Sumer C.’s Reviews of VENUS Swimwear & more

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1/16/18

If you would like to order a bathing suit in May and receive it in December due to ongoing back orders, this is your company! I have chatted on-line to be told that the arrival dates are subject to change. Subject to change 5 times!?! I called and the supervisor refused to offer any kind of refund or assistance. When asked to speak to a manager, I as told there was not a manager on the floor. Um, worked in call centers, been there, done that and there is ALWAYS a manager available. RIDICULOUS! If they continue to run the company with poor customer service and out of date web pages the company VENUS will no longer be in business. Heads up; If it says "back ordered" it means unavailable... you will not get your item on or even near the back ordered until date.

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VENUS S. – VENUS Swimwear Rep Over a year old

We apologize that your experience was not up to expectations. If you would please contact us at socialsupport@venus.com, or send us a private message to us through Sitejabber, we would be more than happy to have a member of our team look at your account and make this right. Please indicate that you are contacting us about a Sitejabber Review. We will be looking forward to hearing from you. - MT