SUSAN R.

I WAS WAITING FOR MY TURN TO MAIL A LARGE PACKAGE SO I HAD A TIME
TO OBSERVE THE SERVICE OTHERS WERE GETTING.

ONE GIRL WAS A BRIGHT SHINNING STAR, IT WAS QUITE BUSY BUT SHE
TREATED EVERYONE LIKE THEY WERE HER FIRST CUSTOMERS OF THE DAY. SHE SMILED, HAD A GREAT VOICE AND WAS REALLY OUTSTANDING IN
HER TREATMENT OF THE CUSTOMERS. I TOLD HER I HAD WATCHED HER
AND WAS VERY IMPRESSED WITH THE JOY IN WHICH APPROACHED EVERY
CUSTOMER WITH THIS CHEERY ATTITUDE, LIKE SHE WAS AS FRESH AS A
DAISY.

I OFFERED TO TALK TO HER SUPERVISOR ABOUT HER AND HOW ENGAGED
I WAS WATCHING AND LISTENING TO HER. SHE SAID INSTEAD I WAS TO
PUT THIS ON SITE JABBER INSTEAD, I AGREED, FIVE MONTHS AGO. WILL
LET HER KNOW TOMORROW OF THE FINALLY COMPLETING THIS TASK.

THERE HAPPENED TO BE MORE THAN ONE JASMINE AT THAT STORE AT THE
SAME TIME SO I AGREED TO PUT IN JASMINE T., TO MAKE THE REVIEW FIT
HER.

I AM A THERAPIST, SOMEONE USED TO MONITORING PEOPLE CLOSELY AND
BE ABLE TO ASSESS THEIR PERFORMANCE AND JASMINE WAS REALLY A
GREAT EXAMPLE TO HOW TO GO ABOUT YOUR DAILY WORK AND LEAVE ALL
FEELING GOOD ABOUT THEIR INTERACTION WITH HER. SHE DOES A GREAT
JOB, MUCH HIGHER THAN PERFORMANCE STANDARDS ARE NORMALLY.
CONGRATULATIONS TO HER.

SMR LAKEWOOD, WASHINGTON

I CAN'T SEEM TO GET THINGS RIGHT MOST OF THE TIME. WHEN I GO ONLINE I SEEM TO GET THINGS REALLY SCREWED UP MOST OF THE TIME. WHEN I WAS TRYING TO COPY THE PICTURES TO MY DESKTOP SOMEHOW I MADE 81 COPIES OF ALL OF THEM. I OFTEN
CALL QVC AND HAVE THEM ORDER FOR ME CAUSE I SCREW THAT UP ALSO.

MARIE HOFFNER

I HAVE SHOPPED FOR YEARS AT NORDSTROM. SEVERAL YEARS AGO THE MGR.
OF THE LOCAL NORDSTROM DECIDED HE DIDN'T LIKE ME BUT COULD NOT
LEAVE ME ALONE. HE USED TO HIDE BEHIND THE COLUMNS AND LAY IN WAIT
FOR ME, I FOUND THIS UNUSAL BUT SOMETHING I COULD USUALLY AVOID. BUT
AFTER A MOVE AND REMODEL HE REALLY GOT AFTER ME AND I WAS
ACCUSSED OF STEALING/SHOPLIFTING. HE MADE MY LIFE MISERABLE WITH
THAT ABUSE. I WAS AT NORDSTROMS ALOT, SPENT THOUSANDS AND
THOUSANDS OF DOLLARS. I COULDN'T BELIEVE THE PLACE I FELT COMFOR-
TABLE WAS AT MY NECK STRANGLING ME. I KNEW THEY WERE WATCHING ME
BUT I WOULD NEVER DO THAT.

