Ok, I get it... COVID 19 is in the air and travel agencies are scrambling. However, I had booked a trip for Germany in May (we should be leaving this weekend, but of course, not now). It took me forever to get the customer service person. Held on the phone most of an hour listening to how important my call was to them. 1) They got a refund for booking another flight by July 1. 2) I have been on hold another century trying to get customer service to rebook the flight. Delta won't just refund my money because LMFD is a wholesaler. I have trip insurance, but even with "any condition" insurance, I am not due a regular refund due to COVID being in the air - I can *only* book another flight with this half-a**ed company. Do they only have one customer service rep? What's the deal? P.S. I held for about another 20 minutes, was transferred three times, and asked to speak to a manager. They purposely dropped my call. Worst. Company. In. Existence!