VENUS Swimwear

I placed 2 orders from Venus in preparation for a cruise I was going on within a 2 month period. I never received my order which was in the vicinity of $600. When I contacted the company I received the worst customer service ever. The agent could not tell me what happened to my order and she did not listen to the information I was giving her. I told her I would definitely not be dealing with Venus in the future and she said thanks for visiting us and we look forward to your business in the future. Where does this company get its customer service reps. Surely such a company will not stay in business.

I ordered a dress in December and have yet to receive it. I contacted customer service, and they told me it was out of stock and to pick another dress. They didn't give me the option to get a refund first. So I picked one, and they said I had to pay another $5 to get that one, so I did via paypal. They now told me that THAT dress is out of stock too. I finally just asked them to refund all of my money, and they said that they would only refund the original amount. (which infuriated me.) AND they still have yet to refund me that! I can't find a place on their website to complain. It has been an awful experience.

I just received my order today.The sizes are hit and miss. I'm 5' 10" tall and weighs 150lbs. I wear a size Medium in blouses. Just to cover myself, I bought large. Some of the larger fit and some are to big. But I can take them in. Now my experience went decently because A) I ordered over the phone (their systems are more up to date than the internet with reference to availability) B) I bought my purchases with a Pre-paid gift card for security reasons. Regarding the quality of the merchandise - out of ten, ten being the highest, I give them a 7. I will buy from them again. If anyone has any questions regarding my experience please feel free to comment.

Jean zippers suck. I love everything else about Venus, but their jean zippers. Very cheap. I have one pair of jeans that I absolutley love, but the zipper is stuck in the down position & I cannot get it to budge. For having such well made clothes I wish they would install better zippers.

I have been ordering venus clothing for over two years now. They shipping and customer service is really good. There clothes are fashionable, however I always seem a little disappointed in their clothes because they wrinkle really easily and are a bit see trough type material. Some of their clothes are amazing but Ive never been impressed with their tank tops or their dresses. It upsets me little because they aren't the cheapest but the dresses and tank tops, even some shirts are just cheaper material.

I read this review after I paid $470 dollars. I felt so nervous, when the box got here I opened tried everything on and I am in love with the cloths, the fit, everything was perfect. I kept in mind as I ordered that the models have big boobs and I am rocking c cup but not so D. The cloths are a great fit and I am very pleased and will continue to shop with Venus. I am glad I ordered the cloths and use gut instinct before you read all negative reviews Love them...

First ill start by saying that these clothes are adorable... Online in pictures. In person these are completely different looking and fitting. Advice, order a size or two smaller then you normally order. Okay, my next complaint. I ordered 4 items online totaling about $123, then I used a $15 coupon off my order. I had to return one of the sweater dresses ($39.99) because it was huge on me. I understood that there was a return fee of $6.95. I knew that it was going too come out of my total return. What I did not know was that they were also going to apply my coupon back to my return total. So what I got back for that dress was only $17.00. So instead of evenly dispersing my coupon to each item I bought, they used the entire coupon + return fee out of my one returned item. Such bad business!

I really want to buy swimsuits from you because I think some are really cute, however, your bottoms look like diapers due to the amount of coverage on the back. You should have evolved by now into the current century. It's not the 1900s anymore.

I was Leary at first and I admit I've bought a couple of real doozies but once you find your size, and the key is knowing your fabric... this is a great kept fashion secret! You find unusual fashionable clothing! I buy every month and the prices are great! I don't want to wear what everyone else is wearing, they're ahead of the times on some fashion. Bottom line... get to know your fabric and size and service as far as delivery... 5-10 days but you can pay and get sooner! I love this virtual store!

I am shocked to see any negative reviews for this company I have been ordering from them over 5 years and have spent thousands. I love the clothing, I love the swimsuits and I couldn't be happier with the construction or materials. I will always buy from them! As for the customer service I have only gotten the wrong size once. I sent it back with the return label they send with every order ( didn't cost a dime) and they immediately sent my proper size! Love this company and I get compliments wherever I go on my clothing!

If you return you will notice a double charge for the return fee. So in reality you are paying triple. You pay shipping when they mail it. Then they deduct shipping for the return (that's understandable) but they also deduct the original shipping which you already paid. Please look at your return amount carefully. This is robbery! If you call and question it they tell you they will refund 1 shipping charge (which they had no right deducting in the first place!) Imagine how much additional money they are taking in if you don't question it? They should be reported and fined for this deceptive and unlawful practice.