They have great clothes but if you have an issue horrible customer service My friends bought me a gift card for $200 for my birthday and I cannot tell you what a hassle it is been to try to deal with using it. Buyer beware did not buy a gift card from Venus! Good luck!
The clothing isn't half bad, but in the event of returning something, they do not pay for the return shipping. I tried exchanging something, they didn't have my item in stock so gave me a partial refund... I won't shop with them again. I'll shop elsewhere!
I was panicking. My vacation date was approaching (2 days) and the exchange of a bathing suit top was accidently processed regular delivery instead of overnight. Emily and her supervisor Sandra came to my rescue and re-shipped the order overnight. Got the item the very next morning in New York. They went beyond and over to make sure I got my suit by making sure it was on their truck. They also enclosed a return bag & postage (free of charge) to return to first order when it arrives. As far as I'm concerned if you get a great representative, she will fix a situation like a professional. Very Happy. Thank you Emily and Sandra!
Twice I have ordered clothes from Venus. Waited 2 weeks for it to arrive only to receive and email saying out of stock. Second time received confirmation that item posted and on its way. 2 weeks later receive email unavailable. Why advertise items that are not in stock. Will not use again
Hi Karlene, we do apologize for any inconvenience. Please email us at socialsupport@venus.com and we will be happy to further asst you.
Items are better quality than other online clothing. Prices are a bit high in my opinion. However, shipping is quick. I received my items within 3 business days. Return policy is great too. Just keep in mind that sizes run a bit small, so go up a size. Especially in bathing suits.
It's one place I'm not scared to shop online. The sizes are perfectly matched to the clothing chart, and the quality is very nice! I just ordered a pair of heels and they're equally as good quality as the clothing. The prices can get kind of expensive, but I buy most of their items on sale/with email discounts. Highly recommend!
Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!
I buy almost all of my clothes from Venus. They have a great selection of styles and great quality for the price. Recently I ordered a dress that went on sale the following week, and Venus credited me the difference. I've only ever had good experiences with this site.
Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!
I have been ordering from Venus for years and I am satisfied each time. The clothing material is high quality and the shipping time is superb. I shared this site with my Mom last week and she ordered some items and she's also satisfied. She's picky so this says a lot!
I Love the clothes and shoes from Venus. Everything I have ordered has outstanding quality and is true to size on sizing chart. The material is comfortable, I have not received anything that is uncomfortable to wear. Also the customer service is great with any issues or questions you may have..
Hi Chelsea! Thank you for your review and feedback. We are thrilled to see that we have another satisfied customer. Please continue to fill your closet with VENUS!
I'm not one for ordering clothes on-line, as I am a petite 57 year old (size XS to S), and find it hard to find clothes that fit. I ordered a swimsuit and a top and was pleasantly surprised that both items fit perfectly. You may pay a little extra, but in the end it is worth it. I am leaving for a cruise on Saturday 2/20 and the items are packed in my suitcase. I will definitely order from Venus again.
I ordered a glamorous korean loose wool cloak slim large size long overcoat(US$44.99). The communication about the order was great - keeping me up to date, the delivery service was great & the costumes were great quality - far far nicer than I thought they would be - the cloak is fab - not scratchy & super sparkly - a big hit. Fantastic and lovely, a well made cloak. I am thrilled!
I just received a Henley tank top, bust area was too small, top was $17.00 it would cost $6.95 to exchange it, totally ridiculous! When I called they advised me to go to the post office and maybe that would be cheaper, so that makes no sense to do catalog shopping! So if I exchange or return its not worth it! Time to find another catalog to order from!
We do apologize for any inconvenience. The cost for the label is $6.95, but the shipping on the exchange to you is waived. We will be happy to look into your account for a better resolve. Please contact us at socialsupport@venus.com.
I have ordered from here MANY times and for the most part think the quality is good. I do order items in a smaller size than I normally would as I think they run a little big.
I haven't had any trouble with shipping times, but I have also never been in a rush to get my items. It does cost money to return items which I don't like.
Thank you so much for the 5 Star review. Do know that should you be unsatisfied with any Style, please call and speak with an Account Specialist who will be more than happy to assist with sizing or a return.
An official dress will speak for itself if and for the person wearing it. Getting a dress that sends out a bold and elegant message is not easy and would require hours and hours of browsing through exotic galleries to get what you want. Dressvenus has all this on your computer screen and you can browse for a dress and order it without moving out of your house. I ordered mine and it got delivered. I am sure that this site is legitimate.
I wanted the red skirt that was shown in the photo. They only had black and hot pink available. I tried one of each. The pink is ok but really wanted the red skirt. Arrived totally wrinkly; took 40 minutes to iron them both. They are ok, but the material is cheap, which is probably why only $14 per skirt. Not worth returning due to shipping cost. Won't buy here again.
I never order clothes online because I am a curvy girl. I ordered 3 dresses from Venus and really like all of them. Before I chose the three dresses I read the reviews of people who had purchased the dresses. I also looked at the type of material and the size guide. After reading reviews on this site I was hesitant about my purchase but now that it arrived I am very happy.
Thank you for the awesome review and giving us a try! We truly appreciate and value your feedback!
It's been a month, and I did not get my refund on my return. When I contacted customer service through the online chat system, the agent simply just copied and pasted a generic answer, and said "We have not received your return, sorry for the inconvenience. Is there anything else I can help you." I know she copied and pasted because she pasted it twice.
Well, she did not even try to help. I know I typed in my name and email before the chat started, with which she probably could have looked up my order, but she did not ask about anything, and simply pasted her answer. Her answer made me feel like she just wanted me to go away. I guess I am just going to pretend it's lost money. Do ever shop here.
Reached out to Customer via private email to resolve this issue.- KJQ
I just received a magazine in the mail and thought the items were pretty cute. Too bad this company has so many bad reviews. Unfortunately they outweigh the good ones by a lot. I won't be ordering. Thanks for the heads up.
It was my first time shopping on Venus as a friend referred it to me. I was scared because I don't usually like what I try on. It usually only looks good in the picture. Anyways, I ordered a dress a tunic and a jumper. I ordered xl and unbelievably everything fit perfect. To top it off I loved everything. The quality was great. Prices fair. Everything came within 4 days and I didn't use express shipping. I haven't bought anything for myself in so long that after I tried the stuff on and fell in love and found my size, I went back on and ordered more. I would definitely recommend site
I have ordered from Venus for years because jax does not have any nice clothes. Most of the clothes I have received are very cheap. They look like garbage to be honest. I have had a few outfits that are decent.
They are a really tricky company. Most is made in China. Their sizing is way off sometimes huge and sometimes so tiny I have to give to my daughter.
Their customer service is very rude.
I live here in Jax as they are based here I have to pay 14 dollars for 2 day. But they are so crafty they don't process until the day after... every time I wait 5 days for it to arrive. And I miss wearing it for a special occasion. I will NEVER order from them again. Their clothes are bad and cheap and their shipping is unethical! BYE VENUS
Overview
VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.
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- Jacksonville, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We do apologize for any inconvenience, and would love to assist in the matter. Please email us at socialsupport@venus.com