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VENUS Swimwear

How would you rate VENUS Swimwear?
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Massachusetts
2 reviews
7 helpful votes
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Rip off
July 23, 2019

Donot buy i bought dress for 30 and did fast shipping had an event. Needed i get it paid 22.95 and plus cost so it doesnt fit ask about return was told 6.95 will come out because its a privilege to give me something i paid also 22.50 will not get back privilege again. Im out of 30.00 never again

Date of experience: July 23, 2019
VENUS S. VENUS Swimwear Rep
over a year old

Hi Dianna, we apologize for the inconvenience and we do understand your frustrations. We do want to review your account and rectify any issues. We will be sending you a private message to further assist you.

California
1 review
2 helpful votes
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Was so excited to be buying from them. Took over 10 days to arrive. Couldn't believe it.@ of the dresses were ok the other long maxi dress had so much material i returned it. The thing is if you use the UPS label it will take an additional 10 days to get back there and they deduct $7. So I sent it back myself due to weight it was priority and cost me $13. The refunded the money back pretty fast but tried to charge me for the original shipping which i had free from them. That's some kahunas. I complained and they credited back the $9.00 they deducted. Never again.

Date of experience: June 13, 2013
Florida
2 reviews
7 helpful votes
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Maxi skirts
May 11, 2016

I purchased 2 maxi skirts after i looked at reviews. I was worried that i chose the wrong size. I am a US 4-6. I ordered the Medium size and they fit perfect. Sit nicely around your bottom and floaty at the bottom. The material is what i expected as seen in the pictures. I have dresses of the same material so knew what to expect. I would say that the skirts are as the store White House Black market.The prints are prettier than i have seen in other stores so far.

Date of experience: May 11, 2016
Oregon
1 review
6 helpful votes
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This is my favorite website for clothes! They are good quality. Exchanges and returns are super easy! I've had a really good experience. I really love Venus! The best website for clothes! Highly recommended! :)

Date of experience: May 17, 2016
Virginia
1 review
11 helpful votes
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ZERO STARS!
December 9, 2014

ZERO STARS!
Again another shipping issue! I ignored these warnings and it was a mistake!
I had several items from 2 separate orders to return. I included them in ONE BAG-$6.95

Imagine my shock they dealt with each order separate.
Charged me $13 to return a $29 dress... so my refund was only $17

Second invoice showed another $11 deducted from what I was owed IN ADDITION to the $6.95 standard delivery.

Granted cute clothes but HIT OR MISS with the fabric, quality, proportions, and actual sewing.

Agree with the others Amazon, Macy, and Victoria's Secret are much more budget friendly when you factor in returns.

Date of experience: December 9, 2014
California
1 review
3 helpful votes
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I would give them a zero. I thought I'd take a chance too and order from them. My package never arrived. I got an email later saying I returned it even though I didn't. They are going to refund me for the price that I bought the clothes for but are still charging me for shipping even though they themselves never shipped the package in the first place. So shady.

Date of experience: November 27, 2018
VENUS S. VENUS Swimwear Rep
over a year old

We apologize that your recent experience with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Rhode Island
1 review
10 helpful votes
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I order about $250.00 worth of clothes every winter to make a wardrobe that I know is new, ready to wear, new style, always a jumpsuit (because I get many compliments when I wear them so Thank you Venus!) sweaters to wear with jeans 2 cute winter sweaters, 2 sexy sweaters, long sweater/cardigan.
Last year it was H&M. I am a VENUS girl as their clothes fit MY body type which is normal.

I have bought swim suits, cover ups, shirts, from VENUS and I have loved every single item. I started looking for a replacement for VS (Victoria Secret) as their message isn't what I want. I want clothes that compliment my body... which remember is normal.

VENUS is half the cost of VS. VENUS clothes are made better than VS. The only reason why VS is bigger and "known" is because they have a huge marketing budget. VS is all about THEM. Venus with their customer care service, they care and it shows.

So yes shop at VENUS!

Date of experience: November 2, 2015
New Jersey
1 review
3 helpful votes
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I was afraid of ordering from this place, but I gave it a try because of the prices. This is my first order, I bought a blouse and a dress. It came in 6 days (from Florida to Texas). I will be ordering again :)

Date of experience: January 28, 2014
Michigan
2 reviews
12 helpful votes
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I shop here all the time. I ordered my mom some sweaters and myself some dresses. My mom loved her clothing pieces and I'm going to continue to shop here. I never had an issue with my items. Everything was as pictured in the description and site picture. Sometimes the clothes are a little too big but that's my only issue. This is an authentic website if it wasn't I would have stopped ordering their a long time ago.

Date of experience: December 30, 2015
Connecticut
1 review
2 helpful votes
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I purchased a bathing suit online and loved the look and feel of it. Size was perfect. I wore it 5 times over a period of 4 months and noticed a small hole in the side of it. I contacted customer service who said they couldn't do anything since it was purchased over 90 days ago. Extremely dissatisfied with the quality and poor customer service. They should have mailed a replacement since I had paid a stiff $60 for it! Never again will I order here, better quality at Wal Mart!

