UPS

I live on the east end of Charleston WV. Every Saturday they deliver packages wherever they want to and no one ever knows where that will be. I live in an 8 Story Apartment building with an elevator. They don't even bother using the elevator if they are too lazy to take the stairs. They never take the packages to the address on the package. They might leave the packages laying outside the building on the ground for anyone to walk up, pick up the package and walk off. They might bring it in the building and leave it laying on a random table for any of the residents to pick it up and take it to their apartment. Either way they don't care about people's property. One of the supervisors that work for UPS told me if I don't have a signature request they can just sit it down wherever. I asked so WHATS THE POINT OF THE ADDRESS? According to what the supervisor said, because i didn't have a signature request does that mean you just get to deliver it wherever you want to? And she said no. So why was my pack delivered somewhere else again? No answer! Amazon had to give me the information on tracking because ups didn't tell me anything at all. I didn't find out until a day later from another resident after it had already been stolen. I waited all this time for spent my hard earned money to purchase the product and pay them To deliver it only for someone else to enjoy it other than me. I think the drivers are working with someone in the building to purposely leave the packages out for someone to take to their apartment, then the driver can come back and get them later after they stole it from the real owners. They may even be paying them to hold on to peoples stuff so it looks like someone else did it. The whole entire time it could be the driver themselves working with other people to steal items that don't belong to them. I have reported this several times and they have dont absolutely nothing. For all I know the supervisors could be in on it too. This is the WORST delivery service in the country. Do not use them. They are not trustworthy AT ALL.

If Colissimo & DHL are bad in France, no one is worse than UPS.
First off, if you can't be home for a planned delivery, it is impossible to change the date in advance. Their policy is that they deliver anyway, and only after the package cannot be delivered, can you (try! To) call and arrange a convenient date.
How stupid! How unecological and uneconomical as to gas consumption! How time consuming!
In today's difficulty (another of many!) the drivers did not have the building code. Of course, they made no effort to call. UPS did not contact us for the code. In the evening we tried to call UPS, but as the call started after 18h50, at exactly 19h the operator hung up on us.
We only found the next morning they were coming again, but the same circumstances would have prevailed.
I tried their "chat" but, "there were too many words"; obviously no one home at the address for REAL help.
5 times I tried to give my tracking number to a machine, but it couldn't get it right.
Finally I said "no" to all options, to get an agent and give the necessary codes for the drivers. She seemed OK, we shall see this afternoon. I have also posted my telephone numbers on the door if the message does not get through. Hopefully I have done enough to communicate with UPS to get my delivery as they do NOTHING to communicate with the reipient.

I WAS WAITING FOR MY TURN TO MAIL A LARGE PACKAGE SO I HAD A TIME
TO OBSERVE THE SERVICE OTHERS WERE GETTING.

ONE GIRL WAS A BRIGHT SHINNING STAR, IT WAS QUITE BUSY BUT SHE
TREATED EVERYONE LIKE THEY WERE HER FIRST CUSTOMERS OF THE DAY. SHE SMILED, HAD A GREAT VOICE AND WAS REALLY OUTSTANDING IN
HER TREATMENT OF THE CUSTOMERS. I TOLD HER I HAD WATCHED HER
AND WAS VERY IMPRESSED WITH THE JOY IN WHICH APPROACHED EVERY
CUSTOMER WITH THIS CHEERY ATTITUDE, LIKE SHE WAS AS FRESH AS A
DAISY.

I OFFERED TO TALK TO HER SUPERVISOR ABOUT HER AND HOW ENGAGED
I WAS WATCHING AND LISTENING TO HER. SHE SAID INSTEAD I WAS TO
PUT THIS ON SITE JABBER INSTEAD, I AGREED, FIVE MONTHS AGO. WILL
LET HER KNOW TOMORROW OF THE FINALLY COMPLETING THIS TASK.

THERE HAPPENED TO BE MORE THAN ONE JASMINE AT THAT STORE AT THE
SAME TIME SO I AGREED TO PUT IN JASMINE T., TO MAKE THE REVIEW FIT
HER.