AS I TRIED TO PAY, HAD FORGOTTEN MY CARD. AS I STOOD IN LINE THE
PERSON TO HELP ME WAS JUST OUT OF CONTROL. SHE GOT A PITCH IN HER
VOICE THAT ACTUALLY STOPPED ME IN MID SENTECE AND I FORGOT ABOUT
WHAT WAS AROUND ME TRYING TO HELP HER. A SEASONED EMPLOYEE
KNOWING WHAT TO DO, STOOD THERE AND JUST WATCHED AS I SCRAMBLED
TO MAKE IT RIGHT. MY TRAINING IS TO HELP SOMEONE WHEN THEY ARE THIS
EXCITABLE AND I TRIED. FINALLY I WENT TO THE MGR., HE WENT UP AND
RETURNED WITH THIS CUSTOMER NUMBER AND I SAID, THIS IS NOT MY NUMBER,
HE SAID USE IT. I TOLD THE CLERK AND SHE ENTERED IT, BUT WITH ID SHE
WOULD NOT LET IT THROUGH. THE STORE MGR. DIDN'T BELIEVE ME,, THAT
THE NUMBER HE GAVE ME WAS INCORRECT. TO THIS DAY, YEARS LATER I
FEEL PARANOID WHEN I AM THERE. I WAS FORBIDDEN TO ENTER THEIR STORE
FOR A YEAR.

THIS WAS NOT FOR MY BENEFIT BUT FOR A THING, NOT QUIET A MALE THAT
DECIDED TO MAKE MY LIFE MISERABLE. THAT DAY I HAD A MIGRANE THAT
WAS SO BAD I COULD BARELY TALK, I HAD TAKEN NEW MEDS TO HANDLE IT.
HE WAS TRANSFERRED AWAY, BUT I STILL HARBOR FEELINGS OF NOT BEING
IN CONTROL WHEN I ENTER THE STORE.

WHAT I HAVE NOTICED IN THE PAST SEVERAL YEARS IS THIS GROUND FLOOR
VIEWING SHOWS VERY FEW CUSTOMERS AND MY SON IS IN RETAIL AT COSTCO.
HE SAID, PEOPLE ORDER ONLINE. I FIND ORDERING CLOTHING ONLINE RIPE
WITH ISSUES, I DO NOT HAVE A ONE SIZE FITS ME, I MUST TRY EVERY THING
ON FIRST. THEN I SAW THIS ARTICLE ABOUT THE DECLINING SALES FOR
NORDSTROMS, MY FEELINGS WERE COULDN'T HAPPEN TO A BETTER RUN
PLACE. WHEN YOU THINK YOU ACT WITHOUT MONITORING AND CAN RELY ON
YOUR REPUTATION, TO BE HURT FINANCIALLY IS NICE TO SEE. NOT THAT I
WANT THE EMPLOYEES TO SUFFER, IT IS WHAT THIS MAN GOT AWAY WITH
THAT ALLOWS ME TO SEE SOME SATISFACTION.

I HAD ALSO FALLEN SEVERAL TIMES, THE LAST BEING TRYIING TO KEEP UP
WITH AN EMPLOYEE, THE PEPSON CONTACTING ME FROM SEATTLE DEMANDED
AT ONE POINT, "WHAT DO YOU WANT ME TO PERSONALLY DO FOR YOU?"
I WAS AGAST.

IF AND WHEN I HAVE HAD A PROBLEM WITH AN ITEM IT HAS BEEN RESOLVED
QUICKLY. RECENTLY I HAD ISSUES WITH THE CUSTOMER SERVICE ORDERING
THE WRONG SIZE OF A SEAT BELT EXTENDER, I HAD NO IDEA THE WHOLE
PROCESS OF GETTING ONE WAS SO COMPLICATED. SEVERAL CALLS AND I
WAS NOT GETTING THROUGH TO ANYONE. SOMEONE WOULD LISTEN, SAY,
I'LL CHECK INTO IT AND CALL YOU BACK, NO ONE EVER DID.

I GOT TO TALK TO THE COMPANY AND THEY WERE GREAT, THEN I GOT A
PERSON SEEMINGLY ABOVE THE NORMAL CUSTOMER SERVICE AND HE WAS
GREAT, FROM THEN ON IT WENT QUICKLY. THIS MAN WAS GREAT, THE
AVERAGE PERSON SAYS THEY CAN DEAL WITH THE CALL AND THEY
COULD NOT. WHEN I GOT TO THE MAN THAT HELPED ME, THERE WAS NO
HESITATION.