VENUS Swimwear

If I could give this company zero stars I would! I ordered many swim suites to try on, which was over the $75 for free shipping. But they still charged me for shipping and sent 2 items I did not order and there were 2 items that I did order that were not in the box. Nothing fit as it should and I had to send everything back. They informed me that I was going to be charged for the 2 items that I did not receive because they were not in the returned box! I called them and received horrible customer service. They will not refund me for those missing items still! I will never give my bossiness to Venus ever again, nor recommend them to anyone!

A truly unpleasant experience! If you want to avoid yourself a serious headache avoid it all cost. Sizes are comical - I purchased a couple of items of the same size and one could fit me twice while the other one I couldn't fit in. Trying to return was another tragicomedy. They messed up my refund 3 times! I couldn't for the life of me explain to the agent how 112 -58 = 54. The agent's solution was to put me on hold indefinitely, classy! After the sixth call I got it all sorted out but one thing is for sure - never again.

I ordered a dress from Venus. I am about 5'2,115 pounds. So I ordered a size 2, I looked at the size chart and it seemingly should fit perfect, I always order clothes and dresses online and usually have no trouble with sizing. I ordered 2 day shipping and received it when I was supposed to. The dress was about $64, it looked very elegant in the picture. In person it looked very cheap quality, and it had a side zipper and the bottom was HUGE on me but at my ribcage where I am the smallest was too tight. You literally had to have the smallest waist but a huge butt and thighs to fit in it. Not pleased. I've ordered dresses for $15 from other sites that have great fit and look expensive. And they don't offer free returns either!

I wanted to purchase the Cold shoulder ribbed top size L color mint. It showed that it would be available for purchase as of the 17th of April. But it already sold out way before. This was 2 1/2 weeks ago. I called customer service and they said it was no longer in stock. And that they don't know when It will be back in stock. They said to keep checking online to see when it was available. Still says it's no longer available. Very disappointing.

After sending back 3 items I received a email that a credit had been processed. I called the company to get the credit returned to my credit card. After spending over 30-40 minutes with customer service and with a promise that the money would be returned to my card and sending multiple emails I did not get my return processed. After many attempts when I tried to get credit in the wallet to use up the $95.64 it states it is expired. After I paid in full they continue to process fees. Then charge late fees when you don't even know you owe. I will never shop Venus again. Poor customer service, poor emails, poor returns, poor phone service of not telling the truth and putting you on hold. To bad as I liked the clothing but not the service. I will continue to spread the word of the poor overall business that Venus offers.

If I could give Venus 0 Stars I would! The clothes are just cheaply made, the material is very thin and the colors are definitely not the same as the pictures. Save your money and please buy somewhere else. I usually get all of my clothes from NY&C and Express but I wanted to give these people a try because the clothes looked so pretty and they kept sending me catalogues in the mail therefore I was like ok let me give them a try. NEVER AGAIN! I just returned my entire order and waiting for a refund.

So I've been ordering from Venus for a while. I think in the past two years I've only returned two items. The most recent item I purchased a few weeks ago I had to return because the dress with practically see-through. I went on the site to leave a review but no where on the site can you leave one. I went on the live chat and the employee told me that only selected people are chosen to leave a review, and are emailed when they are chosen. To me, that is shady and a way to cover up poor quality. Otherwise, I've never had a problem with returns, shipping, etc. This just seemed very odd to me.

I couldn't find anywhere on the site to leave a review. My first time ordering and the clothes look cute online and seem to have good reviews online. Two of the three dresses i ordered were super cheap fabric. One dress i could see through it, it was so thin. Definitely was not worth $39. Target has better quality for that price. I kept one dress ( i had to regardless since it was a final sale) but luckily it was the best of the bunch. Probably wouldn't order again. Based on reviews, now I'm afraid of my return. Hopefully it goes through smoothly.

I received my products yesterday and wanted to return them for a full refund. Of cause the terrible customer service wouldn't allow it. Not only do I have to pay shipping and handling but to use the return slip YES a piece of paper they will charge me for it. WTF seriously. Very last time I buy from them. Expensive cloths that are cheap and fall apart easy. Wish I could show you all a picture of what I got when I took it right out of the bag.