I AM A THERAPIST, SOMEONE USED TO MONITORING PEOPLE CLOSELY AND
BE ABLE TO ASSESS THEIR PERFORMANCE AND JASMINE WAS REALLY A
GREAT EXAMPLE TO HOW TO GO ABOUT YOUR DAILY WORK AND LEAVE ALL
FEELING GOOD ABOUT THEIR INTERACTION WITH HER. SHE DOES A GREAT
JOB, MUCH HIGHER THAN PERFORMANCE STANDARDS ARE NORMALLY.
CONGRATULATIONS TO HER.

SMR LAKEWOOD, WASHINGTON

I ordered something from Amazon, no issues there. UPS on the other hand...nothing but issues. They tried to deliver on Thursday at 11am. But guess what, I work, so obviously I wasn't home to sign for it. Instead of trying at a later time, they opted to try again on Friday. At 11 am. So again, I wasn't home. Then, after getting somewhat irate at their incompetence I was finally able to arrange to have it dropped off at a pick up point. Which it was, at 10am on Monday (4 days after the initial delery attempt.) Which their notification things confirmed. Only it wasn't. Because someone of their end had decided that it needed to be returned to UPS. So at 3pm they called the drop off point and picked it up. At 5:30 pm, I spoke to one of their "escalation team" people. She had no idea why it was picked up. Her system showed it as still being at the pick up point. I had to tell her it wasn't. She called them and confirmed that, but with no explanation as to why it was picked up. So today, 6 DAYS after the initial delivery attempt, with no contact from UPS, I still don't have my package. In theory, I should have it today, and a "Sorry for the inconvenience" comment from them. My only question is, What if this had been medication, that I needed to live? Would it still be an inconvenience? At "too bad so sad?" And ALL of this because they refuse to deliver to residential addresses after 6pm. Refuse to deliver on weekends. And have unbelievably incompetent CSRs.

I used to have complete faith in UPS until a few days ago. We are a retired couple and own a small candy shop, we make every bit of the candy we sell. We've used UPS for many of our shipments, a few have arrived with some damage to the package but were ok. We recently shipped with UPS 25 pounds of English Toffee destined for Southern California. The shipment left our shop in Northern California and arrived at the Pasadena Hub the next day. It was on track and all tracking information was in order. UNTIL it disappeared off the radar. The box was taped with massive amounts of heavy duty shipping tape, maybe that was the key for workers at the Pasadena Hub. They claim the box arrived damaged and empty in the letter we received. Yet online it indicated that the box was on the truck for delivery until it disappeared from their tracking system. There were 24 one pound tins of dark chocolate toffee in that box that just merely disappeared shortly after arrival at the hub. It seems to me that 24 UPS employees took home those 24 tins of toffee. To add insult to injury UPS is blaming us for the empty box that was in their full possession. Like I said, we are a Mom & Pop candy shop, this is a tremendous blow to us. We now have to make more toffee to replace the toffee that was stolen, and I strongly believe - stolen by UPS employees. We also have to purchase additional Christmas tins to put the additional shipment of toffee in. AND we have to pay additional shipping costs out of our own pocket due to the dishonest employees of UPS. All this adds up in costs to us while UPS has washed their hands of it. Do you think I'm going to use UPS for the next shipment or shipment thereafter, if so, think again. I'll drive to Pasadena myself if I have to. When a large company such as UPS takes advantage of a small company its not good thing. This is total abuse to customers when they absolve themselves of any responsibility!

If I could choose a 0 I would. My package that should have been delivered two days ago was sent from T-MOBILE. Yesterday I was told it didn't come because UPS didn't have my apartment number but promised it would come today between 12:00pm and 2:30 pm. When it didn't arrive by 2:30 I called and was told it was out for delivery and would arrive by 7:00pm this evening. At 7:30 I called and was told that the package wasn't on the truck and that it would come tomorrow. I have missed two days from work and now expected to miss a third day. I asked to speak to a supervisor who's name was Kim and was very disrespectful. I explained that they (y'all) told messed up and didn't track my apartment #. Her response was who are you talking about I have never spoke with you before. I said I mean you all as a company. She proceeds to tell me! St of I you don't say y'*******@nd of all your'e angry with me and I don't know you. I asked for a supervisor and she laughed and said I am the supervisor. I said well I'm frustrated as a customer and you seem to want to make the situation worse instead of deescalating the conversation and taking responsibilty on behalf of the company. Her response was my manager knows how I speak to customers and if your going to be upset you sound angry so I'll meet you where you are. I work in customer service for a corporate office and would never mislead a customer and definitely wouldn't be rude trying to get a rise out of them. Instead I would try rectifying the issue and hopefully be empathetic after all the customer is spending money which keeps employees employed.

