UrbanOG

Adorable shoes!
I ordered a pair of boots about a week ago and they just came in today. They fit beautifully and I also received some site coupons and a free trial disposable razor. Thanks UrbanOG!:)
I received two emails during this process- and order confirmation after purchasing, and a shipment confirmation the next day. With the shipment confirmation email I was able to track the package and it arrived as scheduled.
I'm definitely going to shop here again.

I ordered two maxi skirts and a pair of wedge booties. The maxi skirts were beautiful comfy and fit great, everytime I wear them out I get asked where I got them. However the shoes were much to narrow. I wear a size 10 and I could barely get my feet in. Even my roommate who wears a size 8 said they were too narrow for her. They were only wide enough for my sister but she wears a size 7! However I returned them and got refunded with no hassle.

This company stole my credit card information and used it around California (that's where they are located. I live in North Carolina) When I confronted them about it, they deleted and blocked me from all social media and they deleted my account. BEWARE! These guys are crooks! I will say that the product gets there fast. It took a week each time I ordered something. However, WHY steal from people that are already giving you their money?! That it not okay!

Tried to make a purchase with Urban OG. I was excited to see their low-cost products, and interested in their shoes. Ordered them, and after a week or two checked my tracking. According to the DHL site, my address was incomplete (despite having house number + unit, full street, direction, city, state, and zip code) and had been returned to post office. No response from DHL at all, but UOG refused to give me any kind of discount or compensation. Refused to take any kind of fault or responsibility for the situation. At this point my item is being returned to OG, as the post office doesn't hold mail, and they estimate a full month before it would even start back to me. Super disappointed in the company and the lack of customer service that I received. Cancelling my order.

One of my best friends had the displeasure of working for (and with) these bozos for a couple months. Customer service reps were not only rude to customers, but rude in general within the company. There have been numerous occassions where the reps would "seemingly" talk about customers behind their backs but still managed to get heard by customers themselves over the phone. Real smart. She quit right away needless to say. Oh, and apparently a lot of merchandise tend to be defective. Be wary of this company and shop at your own risk.

If I get to choose, I would give NO STAR! Horrible customer service and awful products. I bought two pairs of shoes and one dress for my spring break, first they contacted me one of the shoe is no longer available, so they refunded my money and shipped the other two out. It took me almost 3 weeks to get my items. Once I got it, the quality of the clothing was so horrible, and the other shoe came with scratches all over and looked like they have been worn! Emailed and called still no answer from them. Don't shop at this website STAY AWAY!

This website is the best ever! I have been shopping with Urbanog for the past 3 years and I have to say that they have the best selection in shoes and clothing, as well as service. Their return policy is very easy to follow as well, its 30 days money back gurantee, plus you get free shipping when you buy over $50 (easy! Since there are so many cute stuff on the site!) You do need to pay for your own shipping when sending items back, but all other websites does, so I don't find this to be unfair. Shipping time frame may vary due to your location (since they are located in CA), but they usually ship out within 2~3 business days... I just want to say that the prices, styles, quality are the best! I would recommend UrbanOG to all of my friends! :)

I bought 6 pairs of shoes as well as a pair of earrings from their website. Upon receiving the shoes 3 of the 6 were broken and the earrings also arrived broken. After calling customer service and being hung up on once they offered me in store credit, which was absolutely unacceptable. After agreeing to give me my money back, I told them I wanted to return everything for my money because I do not think their product is made of high quality, and they are charging me a $7 restocking fee for every item that I am returning that is not broken. Their customer service and products are terrible. They buy them from bulk from other countries, and are extremely poor quality. How do they not realize shoes and earrings are broken before they're shipped out, and I do not understand why they find it so hard to give me my money back after a terrible first impression.