website thubmnail of Usenet.nl
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Thailand
1 review
9 helpful votes
Follow Claudio F.
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Frauds! Beware
January 3, 2020

Tried cancelling on the same day as the movie was bad quality and in German. They make it impossible to cancel, so annoying, you can tell its a scam. Emailed them, tried to cancel through my profile and their support team to no reply. Exhausting I almost gave up but after many goes and waiting in line for 30 minutes somebody finally answered. The lady was very nice I'll give her that. She's just doing her job. This was my first and last time subscribing to a random site.

Date of experience: January 3, 2020
Romania
1 review
4 helpful votes
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Scammers
March 14, 2020

They make all their best so you can't unsubscribe from their service which is awfull. After you are being put through a set of wrong buttons layout to give up on your intention you are asked to call them to complete the process.

Date of experience: March 14, 2020
New Zealand
1 review
1 helpful vote
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Total Scam website - DO NOT deal with them.

Never ever deal with this company. They attract you in with promises of what is available but you have to give them your credit card details. They then charge you a small amount for 2 weeks trial. I could not find what was promised so immediately cancelled the subscription. 2 weeks later I suddenly got US$99 charged to my credit card. I immediately wrote to them and they claimed that I had not cancelled the subscription and even though I had and I had contacted them within 1 hour of the charge they refused to cancel and return my money.

Date of experience: June 23, 2021
Thailand
1 review
6 helpful votes
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Scam if not worse
December 3, 2019

Their free trial is impossible to cancel and therefore not free - this kind of scam should be illegal and probably is in most countries. Help stopping this by reporting to your credit card issuer or paupal.

Date of experience: December 3, 2019
Ireland
1 review
3 helpful votes
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Scam
October 28, 2019

This promised to have some books I was interested in, then when i downloaded it they weren't there. I tried to cancel the subscription but was told i had to make a phone call to do it. So i cancelled through paypal, all sorted but beware that could have been an expensive mistake.

Date of experience: October 28, 2019
Romania
1 review
6 helpful votes
Follow Marius K.
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I was a victim also
December 16, 2019

While browsing the internet I went to the usernet.nl site and to download a document. I had to enter my card details and after a period I was taken 99.99 euros from the card and I could not stop this transaction.
For three weeks I was taken from the account 99 euros and not even today I was given back. Usually the customer should be asked if he wants the product is not taken from the card directly so large.
I have not benefited from any service and I sent numerous emails to this company that I do not want anything from them, just to give me my money back. I do not want any service and I am not satisfied with anything they do.
There are some thieves and I won't stop until I get the stolen money back.

Date of experience: December 16, 2019
Netherlands
1 review
10 helpful votes
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I was a victim yesterday
November 1, 2019

I am a victim as well. I paid 1 euro for this "free trial" by usenet.nl yesterday and I tried to cancel it yesterday as well as today only to realize through these reviews, that it is a scam. And the bigger problem is, I didn't pay using paypal, but using my ABN AMRO bank account. So, I emailed the ABN AMRO services to find out how I can prevent future automatic debits from my account after this subscription expires (14-11-2019). Please comment on this approach to the situation.

Date of experience: November 1, 2019
Kentucky
1 review
6 helpful votes
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Extortionists
March 2, 2020

This $#*! company causes several problems:

1. Makes it impossible to reach anyone to cancel your trial.
2. Neither do they answer emails.
3. What you can do is use PayPal, which allows you to cancel recurring subscriptions on your end.
But what they do, in retaliation, is report your associated card as 'fraud', causing PayPal to lock
You, and tell you to upload ID and credit card statement to restore, and at the same time,
Causes your bank to cancel and issue you a new card, which causes you to go update all your
Other recurring payments at your good merchants on that card.
4. It wasn't that much trouble for me, but be sure that I will get the word out,
You desperate pieces of $#*!. I hope you go the way of myspace.

Date of experience: March 2, 2020
Hong Kong
1 review
0 helpful votes
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SUSPICIOUS
November 21, 2021

Very suspicious. Within a few days after registration for trial and LIGHT usage, website allows no logon and advises that my account & email are not registered. Trying to milk my Paypal account?

Date of experience: November 21, 2021
Israel
2 reviews
16 helpful votes
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Disgrace. Cheaters.
March 12, 2019

Stole my money after registration.
Never in my life had I encountered a such low trust service.
The official engagement conditions stated
That I would get 14 days trial usage.
Which didn't work since their apps don't function.

Date of experience: March 12, 2019
Georgia
1 review
18 helpful votes
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I held for 20 minutes on their "customer support" line during normal business hours only to be told by recording that their phones were busy after which I was disconnected. They get you to put your credit card in for the "Free Trial," but then make it impossible to cancel.

