VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The leggings I got were too tight, they're made for someone with VERY skinny legs, I'm skinny but not skinny enough to fit those leggings.
Shipping arrived on time, no issues at all, nothing damaged.
This was a gift for a friend and they absolutely loved them.
The delivery was faster than I expected for the holiday season. I only ordered one item, but it came promptly and with some really cool art on stickers!
The order came sooner than expected. The packaging was as expected.
I found Christmas presents for my cousin. I can't wait until she opens them. She will love them
Great site has everything I wanted to get for my wife
Nice product. Shipping and receiving was fast. Daughter is very pleased with her pants
I was very happy with my shopping experience. I was surprised how quickly I received my order. I will say, that sometimes it is better to purchase from places like Killstar & Sourpuss directly because they offer sale prices, coupon codes, and loyalty programs that make it more cost efficient to go directly through them.
Pretty much the only place I could find Tripp pants. Website was easy to navigate, and shipping was fast. Overall very pleased.
Extremely quick shipping, especially due to shipping demands. My daughter loved a dress for her 16th bday picks, the sizing was perfect, the dress looks great, can't wait till Jan now!
Awesome products and super fast shipping I will definitely be a returning customer
Fast shipping, items arrived well packaged and intact.
It was fine. No issues…………………… This 50 char thing is annoy though.
Quick service perfect product will be purchasing more in future
I loved my order and the shipping was really fast!
Great selection amazing super easy arrived on time
Awesome love your store. From finding the boots to checking out was so easy
The Gothic Black Hat that I received, was too small. Seemed like it was meant for a teenager sized head, rather than an adult.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!