Date of experience: August 14, 2019
VENUS S. VENUS Swimwear Rep
over a year old

Hi Katarina, we do understand your frustrations. We do have a 90 day return policy and items have to be in a new or unused condition. However, we can check to see if we can find an alternative for you. Can you please e-mail us at socialsupport@venus.com for further assistance?

Michigan
1 review
4 helpful votes
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Site Unresponsive
March 16, 2014

Site Unresponsive. Unable to dispute. Order marked as paid, shipping tracking not found... I never received my pkg. I contacted ups/fedex, they don't have my address in their system for a delivery... Totally frustrated with this company, they only have a foreign number for communication... Urggggggggh...

Date of experience: March 16, 2014
dressvenus d. VENUS Swimwear Rep
over a year old

Hey dear Shawn F.
This is dressvenus service. I am wishing here to help with your shopping with dressvenus. Please let me know your order number so that I could check your order and your shipping details for you.

I am so sorry to hear that you have not received you package timely.

Sincerely and regards
dressvenus.com

Missouri
1 review
6 helpful votes
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My biggest complaint is if you return something they will RIP you off big time. I ordered 5 items. I got free shipping and a 15% discount. I retuned everything but one top that was $34. - 15% = $28.90. On the returns they charged me $7.95 shipping - $6.95 for the return label then took back the discount of 15%. I thought I was paying $28.9o for the top but it ended up being $48.90. I turned them in to my credit card company to be investigated.

Date of experience: May 24, 2014
Pennsylvania
1 review
2 helpful votes
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I instantly liked the coat when I saw it on line and ordered right away. Although the coat is listed as size 20, the sleeves though are a size 24- too long, too wide and the coat is a size 16. It is snug. But the workmanship on the coat is good. The lining is completely sewn in. It is not "tacked in" at various spots on the coat and the remainder left flapping loose. I received the coat in 4 days. It was promised in 4-7 days. I never dealt with the company before. But I am pleased. Love the color which is unusual for me. I have a steady wardrobe preference of black. I would order again from the company but would pay more attention to the listed dimensions. I wish there were more plus size real business type options; tops, dresses and suits.

Date of experience: April 2, 2019
VENUS S. VENUS Swimwear Rep
over a year old

Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!

Kenya
1 review
0 helpful votes
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Why would anyone want to go to an actual shop when you can get stuff delivered this fast!
This was the first order that I'd placed with dressvenus.com so I wasn't really sure what to expect but I can only say that the service was excellent. The goods were very well packaged and delivered extremely quickly. I certainly wouldn't hesitate to buy from them again.

Date of experience: March 25, 2014
Ohio
11 reviews
62 helpful votes
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I ordered the jacket on their web. I was very disappointed when I received it. I decided to return it and found out I had paid for shipment for return too. Don't order anything from them. Their clothes are garbage.

Date of experience: October 25, 2016
Malaysia
1 review
0 helpful votes
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I can't explain how perfect this dress is! I was so nervous to open the box! I even called 10 people to come over and be at my house when I opened it! It is everything I wanted plus even more. The picture/model doesn't even do the dress justice. Gorgeous! The dresses do come inside out, which I thought was a great idea. THANK YOU SO MUCH! I LOVE IT!

Date of experience: May 1, 2014
Florida
1 review
2 helpful votes
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With Venus you have to know what fabrics to buy. Like the su I've had a few misses, but learned what to buy and what not to buy. Their jeans fit me really well and at $22.99 you cant beat the price! Fast shipping and I buy when shipping is free..

Date of experience: March 7, 2019
VENUS S. VENUS Swimwear Rep
over a year old

Thank you so much for your stellar recommendation. We look forward to serving you for more years to come.

Arkansas
4 reviews
2 helpful votes
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I ordered 3 beach dresses that should have arrived in time to pack for a cruise. Instead a package arrived with one dress and some sort of sweat pants that I never ordered. The third dress was back ordered. I called Venus. I waited on hold for 16 minutes, then was told the dress I ordered and paid for was no longer available. They are sending a free return bag, when they receive the sweat suit that I never ordered, but received they will credit my account for the dress that I paid for but never received. I am very disappointed. I was really hoping to have something cute to wear on my vacation. I doubt I will order again. It is too confusing when they fail to make sure the order is correct.

Date of experience: June 3, 2017
Virginia
1 review
0 helpful votes
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I did shop with Venus a couple of time, impress by the fashion clothing they have and thought the price is worth it. But when you get the clothes most of it is cheap fabric and the price is exaggerated. Most be China made from those online sites with Venus stickers. Very dissapointed to pay to much to get less for your money.

Date of experience: July 6, 2017
Florida
1 review
10 helpful votes
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Thieves
January 9, 2016

Purchased a dress and it was way to long and oversized, which wasn't the problem. That can happen anywhere. The problem is that when I sent it back they kept over half of the purchase price in fees and shipping. So the dress cost me $29 plus tax and shipping and I was only refunded a total of $13.34?!?!?!? That's robbery... I will never shop there again!

Date of experience: January 9, 2016

Overview

VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.

service
158
value
170
shipping
166
returns
135
quality
170
This company responds to reviews on average within 17 days
+122