VENUS Swimwear

Ordered the Rush Mesh Bodycon dress. Received it September 4 tried it on excited loved it Im a size 6 I ordered a medium fit perfectly. The event is September 24 I go to put the dress on my husband goes to zip it and the zipper breaks! Do you know when you look so forward to an outfit and you have all your jewelry picked out you know what you're gonna wear and the zipper breaks! I can't tell you… I know it's just a dress but it was a wedding I was going to and I was scrambling looking for another dress to wear to this wedding. I am very disappointed and hope Venus does the right thing and refunds my money..

The clothes looks so fabulous and unique. I'm a 0-1 on bottoms and a small on tops. I ordered a small top and small dress and they ended being way too huge on me. Smh i gave them to my mom thinking it would fit her since she's a medium-large, they didn't even fit her either. Do disappointing. Venus would of been my # 1 store for shopping clothes but after seeing the results of their clothes in person I'm ashamed I even purchased them.

I order two dresses for a ball on Oct. 22.2014, wanted 2 days shipping with Venus, I did not receive it. They didn't call me. I wait all day and night, they told me to call customer service, and UPS to see what happen to my order they said it will be their, it never came. Then I call both of them back, Ups was closed till Mon. Oct, 27,2014 I was very disappointed in the service I received, I wasn't able to go to my Ball, I spent a lot of time on the phone with customer care service. They shouldn't put 2 days shipping if its not going to be their or they should call with an explanation. UPS and one person at Venus acted like it was my fault, I was very dissatisfied with the service of them. :(

I ordered, with much trepidation, a swimsuit from Venus. I had read all the reviews, and it seemed as though I was making a big mistake... but I loved the swimsuit and as hard as I tried searching for another similar suit, I couldn't find one even close. So, I took a leap and ordered from Venus. I was pleasantly surprised: my shipment arrived sooner than I expected and the suit fit perfectly! I did my due diligence and used Venus' measurements and maybe that helped in the fit. I'm planning on ordering again and hoping to have the same good experience.

I ordered 4 clothes and 3 of them were big so I had to return them back. As per the return instruction, I put the original invoice in the package including the invoice and return label on the package and sent them back. 2 days after I received the package back with a sticker on that saying" had no invoice".
I called customer service and asked for a new invoice and label as it's not provided in the new package they sent me back (package had opened and changed) and they told me that they will not send label to Canada which means I have to pay again for the return. That is not fair and reasonable at all.

There was nothing during the time of my order to state that I would be subject to extra fees. There was also nothing to say that I would be charged in US funds. So my $79 bathing suit turned out to be $79 US +$39 Canadian duty and taxes and I was told I'd also have to pay extra for Canada post and COD charges. What I thought was 479 turned out to be $142.95! And the quality was about what I would expect from Walmart! What a scam! Stay away from this company!

First of all their sizes are messed up. All the shirts I have ordered run super small so u usually have to order ex large and I normally wear a medium. Well I ordered an ex large tank top and when I got it the thing was way to big so I sent it back. My card was charged 15.94 but i only got credited 4.04. Guess I should have read their return policy cuz they charged me 6.95 to return it with the ups label and I dont get the shipping I was charge back when I made purchase. Not buying from them again.

I ordered a size 8 dress which is my true size when I shop in stores. I received my order within seven days with a good quality of fabric but it was too small. I considered exchanging for a bigger size but I would not have received my order in time for my event. My total was $51.00 dollars including the shipping fee the cost of the dress was $44.00. I returned the dress and only received a $37.00 refund. I was planning on shopping with Venus indefinitely but I will not be shopping there ever again. I should have at least been refunded 44.00. Amazon always refund me what I paid if the item doesnt work for me.

I bought a swimsuit I really wanted and I immediately paid my duties for it to come across the border to Canada. I haven't received my order in 10 business days when they said it would come in 3-5. I have a holiday coming up and had to last minute go out and buy a different NOT AS NICE suit because I couldn't rely on them to deliver in time. Really sucks and I'm incredibly disappointed. I will not buy from them again ever, but there customer service has been responsive.

I have ordered from Venus 4 times now and each order has been for several items. I am very happy with the quality of their products and they have held up well. The size have been true to size as well. I recently had a glitch with a package delivery however Venus stepped up and treated me very well and I felt valuable to them. They shipped by UPS and UPS subbed it out to USPS. In tracing the delivery of the package it showed as delivered but I had not received the package. I submitted a lost package form with USPS and then called Venus to report this to them. They actually processed my same order of 7 items and it was delivered to me the next day and they waived the charges. Now this is good service. Luckily all my items were still in stock and I am a very satisfied Venus customer! I will continue to be a dedicated Venus shopper!