I had specifically called an associate to be sure I would receive my order before our trip because my last order swimsuit I ordered did not fit correctly, I wanted to be sure this one fit right before we left in case I needed to go and buy a different one. The associate assured me it would be there within 5 days. I placed my order on a Saturday morning. She said it may ship out that day. It shipped on Tuesday. I had specifically requested that the item be shipped UPS for faster delivery. (Usually within 2 days) The associate assured me again that the item would arrive at least by Friday. It is Saturday evening. I just tracked the package. It is due for delivery on Monday evening, the night we leave. I am very disappointed. I guess I will see when I get back if the package even arrived then. I called and the lady I spoke with sounded like she had just woke up from a nap and said, "Hopefully it arrives before you leave." I said and if it doesn't what is your return policy. She said I could just refuse the shipment, however, I won't be home. I sure hope they accept the return and refund my entire payment. It was a high priced item!
Too be continued...

I ordered a size 8 dress which is my true size when I shop in stores. I received my order within seven days with a good quality of fabric but it was too small. I considered exchanging for a bigger size but I would not have received my order in time for my event. My total was $51.00 dollars including the shipping fee the cost of the dress was $44.00. I returned the dress and only received a $37.00 refund. I was planning on shopping with Venus indefinitely but I will not be shopping there ever again. I should have at least been refunded 44.00. Amazon always refund me what I paid if the item doesnt work for me.

I just received my order yesterday and I love everything I purchased, quality was great and fits to size. While I am happy with what I received I am not happy with what I ended up paying for it so I will not be ordering again from them. My purchase for 2 dresses, a bathing suit top and a pair of sandals was $110 USD with the exchange it came to just short of $150 CDN and when I picked up the parcel yesterday I had to pay another $36 in duties and taxes bringing my purchase to almost $190. I'm sure I could have found something comparative in Canada if I had taken the time to look around. Now that I am aware of how expensive it becomes to purchase from here sadly I will be shopping elsewhere.

A few years ago, I ordered several tops and dresses, all in XS, from the Venus catalog and everything was much too large for me (5'5", 125 lbs). Not to mention half of the items were totally different colors than what was depicted in catalog photos! Rather than lose most of my refund to their HORRIFIC return policies (you can lose up to 65% of your refund WHILE ALSO having to pay for return shipping out of pocket), I kept everything begrudgingly. I just tried to list a Venus maxi dress on eBay and got my listing reported and taken down because I *GASP* used a photo of the dress from their online catalog. I've resold tons of brand name clothing items and products on eBay using stock photos for over 15 years and NEVER, EVER had a company have the gall to report me to eBay! I will absolutely never do business with this horrible, selfish, greedy company ever again! I love how they act like 'free shipping over $100!' is SUCH A HUGE FAVOR to the customer, when I know plenty of awesome clothing brands that offer free shipping on $25 and $50 orders! And forget ever finding coupons to use! Who do these people honestly think they are? They don't deserve your business or your money! STAY AWAY!

I have been shopping on the Venus website for years. Mostly swimwear, but recently purchased some clothes as well. The clothes and swimwear arrived in a pretty timely fashion. The quality of the clothing is horrible. I ordered smalls, which are too big, not sure if Venus has jumped on the band wagon of vanity sizing or what. I basically returned half of the order with their "prepaid label" provided with the shipment. I tracked the package and called Venus to be told it can take up to 21 days to issue a refund. Not to mention they take off $6.95 off of your return credit. Guess what Venus.com, you have made returns a lot of work for me! So now because their merchandise is poor quality and does not fit correctly I am being charged. Definitely would not recommend this hassle to anyone. I am going to make sure I spread my experience on FB and Instagram as well.

I ordered a dress that was 54.00 paid almost 60.00 sent back for a different size they gave a credit of 38.00 plus I had to pay 1.95 before they would send out the same dress so it arrives and still would not fit so I asked for a refund my refund would have been 27.94 the dress was not worth the money spent the fabric was of something you see in a dollar store. So I learned from them never ever order anything the reason was they charged 6.95 for the return label twice plus shipping the dress out what a bunch of crooks. Don't shop with this company I'm reporting to the better business bureau..

I can't say I hate Venus, I've ordered from them quite a few times already. But I don't think I will order from them again. Some clothing comes in looking very different then the pictures, a lot of what I've gotten was cheaply made, for the price I paid. Skirts that looked mermaid style came in boxy shaped or A line. Clothing with corset detail that looks like silky ribbon comes in and is cheap string, or a cotton type ribbon you'd find a pajama set from Ardene's tied with. Sizing is off, I've ordered a few size 2 jeans and they came in too tight. Size small leggings and they came in too big. Ive gotten clothing I absolutely love though, like a Aztec fall jacket, And a white dress. I think it's worth checking out and looking around the site. If looking to buy check out the sale or clearance, before going for full priced items. I have never bought shoes so I cannot comment on that. Shipping is very expensive, you have to pay when your shipment hits the boarder (duty and taxes) Which will be a seperate charge from your original purchase.

I have REPEATEDLY tried to 'unsubscribe' to their email list, even though I never subscribed in the first place! I wrote to them via their 'contact' link numerous times. Each time I got a lame excuse that their system wasn't working properly. I have been assured that my preferences were updated, not sure why they even had any of my 'preferences'. And yet, I still get bombarded with their emails, over and over and over. Absolutely frustrating and absolutely bordering harassing. Flag it you suggest? I DID. Each and every email and yet somehow, they still get through. I will never deal with a company that is seemingly so loose and free and has total disregard for a person's privacy, especially when requested many, many times to be removed from their list! I'm RUNNING far away and I will NEVER order from them!

I have been a long time customer of Venus. I cannot say that I do not like their clothes, but I can say that their practice of "choosing" who reviews their purchases is discriminatory.

I called several months ago after making a huge purchase and receiving the items. I wanted to review one of the items and was told that they send out e-mails requests for reviews a month or so after purchase. After several months I called again to say that I never got the e-mail and I was waiting to review my purchases. I was then told that they CHOOSE who reviews their items. The customers cannot review their items at will.

I understand wanting to allow only verified customers the right to review products, but to only allow those shoppers who they deem worthy shows serious bias on their part.

Do I not spend enough money there Venus? You know that stacking the odds of good reviews in your favor makes you look like deceitful liars right?

I do like their clothes (most of them) and many would get a good review, some would not, but all reviews by me would be honest; unlike Venus who practices separating their customers and allowing only a select few the full benefits of being a Venus shopper.

Doesn't surprise me that their business is going down... ordered a sweater back in DEC 2017 and it was back-ordered until the end of January. It finally shipped and I was finally charged for it for the first time on Jan 23,2018. HOWEVER, they shipped it to the wrong address and it ended up being returned to them. I contacted customer service and they issued me a replacement on 2/7/18 but they CHARGED ME A SECOND TIME and have sent me THREE different tracking numbers for this package, none of them work. I call into customer service AGAIN and they say they've issued the refund but won't provide any proof and that they've cancelled my order now. I've now been charged TWICE for something I've never received.
DON'T ORDER ANYTHING FROM THIS SITE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF! I now have my bank involved trying to get my $70+ back.