VENUS Swimwear

I was so excited to get my order for my vacation coming up. Much like other reviews Ive read after I got my order (unfortunately it was after!) the clothes were cheaply made copies of the clothes the models were wearing. Im sending all of it back and will never order from them again! Too bad because the clothes in the pictures are so cute... I feel like Ive been "had" and now will lose money sending it all back!

I'm kind of iffy on the site. I've ordered around 4 or 5 items and ended up returning all but 2 of them and I was still only partially pleased with the ones I chose to keep. I ordered what I thought was the correct size and everything was way too big and nothing looked like they did in the pictures. I know now that they just Taylor the clothes to the women in the photos just so they look decent. And as for the returns, they charged me double what they said return shipping costs. I'm contemplating repurchasing a dress in the correct size in hopes they look nice...

And just a thought, most clothing sites have reviews, and this one doesn't... There is a reason for this I'm sure. Too many displeased customers would give poor ratings and ruin their business.

I like to buy my wife cloths. I almost exclusively use venus. Cloths generally fit as described. Some things she did not like on her and we returned without issue. I generally buy about $1200 to $1500 of products each year.

Don't let the "positive" reviews fool you. They are fake. Not the company, but the reviews. However, the company is basically a SCAM. They send you inferior quality products that cost a fraction of what you paid. If you return, they find ways to charge you shipping plus stocking fees, to credit less than half of what you paid... in 1 or 2 months.

It needs to go out of business. They might technically be a company, but they're not legit. Scammers are what they are.

I bought a dress didn't like it and since I live in Jacksonville I decided to drop it off rather than pay the $6.95 fee. 1st call I was told it takes up to 5 business days for refund now today I'm being told it takes 7 business days for refund. I told the rep, I will wait until Tuesday but if I don't see it I will be going back to their office. I know of no other company these days that takes this long to refund your money.
I have not ordered from them in years an this will be the last order... EVER!
It's a disservice to the customer!

I have been ordering from Venus.com and from the catalog for over a year now and have really liked everything I have gotten so far (with one exception), I did buy a pair of boots, and the zipper did not work, but they quickly credited my account for the boots and I found something else to replace them with! All in all, I really like them! I get a ton of compliments when I wear something I have purchased from them! Reviews do help in making informed decisions, however, you really do need to be your own judge. If I had believed everything I had read about this company, I would have never gotten the chance to see for myself.

I originally bought the EMBELLISHED ROPE SANDALS on 4/22/19 in a size 9. Well I sent them back to Venus to get my true size which was a 8.5. Didn't realize you basically pay for the shipping label your self. So to get my exchange I had to pay the difference. Afterwards, got the 2nd pair of shoes back to me in a 8.5 for them to be extremely big. Had my mom and sister try the 8.5 on and it fits their feet when they wear a size 10. Called Venus for them to basically say I am lying. This shoe was huge on my feet.

Awful company. Their sizing is all off. Then when you try to return, they hold a portion of your credit back. Then when you call, multiple times, they tell you they held back the tax. No haha. Not the tax. The people answering the phone don't know anything about the company. So they kept part of my money. I spent so much time trying to call and sort it. I will never shop with this company again. Beware. This company should not be in business.

I bought 8 items from this site. I got a belly chain, pajama set, 2 bikini coverups, and 2 bikinis. I did actually really enjoy one of the bikinis, the pajama set, and one of the cover ups... but there is just way too many bad things to say about this site to really be happy about my purchase. First of all my belly chain broke just from casually moving it around to look at it. The other bikini looked nothing like pictured, it was awful. And they gave me a completely wrong item! I ordered a pink wrap dress and they gave me a blue paisley patterned slip dress! After paying over $100 just in taxes and duties to Canada, there is no way im going to even try to exchange or refund a single thing. So upset after spending so much on the items and to get it here. I will never buy from this site again.

I ordered blue dress, need it for today. Received yesterday... and. O. my. Instead of dress there was wrong item shipped - cheap and ugly top, of course I ran to the UPS and returned package immediately. But. No dress for today and I still don't understand why Venus don't fix they own mistakes and why in this particular case I have to pay for return shipping and I paid for other shipping too. Other companies at least return money for shipping if they make mistakes... And customer service is terrible also... they don't care!

Customer service is horrible!
I got a birthday gift from a friend, size did not fit well. I send the items back for an exchange ( with return and exchange note) and talk to representative twice ( I waist ed a lot of time on the phone)before I made the return. A moth later still I did not get my items... when I call they said they just refund money to credit card that made the purchase... with out calling me or anything! Reason... they say maybe they did not have the item available! Horrible experience. Friend that send me gift knew brand throuhg me. I will never recommend or buy from this brand again!