I return 3 orders in the same package and venus refund me just one. The customer service told me wait 14 days but when you treat the package, you treat the whole package. Doesn't make sense and venus turn in circle and doesn't want to refund me. I send 5 emails and nobody want to do his job. I asked to my bank the refund, I think its more easy. Don't buy something because the customer service is horrible and the clothes are very expensive because its bad quality. Venus is just big thief.