available at full price a short time later. Not cool. So, no, for the price, the quality does not match and cancelling an order on a sale item then making it available at full price a very short time later is shady at best. Never again.
I ordered several items from Venus. The fabric for all of them were of very poor quality. On top of that, when I returned the items, Venus charged shipping and re-stocking fees. I would rather buy a quality-made top for $100.00 than to buy five tops from Venus for the same price.
I have purchased around $700.00 worth of clothes at Venus.com. I love the styles, the fabrics and stitching, however; are not always what I expected for the price. Button missing, raveled after washing and they dont always list the fabric content with their items in their online catalog. You also cant check the status of your order, only that it was received, not if it was declined for any reason. Orders you place are fulfilled the NEXT time you make a purchase if declined by your bank. So, you get surprised when it finally arrives. In other words, no order is ever cancelled unless you specifically telephone them and verbally advise them that you want to cancel it. They put the former orders you placed on your card as soon as the card accepts it on their Venus card. I keep the minimum credit allowance available for their Venus card for that very reason. Otherwise, enjoy!
All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere
Hi U.C., thank you for your feedback. We sincerely apologize that your recent experience with us was less than exceptional. We'd be more than happy to review your information and see how we can help. Please send us an e-mail to socialsupport@venus.com for assistance.
I ordered a Venus bathing suit and received the bottom and was notified that the top was on back order. After two weeks of not hearing anything, I found out my top for my bathing suit was cancelled and was not notified that it was! Now I have a bathing suit bottom doesn't go with anything. Please refund me for the inconvenience of the bottom since I can't use it for anything and not being notified. I will never buy anything from Venus again. This is the second time Venus has left me down
I ordered a blouse which was 21$ a week ago. It just arrived today and it barely looks like the one in the picture! The size of it it's okay, the colour as well but the quality it's bad. The blouse has cut outs in the sleeves and it looks completely different than the ones in the picture, as if they cut it in a rush! I should'v just bought a blouse somewhere else and cut it out myself! Never ordering from them again
I brought over $300 in merchandise and not satisfied with over half of my order. The faux leather comes off after one wear, sucks! The asymmetric coat material is VERY cheaply made and ripped when i tried it on. Expensive clothes, trendy, but thats it! VERY UNSATIFIED customer. Dont buy if over a size 0 -4.
I bought the first one in my size and it was way to small. I ended up giving it to my niece. I really like the look of the suit so I ordered another in a larger size. The suit still was to small. Needless to say I will not be buying anything again from this store and will be closing my account.
Overview
VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.
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Hi Jacquelyn, thank you so much for being our valued customer and your stellar review. We look forward to serving you in the future and we have sent you a private message for a special offer.