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UrbanOG
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UrbanOG

urbanog.com
California
1 review
0 helpful votes
Follow Gloria C.
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The shoes I bought here were absolutely great! They lasted for a long time and were at a reasonable price. Purchased many more shoes from them today, and ordered variations of the thong sandals I ordered before in different colors and styles.

Date of experience: July 2, 2019
UrbanOG C. UrbanOG Rep
over a year old

Hi Gloria,
Thank you for the awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

New Jersey
1 review
2 helpful votes
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Terrible customer service! While placing my order I accidentally put down the wrong address (missing it by one digit). I called the next day and the customer service representative who I spoke with was very rude and nasty! After waiting for about a month, YES A MONTH, I finally received my package. I'm very disappointed in their customer service and I will not be shopping here again.

Date of experience: December 30, 2013
Utah
1 review
0 helpful votes
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Super
November 9, 2019

Order #*******
Excellent price, excellent quality, fast response, too trendy and cute. Paid for
Standard shipping (was $10) but for what I paid for the items it seemed more than reasonable. Shipped fast

Date of experience: November 7, 2019
UrbanOG C. UrbanOG Rep
over a year old

Hi Michaela,
Thank you for the Awesome review!

XO, UOG
Shop, Save, Smile. #loveUOG

New Jersey
1 review
2 helpful votes
Follow R B.
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I ordered a black dress and when I tried it on it had one arm longer than the other and the size of the top part is so disproportionate to the bottom size. I could barely squeeze in it. It looked so wrong as if it was sewed by a beginner. I tried to call them to return it and I keep getting a message that the voice mailbox is full. They are crooks and should be put out of business.

Date of experience: November 30, 2015
Texas
1 review
1 helpful vote
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Placed Order
March 17, 2016

After reading the reviews i was skeptical about placing an order (some good/some bad) so i went ahead and placed an order march 10,2016 & received a conformation same day march 11 comes & they let me know that one of my sandals has a glue spot (soo very minor) wasn't noticeable AT ALL so they gave me an additional 30% witch was placed back on my card. Another pair of my shoes wasn't what i expected i feel they should have gave a 30% of that one (my shoe had a few tares on the side like coming from the sole even tho it looks like its pretty intact but i still couldnt over look that) instead of the glue stain witch you could barley see but my overall experience was good no problems at all will consider ordering again.

Date of experience: March 17, 2016
Louisiana
1 review
0 helpful votes
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Reliable
January 16, 2018

I always order frm them and have never been disappointed with any product! My latest order UOG******* came so fast and I was amazed on how great the shoe looked in person! If your looking for quality items in a timely manner this is the site for you!

Date of experience: January 15, 2018
UrbanOG C. UrbanOG Rep
over a year old

Hi Prechious,

Thank you for taking the time to leave a review!

XO, UOG

Colorado
5 reviews
2 helpful votes
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Their shoes are absolutely adorable! I bought a pair of slouch boots from here last year, and they're the comfiest boots I've ever had.

I've ordered a couple things from them in the past... they usually ship right on time and, like I said, great shoes! However, I gave them 4 stars instead of 5 because the quality of their actual clothing is meh. The shirts I've ordered are made from a pretty flimsy fabric. The jeans I ordered were decent and lasted me about a year and a half, which isn't bad for $30 jeans, but they're very stretchy and more like jeggings than jeans. If you like this style, it's awesome, but just be aware that the clothing materials are a little lower-quality.

Date of experience: December 21, 2014
Florida
1 review
1 helpful vote
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I order from them all the time and I have always had my shoes within one week unless I paid extra for expedited shipping. I have not had any problems with any of the shoes I've ordered and they are tru to size.

Date of experience: July 22, 2011
California
1 review
2 helpful votes
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Eh.
January 26, 2017

I got two pairs of shoes. Both size 7 and both didn't fit the same my OTK boots were not a size 7! Those were like two sizes too big so I sent them back. Ten days later... still no refund. And my booties half a size small but I kept them. Probably won't order anything else from them.

Date of experience: January 26, 2017
UrbanOG C. UrbanOG Rep
over a year old

Hi Nicol,

Thank you for bringing your concern to our attention! Our returns department takes about 7-10 business days to process return refunds, please let us know if you did not receive your refund yet!

XO, UOG

Wisconsin
1 review
2 helpful votes
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Awesome Sauce!
June 28, 2016

I read so many reviews, I was fine with the good ones, but of course the bad ones scared me to death. I thought back and forth for two days. I became really skeptical on if I should order or not. So I went ahead and took the chance hell the shoes were $33 including shipping after the promo code. I am one satisfied customer. I ordered my shoes on June 20th 2016 and received them on June 25th 2016. No scratches, no damages, exactly what I ordered. I'll definitely be back for more.