Date of experience: March 18, 2016
Philippines
1 review
6 helpful votes
Follow zarah g.
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Oh dear. I checked on this site too late. I have subscribed to a free trial and when downloading the newsreader kept on failing, that's when I searched online for SOS. Now, how do I unsubscribe? Their website is no help at all.

Date of experience: May 1, 2017
Switzerland
1 review
6 helpful votes
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Ultimate rip off!
July 18, 2017

All I can say is that their company is extremely shady and they should all go to jail!

My dad who is 80 years old tired to download some document which he never got - now they ask for 50 through this other company hired to collect the money! I hope they don't steal from us more - not sure if my dad gave his PayPal account. I tried to get an explanation but they tell me to go to the police if I'm not happy - which I will surely do!

Date of experience: July 18, 2017
Canada
1 review
10 helpful votes
Follow Jessie L.
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Do NOT sign up for them. It is a scam and will take your info, and there's no way to cancel besides cancelling via Paypal/CC. I tried calling twice (as instructed after trying to cancel online with no success), and was on hold for over 30 minutes each time, never speaking to a real person. I figured it was a scam and called Paypal. Then I got a letter from them where they threatened to ruin my credit rating! Do not use this service.

Date of experience: February 13, 2017
California
1 review
6 helpful votes
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**Sitejabber is having me do this report for a third time**

Usenet.nl states on their website that they have the movie or song that you're looking for when in reality they don't. They are liars.

I received an email from them saying that I was going to get charged $99.00 five days ago. I immediately responded to the mail saying to cancel my subscription and they still charged me today.

So I sent them another email copying the original email I sent them last week to remove the charge as I had stated to not charge me anyway. They haven't replied either. Usenet is a company that doesn't respond to emails and just moves on as if they have great products and effective customer service.

They are the worst

Date of experience: September 3, 2018
Texas
3 reviews
12 helpful votes
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Scam! Complete Scam!
November 26, 2016

I'm not even sure how they got my details (though it may have been when I was looking for an out of print file). The file was a complete fabrication. They said they had notified me several times that my "trial" was running out, but I had gotten nothing of the sort! Filed a complaint with PayPal, and hope to get my money back. How are these people even in business?

Date of experience: November 26, 2016
Brazil
1 review
16 helpful votes
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Total SCAM
September 21, 2016

How these guys are still in this fraudulent business for years? Their service is a huge crap. I wonder if somebody really uses this for something useful. Thankfully, I used a paypal account to subscribe and was able to cancel it during trial period, both through paypal and their contact form.

Date of experience: September 21, 2016
GB
1 review
0 helpful votes
Follow Alan C.
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Why can't I give a zero Star review to this company. They are shysters and I believe fraudulent. But that is my belief. Read the other reviews and see if a lot of other people think they are fraudulent. They went through an unbelievable procedure of trying to get me to renew my subscription, which I would have done even with problems using them. They kept telling me to enter a NEW card number and details because my bank was "Blocking" the card. I checked with the Bank and no request from Usenet had been blocked and if they were using a different company name NO transactions had been blocked on my account. Now they are threatening Debt Collection and are generally being obnoxious, STAY AWAY FROM THIS COMPANY!"

Date of experience: November 30, 2022
New York
1 review
28 helpful votes
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It appears that the Usenet.nl contract states that one must return any "performance" received to be able to cancel (even during the "so-called" free trial). As there is no conceivable way for one to "return performance," no refund may be possible once one has used the service to download something. Also, irrespective that Usenet.nl apparently offers a monthly service option, it is not available when first signing up! One MUST initially sign up for their so-called "free trial," by which one automatically agrees to pay for the Usenet.nl one year service plan "in full," immediately upon expiration of the free trial if not first cancelled (the cancellation of which, as previously stated, may not be possible)!

Date of experience: September 3, 2012
Egypt
1 review
9 helpful votes
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Thank you guys
December 8, 2018

I was in the last step to subscribe to this scam, but i related it to check on its reputation, then i find you, and read most of your reports, so thank you to rescue me, today they send me mail inviting me to complete my subscribe, offering 30 day trail in the mail subject but the mail says its 14 day heheh, even the trail offer they are lying in it. When i have free time i will be sure i f.ck them laying by their cards and rules :)

Date of experience: December 8, 2018

Overview

Usenet.nl has a rating of 1.6 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Usenet.nl most frequently mention free trial, credit card and customer service. Usenet.nl ranks 185th among Downloads sites.

service
9
value
8
shipping
4
returns
5
quality
6