Lane H.

Tried to make a purchase with Urban OG. I was excited to see their low-cost products, and interested in their shoes. Ordered them, and after a week or two checked my tracking. According to the DHL site, my address was incomplete (despite having house number + unit, full street, direction, city, state, and zip code) and had been returned to post office. No response from DHL at all, but UOG refused to give me any kind of discount or compensation. Refused to take any kind of fault or responsibility for the situation. At this point my item is being returned to OG, as the post office doesn't hold mail, and they estimate a full month before it would even start back to me. Super disappointed in the company and the lack of customer service that I received. Cancelling my order.