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USvitalrecords has a rating of 1.2 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USvitalrecords most frequently mention birth certificate, credit card, and customer service problems. USvitalrecords ranks 99th among Government Records sites.
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Hooray for this company! I was able to get a certified copy of my birth certificate. My case was a closed adoption and had lost the original certificate. About three weeks later, I got it in the mail! I'm thrilled! I read the complains on this page and though I'd lost my money... I highly recommend them! Thanks US Vital Records! One happy customer here!
Over 5 months. Try to call for my dad, always say voicemail is full and no one pick up. He got scam out of his hard earn money. Be careful people, scam company.
Not knowing how to go about this, found usvital records on line and ordered 2 birth certificates from Iowa. First of all, just go to your state vital records association and skip this middle man. Well, I canceled my order with them within 48 hours because I found I needed a legitimized birth certificate. It was $13 cancellation fee which ended up going through the Iowa vital records bureau. Usvital records still charged me and it took me a lot of time, many phone calls and a 3 month wait to get my money back. Do not use. They only get a 2 because I did get my money back after 2 credit card back charges and a threat to use the better business bureau
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Official government issued vital certificates. Quick, Easy & Secure. Rush Processing. Expedited delivery. No lines. No time off work. Order online now!
Hello Sue,
As stated in earlier responses, Customer Service is always our top priority. This would be why you did receive a refund, even though the order had been completed through our office and you had agreed to our Terms of Service which state a no refund policy as orders are processed upon receipt. As our website does state we are a private company that assists in the application process of aquiring vital records. We also inform clients that they may acquire their vital certificate themselves by going directly through the governement for lesser or no cost. We review all applications and ensure they are compliant with government regulations. Upon completion the client does receive a legitimate certified copy of their vital record issued directly from the state.