Date of experience: June 28, 2016
Illinois
1 review
3 helpful votes
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I ordered 3 pairs of shoes of this site they all had defects scratches dents chips I followed the site instruction on the the return it took almost 2 weeks to get the return label took almost a week to get my shoes in the first place i continue to call and email them i have sent the shoes back i still have not received a refund true the shoes are cheap price but be careful customer service is poor i hope they refund my money never again will i order from them.

Date of experience: August 13, 2011
Texas
1 review
2 helpful votes
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Received my order in less than a week. Only reason for my 4 star review and not a 5 star is because when I placed my order I did not receive a confirmation email which the system told me that I would. Received my tracking information the following day after my order and was able to track my order until delivered. Package received was what I ordered and I am happy with my cute shoes.

Date of experience: August 18, 2018
UrbanOG C. UrbanOG Rep
over a year old

Hi Tiffani,

Thank you for sharing your experience!

XO, UOG

North Carolina
1 review
0 helpful votes
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Great place to shop!
November 1, 2017

Great selection of the latest fashion at a reasonable price. Great shipping options and prices. Fast shipping. Have ordered several times with no problems and will continue to do business.

Customer Name: Twyla Johnson
Order No: UOG*******

Date of experience: October 31, 2017
UrbanOG C. UrbanOG Rep
over a year old

Hi Twyla,

Thank you for taking the time to write a review!

XO, UOG

California
1 review
0 helpful votes
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Love
November 11, 2017

Urban Original is my favorite place to go to for shoes. They have all the best styles and they are always running good sales. Occasionally they have super cute clothes too. Their jewelry is so cute too!

Date of experience: November 11, 2017
UrbanOG C. UrbanOG Rep
over a year old

Hi Myshelle,

Thank you for sharing your review!

XO, UOG

Texas
1 review
0 helpful votes
Follow Pricilla S.
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Urban Og is by far the best online shoe service, from their shoes to their customer service! They always carry the latest styles with fantastic prices. I Love Urban Og!
#*******

Date of experience: April 20, 2020
UrbanOG C. UrbanOG Rep
over a year old

Hi Pricilla,
Thank you for the Awesome review! Tag #loveUOG for a chance to be featured!

XO, UOG
Shop, Save, Smile. #loveUOG

Michigan
1 review
2 helpful votes
Follow Stefanie M.
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After reading some of the reviews I was weary of ordering a pair of shoes off of urbanog.com However I decided to order a pair of 8 dollar flats. My experience could not have been better with standard shipping my shoes arrived 6 days later and were flawless. The size was accurate and everything seemed to be intact. I will definetly be ordering again!

Date of experience: July 18, 2014
Pennsylvania
1 review
0 helpful votes
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I ordered off urbanog and it was a great experience. This was my first time ordering. Their selection off shoes are great and the sale that they were having made it even better. I ordered the holographic sneakers in black and white. They were shipped in great timing. Even with the snow that happened in my area. I love my sneakers and will be ordering from them again.

Date of experience: January 11, 2018
UrbanOG C. UrbanOG Rep
over a year old

HI Nacia,

Thank you for taking the time to share your review!

XO, UOG

Nevada
1 review
0 helpful votes
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Great Selection
March 23, 2015

I am a huge online shopper since I live in a town with no department other than a local Walmart. Urbanog.com is one of the first online stores I've shopped from and I have shopped from many. Since I live in Nevada, shipment time is phenomenal and the quality of shoes is what you pay for. On the other hand, I have bought from them and the quality be less than ideal, especially for what you pay for it but other than that, they are great! I've ordered from them many times so it is indeed legit.

Date of experience: March 23, 2015
Georgia
1 review
0 helpful votes
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Happily Surprised
July 15, 2015

After placing my order, I read terrible reviews about this company. I shop online a lot so I thought I was out of luck. However, I immediately received a confirmation email and a few days later I was notified that my package shipped. My order was placed the evening of July 7 and the package came today, the 15th. My shoes were exactly as pictured, good quality material, and fit as described. Just be patient and be careful what you buy.

Date of experience: July 15, 2015
Texas
1 review
0 helpful votes
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Terrible website
July 4, 2019

The website glitches out when I look at clothes. I tried looking at tops, a bunch of shoes pop up. When I try to look at stuff on sale, it pops up with unavailable. Happens every time I go on their website.

Date of experience: July 4, 2019
UrbanOG C. UrbanOG Rep
over a year old

Hi India,
Thank you for notifying us regarding the category error. We're sorry for any inconvenience. You can contact us at info@urbanog.com.

XO, UOG
Shop, Save, Smile. #loveUOG

Overview

UrbanOG has a rating of 3.8 stars from 210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UrbanOG most frequently mention order number, great quality and cute shoes. UrbanOG ranks 662nd among Shoes sites.

service
22
value
23
shipping
23
returns
13
quality
22
+19