Jocelyn B.’s Reviews of VENUS Swimwear & more

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Swimwear

6/20/19

So I've been ordering from Venus for a while. I think in the past two years I've only returned two items. The most recent item I purchased a few weeks ago I had to return because the dress with practically see-through. I went on the site to leave a review but no where on the site can you leave one. I went on the live chat and the employee told me that only selected people are chosen to leave a review, and are emailed when they are chosen. To me, that is shady and a way to cover up poor quality. Otherwise, I've never had a problem with returns, shipping, etc. This just seemed very odd to me.

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VENUS S. – VENUS Swimwear Rep Over a year old

Hi Jocelyn, we do understand your frustrations. Although we don’t have a link on the website to provide reviews directly, we are starting a process to send an email to all customers approximately 3 weeks after their purchase to solicit a rating of the items purchased. We appreciate our customer feedback whether the feedback is good or bad. We apologize for any mis-information. Please kindly note, these reviews are handled by a third party which verifies the buyer purchased the item which is why the reviews can not be submitted directly to our website. If you have any further questions, please e-mail us at socialsupport@venus.com and we will be happy to assist you.