UrbanOG

I recently ordered a pair of boots from this company. I chose the size based on their size chart. However, when I got them they were too small. I contacted them about returning or even exchanging. They informed me that I would not get my $9 shipping cost back, a charge of 15% would be taken out of the refund for restocking, and I would have to pay $7 to ship them back. My problem with this is that I wouldn't have ordered the wrong size had they provided the correct sizing information on their website.

I ordered a pair of heels from here and they were the worst heels I've ever came encounter with. These shoes walked terribly to the point I had to take them off before the night was over. I even fell while walking in them. The shoes are of a very cheap quality. The shoes began to bend inward which caused me to fall. And I know it wasn't me because I've been walking in heels my whole life and have never had a situation like this! Do not buy from them!

There is semen and hair all over the garment that I purchased from this company-- it was packaged as a new garment and sold as such. Order *******-- a black and white contoured maxi dress was shipped to me and packaged as a new garment, I tried it on only to discover that it was covered in semen and pubic hair!

I have requested for an owner to contact me to make sure that the individual who is ejaculating on clothing and then shipping them out like they are new be handled appropriately. The garment brushed over my entire face as I was trying it on. I now am off today-- to go to the doctor for a rash on the right side of my face and eye irritation

I've ordered both a pair of boots and a dress on separate occasions. The boots were nice, a bit cheap looking and stiff, but not bad for the price so I kept them. I'm normally an 8.5-9 and the 9 fit right with thick socks. I ordered a flared cocktail dress in a medium (i'm 5'7 and a size 8/hourglass) and the dress was so tight I would've needed surgery to remove my ribs for it to have fit. It was waaaay shorter than shown in the picture as well so even if it had fit I could have never worn it in public. I think they're clothes are meant for the very thin & petite and run small for the average woman. The items are cute but a bit cheap looking and I would probably not order from them again. Plus their return policy is only 30 days and then you still have to pay shipping, so if you buy you better hope it fits!

I was skeptical at first, I will admit... I saw the shoes and the prices and figured what I see is NOT what I will get but hey I will give it a try... the shoes arrived in a timely manner, they were exactly as pictured on the site, both shoes were the same size! I wear a size 9 and they fit perfectly! I will definitely order from them again

I am highly cautious and skeptical when it comes to buying clothes online. This is a good site. The pricing is good for the material used. I bought three items and the quality is great. I would shop here again, however, I have already gotten what I wanted from the site and happy with my purchases. I do recommend this site. Very good transaction.

I ordered two pairs of shoes from this site totalling about 50$ after my discount. And they sent with UPS when I choose USPS so now I'm getting hit with more then 50% brokerage fee's from UPS. I brought this issue to the attention of urbanog.com and i got a very snooty lady who said other people have had the same issue and have been unsuccessful in getting what they want so good luck and gave me her bosses email address. I emailed him and same sort of thing all I got was ignorance. I asked if I send back the shoes could you wave your restock fee I will eat the shipping or for them to call ups and have them sent to a post office I use across the border or to even pay for half of the brokerage fee's as I was not aware of this issue and shouldn't have to pay for this and he refused on all parts. So please beware of this companies horrible service all they want is your money.

So I ordered a few pairs of shoes as well as a couple of other things. I ordered from my work computer in which i normally place any type of online orders from my phone. Big mistake! I assumed as with any other orders I have placed at other places that I would have received a confirmation email immediately. It has been 3 days and I have yet to receive anything. I reached out to the company by email as well as phone and have not been able to get a hold of these people yet. But as you can believe, the money has been deducted from my bank account. Horrible customer service. How can you have a business but are not available to communicate with your customers? I'm seriously thinking about disputing the order with my bank and shopping ELSEWHERE!