USELESS, Going to court to get a refund because they refuse

Paid for a 4 day delivery.
90 days later they finally admit to losing the parcel.
But it's not over, because they have found every excuse they can to drag out the refund process, and now I have to take them to court to get my money back.

UPS is the worst company to deal with. They are like children playing a game, making excuses, lying and refusing to do anything they claim to do.

In the conversation so far, they have apologised more than 30 times. They repeatedly ask for my contact details and then offer a new review or investigation, assuring that someone will get in contact. I must have had 5 of these, and at no point has anyone contacted me about anything.

The continually return documents claiming missing information, when the information is in the document they return. Their stupid behaviour is unbelievable.

And then they will suggest you phone their support telephone number, which is only a good idea if you want to be put on hold for over an hour, to finally be told by some manager that they will sort it out, which of course they don't because no-one does anything they say they will do, ever!

Ups stands for USELESS, UNDERPERFORMING, UNDELIVERED
UPs stands for PATHETIC,
UpS stands for words that refuse to be submitted here.

Use UPS if you don't want you parcel to arrive.
Use UPS if you want to waste your money.
Use UPS if you want a frustrating period of trying to get a refund, or any answers at all.

If you want your parcel to arrive, use another company.

I'm 67 and have lived in a studio apartment in DOWNTOWN Las Vegas and I've been a UPS/My Choice customer for decades. I received three UPS deliveries in 2021. One I found when I opened my door to wait for the UPS truck. My second package was handed to me by a total stranger who said he saw it and tried to "pick it up and knock on my door" but he "accidentally dropped it".

For my current package, I tried to log onto UPS.com but our info didn't match so I clicked "I lost my password" and I was asked the same security question they said I answered wrong, over and over until UPS fraud froze my account and locked me out.

My package was supposed to be delivered on Friday, 3/12 but it was late (of course) and the driver didn't bother to update the website. I couldn't do anything because I was locked out of "MY ACCOUNT". UPS FRAUD dept locked out the only person that could tell them if it was FRAUD and went home for the weekend.

For 15 years, UPS came around 2 PM weekdays but on this Monday, at 9:15 AM, our UPS driver delivered my (20 pound) auto brake rotors to the rental office. I paid $14 for shipping and by 9:15 Monday morning this UPS driver lied to a tiny office girl and dumped his job on her.

UPS IS THE WORST COURIER EVER, DO NOT EVEN USE UPS.THEY SHOULD CLOSE.SINCE THEY ARE NOT DOING THEIR JOB PROPERLY, FOR ALL BUSINESSES OR ANYONE. DONT EVEN USE UPS. SO MUCH PROBLEM. FIRST OF ALL IF THE ADRESS IS INCOMPLETE THEY JUST THROW YOUR PARCEL AT THE BACK OF THE WAREHOUSE, THEY DONT EVEN BOTHER CALLING YOU. THEY THROW PARCELS AT THE DOOR OF THE RECEIVER WITHOUT EVEN LETTING THE RECIEVER KNOW NOR ASKING THEM TO SIGN PAPER. THEY JUST WRITE SOMEONES NAME ON THER PAPER. VERY RUDE! I WAS CHRAGE 2X FOR MY PARCEL, THE OTHER PARCEL WAS EVEN JUST HERE IN CANADA.

