I ordered 5 items from their site I was surprised that they did not send me the other dress I ordered, I called and talked to a girl would sounded uninterested and had no clue what she was talking about. She finally said they were going to send me the Dress. Which I was fine with. Then later I received an email saying I have to pay duty and taxes again for the same dress. I did call again only to be told there is nothing they can do about it its a new order according to them. I have to make a claim to get my taxes back. Well if you are think about buying from them brace your self for a big disappointment and terrible customer service. They just lost a customer!