VENUS Swimwear

I'm shocked at all the bad reviews as well! Trust me there are ALOT of satisfied Venus customers. We all know though that when we are satisfied... we don't post about it BUT when we are not... we wish to tell the world! I ordered FOR THE FIRST time 2 weeks ago. 2 bathing suits, a cover up and a dress. Well it all arrived about 5 days later and was EXACTLY what I was hoping for! One bathing suit bottom is snug and with the style... it would look "better" a tad larger, so I called customer service (who was VERY nice and helpful) and they instructed me to use the enclosed shipping label and off we go! One person said their bath suits are not lined... not true... my was lined and shaped and flattering! Anyway, if you are leary... just buy a few items to see. They give 90 days to return for a refund or credit... YOU CHOOSE! I am satisfied and WILL buy from Venus again and OFTEN!

I have tried twice now to order. The first time I made the mistake of pushing 1 if I'm over 50. DO NOT do that. It comes on with a sales spiel for health insurance. Second time there is some other sales spiel. I am at work and not in the mood to sit on hold pushing 1 for this and 2 for that. Let me order my stuff and be done, so frustrating. Have emailed them and "live chatted" asking for them to call me. NO RESPONSE. I have ordered a LOT of stuff from them in the past but now it is saying my email is "not registerable" and I have no way to find my old customer number.

Ordered a few item and got free shipping. A few items didn't fit but I was leaving for a trip. I couldn't wait for exchange so I just reordered items in right size. When I returned from trip I called their customer service to ask if it is possible to receive store credit on item purchased with a visa gift card. The money on the gift card was used and thrown away. The customer service rep said no problem! Just put a note in with the return stating that you no longer have the card and we will issue store credit. I received an email that not only was the money refunded back to the credit card but was also charged shipping (after also paying return shipping) emailed the company and they pretty mush said 'sorry, nothing we can do'. I was excited to find this company as I liked the clothing but I will no longer order from them!

BEWRE! Wish I'd found this site before I ordered my daughter's wedding dress. She needed a maternity dress, and a very pretty one came up in our search under "maternity wedding dress". While it shipped on time, when it arrived the lining was far too small to work with her growing belly (twins). It wasn't a maternity dress at all. The worst part is that although their site allows to you "start a dispute", it doesn't go anywhere. Read the positive comments in reviews carefully. Do not sound like native english speakers - my guess is they are written by employees.

CDN Buyers Beware!
1st timer buyer spent. Over $188. Post Office notified I owed over $82 COD on parcel for shipping.Um... ship was free. When I got it home. There was a tiny adhes label mentioning Landmark Global - COD and that's all. Talked to Venus rep who informed me that LG charge was for customs, taxes etc. Scam!
Gov't customs, taxes have special for Govt form that breaks down all charges. These charges are close to being 50% of the original order! CDN customs would not be that high!
Waiting to hear back from Venus or Landmark!
Also found sizing to be different in every item I bought. One pair 14 jeans didn't fit, another style size 14 mean was too big! Tops the same.
Return policy is a mess for Cdns too. Be careful!
NOT RESOLVED!

Al

I wanted to leave me review on Venus.com but can't seem to find where to do that so I will leave one here. I don't know why I have bought from them several times. Each time I am disappointed. What you see in the catalog is not what you get. I bought a pair of their Mineral Washed Lounge Pants. They were so long the only way to wear them was with a pair of high heels yet they are sweatpants. Also, after wearing them only one the material is pilling. I could go on about other things I have bought but I will stop there. Bottom line, I am over Venus. I won't be purchasing from there anymore.

I never write reviews typically but I placed a $130 order with venus. Their photos are gorgeous, shirts are 30-40 dollars a peice and appeared to be nice quality. However upon recieving the clothes they were paper thin. One shirt had an arm 2 inches longer than the other, another shirt had thread hanging off in many places and the cleavage was so low it went down past the bottom of my bra and was completely see through. These look look like the type of clothes you would buy for a few dollars on chinese websites. Forever 21 and walmart sell better quality clothes. Be careful before you buy... the quality is junk.

I have ordered a few things from Venus over the last two years. Mostly cheap vacation/cruise wear. I've been happy with what I got. I knew it wouldn't be 100% top of the line quality and as such didn't have my expectations shattered. The clothing is aesthetically pleasing. Lol. I will say, the boots, well, they look great but MY GOD, these boots were not meant for walking! Every boot I've ordered from them basically have a sole that turn most solid surfaces "icerink-slick"! Be careful wearing these shoes. I ended up sanding the soles and spraying the soles down with a rubber paint to add grip (now I'm happy and safe... After elbow grease!)

I have made several purchases over the last 6 months and the first order I had quite a few items that I really wasn't crazy about once I saw them in person. Like for an example the red off the shoulder dress. Cute design wrong material. To be honest it wasn't worth returning either. It will be donated. I made another attempt recently, place an order on a jumpsuit I have been eyeing. What a waste! I would agree with Sue. She hit it right on. The quality of the material is horrible. If your looking for a one time outfit and don't plan on wearing it again. Then by all means slurge. You get what you pay for. Word of advice make sure it's on sale that way you won't be too disappointed. To each is own...

I ordered a bathing suit in a size 12, every store I've shopped in, the 12 fit me and at times I needed a 10, the Venus bathing suit was too tight so I had to pay $7.95 to have it shipped and $6.95 to return, it's a total rip-off. One other thing, it's impossible to stop their e-mails from coming, I've unsubscribed 3 times to no avail, then called and they supposedly connected me to their IT team who said the twice a day e-mails would definitely stop, they are still coming to me. Stay away from this place, they don't even deserve one star.

Cheap copies. I have purchased 3 dresses and they all look so cheap I wouldn't wear them anyplace other than the beach or indoors as a cover-up.

I washed one and ended up throwing it away.

Don't waste your money like I did. The photos on their site are clearly not representative of what they're selling.

Clothing is of good quality and shipped in under a week, but I was really turned off by the fact that they only offer free shipping if you spend a bogus amount of money. They wanted me to pay $30 shipping for about 4 shirts and 2 dresses, bringing my total to about $180 plus tax. Every item I added to my cart increased the shipping charge by about $5 and I didnt want to spend $200 to get free shipping so I put everything back except for a single shirt. As an Ebayer it only costs me around $10 to ship something that weighs a couple pounds so I refused to pay that much for light weight clothing. Would have been a total rip off but Im satisfied with the top I received.

I return 3 orders in the same package and venus refund me just one. The customer service told me wait 14 days but when you treat the package, you treat the whole package. Doesn't make sense and venus turn in circle and doesn't want to refund me. I send 5 emails and nobody want to do his job. I asked to my bank the refund, I think its more easy. Don't buy something because the customer service is horrible and the clothes are very expensive because its bad quality. Venus is just big thief.