They don't know where is my package at
I've broke my glasses two weeks ago, so l've ordered one and paid extra to have it shipped as soon as they done making them, everything was going as plan, the delivery day was assigned last Friday July 22nd, but didn't happened, reason that the distribution center didn't put it on the truck to be delivered that day, and they said it will be delivered the first business day which happened to be Monday July 25 before 4:15 pm,, it's ok Monday will be ok, at 3:35 pm that day the UPS truck drove by my house and didn't stop, so i called, customer service said that the business where the package going to be delivered was closed and they will try again the next day, hold on what business, this is a house address, my house, so l've explained that to him he said a manager will call me before 7 pm, well no phone call from anyone, but Tuesday
July 26th the manager called me at 9 am, she assured me my package is in the truck and i will get my glasses no later than 4pm, nothing no package, so again i called customer service, same answer, a manager will call you before 7pm, nothing again, no phone call whatsoever, its now 10 pm on Tuesday night and still don't have any information about my glasses. All i need is for someone to tell me exactly without empty promises when will I be expecting my glasses. Can anyone help me?

I did not received my package on time, it was my grandkids Christmas presents!.
It took for ever to delivered!. I'm so disappointed this ups

I HATE UPS, THEY NEVER COME WHEN THEY SAY, THEY DON'T KNOCK, THEY JUST LEAVE PACKAGES TO BE STOLEN. I DO NOT BUY FROM COMPANIES THAT US UPS OR FEDEX. MY CHOICE ALWAYS IS USPS.

Ups said package was delivered but it was not. Person at customer service was nice but they have not done anything to remedy the situation.

Always gets there package delivered on time and the lady who delivers to me Always has a big smile on her face

Anytime your expecting a package from ups you can be assured it will arrive late, be lost/not delivered or delivered $#*!ed up

Driver was to scared to get out in the rain to drop my package off would definitely not recommend using them again

UPS can suck my $#*!ing $#*!, this $#*!ty god-forsaken $#*! of a $#*!ing $#*!ed excuse of a company. YOUR DUMBASS CUSTOMER SERVICE CALLS ME, AND TELLS ME MY $3000 DOLLAR $#*!ING PURCHASES ARE WAITING IN A WAREHOUSE TWO HOURS FROM HERE. (There is a UPS down the street from me) THEY TELL ME TO PICK UP 7:30 PM. I GET THERE 7:28. I WAIT ALL UNTIL CLOSING TIME, AND THE ARE NO $#*!ERS TO PICK UP MY DAMN PACKAGE. You $#*!ing $#*!. YOUR WASTE-OF-AN-ERECTION CUSTOMER SERVICE *LIED*. I WASTED GAS AND MONEY AND TWO HOURS OF MY DAMN LIFE FOR NOTHING. UPS EAT $#*!. EVERY SINGLE ONE OF YOU EAT $#*!. EAT $#*! FROM AN ANAL-MAGGOT-INFESTED DOG, $#*!ED PUECE OF $#*! THAT CAN SUCK MY $#*! DUMBASSES. GO $#*! YOURSELFS AND EAT A BURRITO WITH NAPALM INSIDE. HAVE YOUR ANUS BOOWN UP HARDER THAN THE TWIN TOWERS YOU $#*!ING $#*!S. I HOPE YOU GET OUT OF BUSINESS AND DRINK A BOTTLE OF CLORAX
EAT $#*!
EAT $#*!

My wife and I are finishing up the process of moving and have been ordering quite a few items from amazon to complete our home. Now, we understand that it depends on what the shipper chooses to use to send our packages, however we have had explicit difficulties with UPS and how they deliver our packages. For the past 2 weeks we have not received packages that have been shipped with UPS. Instead they have told us that they were not able to deliver and dropped the packages off at a store that holds packages for UPS. The issue with this is that, my wife works from home and has not heard one knock from the UPS driver. When it all started we were given a note that told us where the FIRST package was dropped off. Since then they have not even attempted to drop anything off at our home. I went to the store where they were holding the packages and not only did the ladies there receive the first package that was supposed to come, but they received 3 others that we had ordered to our home as well. They have not tried to communicate with is at all despite our attempts to let them call us if they think they are in the wrong place. I have put mine and my wife's personal phone numbers on the door for them to use if they had questions or concerns. Not only have they disregarded them but they seem to have deliberately skipped over our address to deliver to the drop off store almost 2 miles from our home. What makes this even more frustrating is that their customer service is non existent and there aren't any people in their customer service line at all, so we can't ask questions or make requests, we are at the mercy of this driver. If you have the choice I genuinely and sincerely recommend Fedex and even USPS as alternatives. They won't make you walk 2 miles to a drop off point just to get one 2 to 3 prong outlet adapters.