VENUS Swimwear

I've ordered from this website before and have received cheap quality products. Unless the items are of good quality their pretty expensive. I ordered a shirt that cost me $26 and when I washed it on delicate with two other shirts (two soft cotton shirts) it came out completely shredded. I was very upset once again from this Website and don't ever plan on ordering again.

I have ordered from Venus in the past and all their clothing was of a very high quality, very elegant and yet affordable. My recent order however, put me in a state of shock. The clothing was cheaply made, sizes were off, and some pieces completely did not resemble the pictures from the catalog. Out of 15 pieces, I decided to keep only 5. The sudden change in Venus quality reminded me of Victoria's Secret drop in quality as well. I will never order from either again.

I bought 4 dresses, 2 different styles and 2 were the same style, different sizes. Only one dress looked good so I needed to return the 3. I was surprised to find out it cost $6.95 per dress to return even though they were being returned together. It cost me $21.00 to return dresses that cost $22.99 each. I would have never bought anything knowing this. My bad for not reading all the text on returns which is thoroughly buried on their web site.

This company has been super easy to purchase from. Items come within a week and I have ordered lots of items over the past year. When I have needed to return the product it was a breeze. I have exchanged items as well without problems. You can reach them by phone easily and customer service has been great too! I was skeptical about ordering from online stores like this but glad I did. Hope you have as good experience as I have had with Venus

One star is way, way too high. Venus is a "Bait & Switch" co. NEVER, NEVER shop hear. I made a large order, was promised a $50 discount. Did I ever get the card? How many follow-up phone calls must one make to get that card? I FINALLY was promised once again, weeks after the very 1st promise, that they would send me a $25 gift card. Excuse me? Why didn't you send me it the last time you promised? Or with the original order as you promised? As if I ever want to deal with your co ever again when all they do is LIE? Why would I be happy after spending hours and hours of my time complaining, and not getting the promised item, with a gift card 1/2 of what was originally promised in writing when I made my order? They've got the absolute worst "customer service" jerks in the history of online sales too.

If you would like to order a bathing suit in May and receive it in December due to ongoing back orders, this is your company! I have chatted on-line to be told that the arrival dates are subject to change. Subject to change 5 times!?! I called and the supervisor refused to offer any kind of refund or assistance. When asked to speak to a manager, I as told there was not a manager on the floor. Um, worked in call centers, been there, done that and there is ALWAYS a manager available. RIDICULOUS! If they continue to run the company with poor customer service and out of date web pages the company VENUS will no longer be in business. Heads up; If it says "back ordered" it means unavailable... you will not get your item on or even near the back ordered until date.

Beware of this store! I spent more than 200 USD for clothes, which I wanted to send back cause of really low quality and cheap material as well as wrong sizing. I asked them to give me address for return several times (you can't find it on their website) and got a reply: "You know how expensive postage will be, may be you can give the items to your friend etc". After trying many times to contact the store via email, I tried live chat. The answer was: "We are busy, have a nice day!" So, NEVER AGAIN! Thanks got they didn't steal my money from a credit card.

I ordered 5 items from their site I was surprised that they did not send me the other dress I ordered, I called and talked to a girl would sounded uninterested and had no clue what she was talking about. She finally said they were going to send me the Dress. Which I was fine with. Then later I received an email saying I have to pay duty and taxes again for the same dress. I did call again only to be told there is nothing they can do about it its a new order according to them. I have to make a claim to get my taxes back. Well if you are think about buying from them brace your self for a big disappointment and terrible customer service. They just lost a customer!

I had already placed an large order for their maxi skirts and then happen to stumble on some of the very negative reviews. I got my first order and the skirts were just like what was online or in the catalog then run a little big so next time I may size down 1 size. I just ordered a couple tops we will see how the quality is. I actually ordered twice and called their live chat and my experience was dead on they looked up the duplicate order thank goodness it didn't ship and they cancelled it immediately. So I would rate them on the high end so far. I have ordered from places on facebook that are cheap and crap. L these prices are in the middle of the range they are not cheap nor expensive but right in the middle

Beware of improper refund amounts after you return an item. If you have a discount of 10 percent on your entire order and then return one item, they will take the 10 percent from your total order and deduct from your one item returned. Sound confusing? It is! And ridiculously improper. In this day and age of making things easy for the customer, VENUS DOES NOT! After over an hour on the phone with them still not satisfied. I will never order from them again. Also $6.95 to return something. Shop most other places and the returns are free.

If you are not happy with your purchase they will make it right. The clothes are not name brand but look like they are. I cant afford to buy super expensive clothes so Venus is my go to for my wardrobe.

Their clothes are nothing like the pictures on the website... they're different material and a very different fit, and I have pretty much the same body type as the models on the website. So I returned what I bought which had costed $22 and they only refunded me back $8. Like what type of scam...? How are you going to send clothes that are completely different from what you advertised and then keep over half of the money when I send it back? Absolute idiocy.

I was a 1st time customer placing an order with Venus and was so excited. I at this point will never order from there online site again due to the fact my credit card was hacked within 24 hours of my order being placed. Thank god for a great card company I am not responsible for the fraudulent activity but I also have to get a new card and had to close my old account and it also requires me to make several phone calls to change auto bill sites that I have. This sucks. So sorry Venus but because of your lack of customer security I will never order from you again.

I've ordered several items from Venus.com; usually during the summer while preparing for vacation. This time I ordered a maxi dress and a 4th of July outfit for my daughter. When it arrived I pulled the items out one by one and was very disgusted by what I held in my hand. Attached to the packaging of the dress was what appeared to be a used tampon. Upon further examination I chalked it up to be a used bandage perhaps from someone who may have cut and wrapped their finger. Either way it was very nasty, unsanitary, and disturbing. When I called to complain the representative simply offered a $25 gift card which definitely did not compensate for me having to touch the blood of one of their careless employees. Hopefully the matter will be discussed and resolved.