Fast shipping and great quality and prices

I ordered boots that were too big. I ordered a new 1/2 size smaller pair of boots and paid. According to Urbanog exchange policy. Order the size you want and then when you return the original order you will be issued a full refund INCLUDING SHIPPING. I was issued a full refund BUT NOT THE SHIPPING COST. When I emailed customer service they said we did issue the refund and gave me a copied and pasted breakdown that clearly says I was issued the refund for the product but not the shipping cost. When I emailed them back again. They never responded. Then I called customer service. I explained to the girl I returned a pair of boots that were $39.99 that I wanted to EXCHANGE for boots that I already ordered and paid for. On the Urbanog exchange policy website it says you will be issued a full refund including shipping cost. She said we did issue a refund for the shipping because the refund was $35 and the total of your refund was $42 which is $7 for the shipping cost. I told her that DOESN'T MAKE ANY SENSE! The $42 was what I paid for the product that has nothing to do with the shipping cost! I did use the UPS return label but on the exchange policy it says you will be refunded the shipping cost. Then like a robot she just kept repeating the same thing that did not make any sense. Which means she was not understanding anything. I was fed up and told her your company needs to take down the exchange policy because URBANOG WILL NOT REFUND YOU SHIPPING COST IF YOU WANT TO EXCHANGE! QUIT TELLING ME THAT YOU REFUNDED THE SHIPPING COST BECAUSE YOU DID NOT! The customer service rep kept repeating the same thing that did not make any sense. I hung up on her. She should of just refunded me the shipping cost like the Exchange Policy states and there wouldn't be a problem. Urbanog has incompetent customer service that answers phone calls and responds to emails with robot copied and pasted answers. I WILL NOT BE ORDERING FROM URBANOG AGAIN!

Talk about absolute inconsistency. I usually never post reviews about websites but I'm so angry with urbanog that I decided people should know what a scam it is. The first time I ordered from them, I didn't have any huge problems, with the exception of their customer service vein horrendously rude. But other than that I for my order fairly quickly and loved my shoes. HOWEVER the second time I ordered from them was an absolute nightmare. And as much as I love the shoes they have, I plan to never order from them again. First off, all orders to Canada are final sale. That being said, I placed my order with them and about 4 days later they finally got around to processing the order. Then, another few days go by and I get an email from them stating that one pair of shoes that I ordered (I ordered 2 pairs), had a slight defect. They sent me pictures of what looked like a slight scuff mark or glue stain on the outside of the shoe. As a compensation if I chose to receive them as is, they offered me 30% off that one pair of shoes. I took the 30% off and told them I'd take the shoes anyways since faux suede shoes like that scuff easily anyways. I received them about a week and a half later, after having not received any notification as to wether or not they had even been shipped out. Upon the arrival of my shoes, I had to pay an additional 20$ at the door for "brokerage fees" which I hadn't had to the first time around. So at this point my order cost me 60$, which for the same amount I could have boughten the EXACT same shoes at a store down the street from my house an obviously has them the same day. So I decide to suck it up, it's only 20$. I go to try on my shoes, and what do I see? Not ONE but MANY defective marks on the shoes. Had I known the shoes looked like this all over I wouldn't have bothered to buy them. Next, I put them on and stand up, and what do I notice? That they're almost a full size too big! That being said, I have a few other pairs of shoes by the same bran in the same size that I ordered (7.5) and even my heels that are different brands are ALL 7.5. I decided to go to the store by my house and try on the same shoes that I ordered to ensure that it wasn't a manufacturers defect that the shoes were so big. Upon asking to try these same shoes on in a 7.5, the sales girl advises me to try a half size smaller seeing as they are made large.
Now in my opinion if the shoes are not made true to size and are intact slightl larger, isnt that something that should be mentioned in the description of the shoe?
So all in all, I had to wait forever for my shoes, they were more than just "slightly" defective, and after all that they're not even wearable because they're huge on me. So I'm basically stuck with a pair of shoes that are huge on me, that are not returnable AND I can't even try and get some of my money back by selling them on eBay because they're completely ruined!
I have ZERO intentions of ordering from them ever again and I would advise everyone else to save themselves the headache and money.

I ordered two shoes from URBANOG it took ten days for it to come wanted to return them due to wrong size( most of their shoes are not true to size) i called them today 11-4-2011 to get the weight of the shipment from the cell phone number that they had on file for me. I guess that they must have caller id because they rejected my call right away for no reason. When i called again from a different number that was not on file, literally less than a minute later they pick up my call right away. I asked the agent what the weight was for the boots that i needed to return and the agent lied to me and said that they where 4lbs for one pair of shoes. For some odd reason i did not believe her. I went to track the shipment on ups website and the exact same boots that That i called about were only 2lbs. That made me so furious! So out of spitefulness she wanted me to would pay for more money to return the boots because they were the wrong size. I been such a loyal customer to Urbanog since I found out about the site April of 2011 that their would not be one month that i didn't order a least one or two pairs of shoes from them.ON SEVERAL OCCASION I HELD MY MOUTH SHUT WHEN I WOULD call about shoes that I really wanted but were sold out of my size and I would always get the same rude agent she would always say "I DONT KNOW WHAT COMES IN IF ITS NOT ON THE SITE THEN WE DON'T HAVE IT CHECK BACK IN TWO WEEK THATS WHEN WE RESTOCK. When you restock SHIPMENT you know what come in and you know what you are paying for. IM LITERALLY DONE WITH URBANOG for anyone wanting to buy from the company please google Urbanog complaints or Urbanog reviews. I was shocked how many bad reviews that I saw but not surprised!