All I can say is that their company is extremely shady and they should all go to jail!
My dad who is 80 years old tired to download some document which he never got - now they ask for 50 through this other company hired to collect the money! I hope they don't steal from us more - not sure if my dad gave his PayPal account. I tried to get an explanation but they tell me to go to the police if I'm not happy - which I will surely do!